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Customer Service Representative

Location:
Mesquite, Texas, United States
Posted:
August 28, 2017

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Carl Webb

**** ***** ***** ********, ** ***** ac110z@r.postjobfree.com 972.***.****

Qualifications Summary

Extensive experience in the customer service/customer relations industry. A results-oriented team player with strong interpersonal and leadership skills. Proven ability to communicate with a wide variety of groups and individuals both vertically and horizontally.

Accomplished professional with commitment to strong service orientation and the ability to seek out opportunities to help customers

Dependable, with high attention to detail, and show ethics and integrity work. Enjoy working with others; cooperative, helpful and sensitive to the needs of others

Professional Experience

AT&T CORPORATION, DALLAS, TX 1979 – 2013

Customer Service Representative 1999 - 2013

Executed service orders in order to provide customers with circuits for DS1, DS3 and Ethernet service.

Respond to customer inquiries about orders via telephone and email.

Assisted in quality reviews of orders for accuracy ensuring processes followed to consistently meet Service Level Agreement (SLA) between company and clients.

Information Systems Operator 1983 - 1999

Telephone Operator 1979 - 1983

HOME DEPOT, DALLAS, TX 2010 – 2014

Freight Team Associate

Responsible for stocking merchandise onto the shelves to achieve 100% in stock, organizing the sales floor to create a pleasant and safe shopping environment.

Load and unload trucks, move material from the receiving area throughout the store.

Operated forklifts and performed critical functions maintaining proper on-hands and pricing for customers.

Direct customer interaction using excellent customer service skills.

Customer Service Greeter

First point of contact for customers entering the store; provided fast, friendly service by actively engaging customers as they entered the building.

General understanding of products and their locations within the store directing customers to the right product quickly

Maintained the overall appearance of the entrance areas and operated and moved lightweight equipment

Education

High School Diploma, Hallsville High School, Hallsville, TX



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