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Customer Service Technical Support

Location:
Dasmariñas, CALABARZON, Philippines
Salary:
25000
Posted:
August 28, 2017

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MELBOURNE Z. CABAHUG

B-* L-** Rizal St. Greenfields ADDAS, phase 2

Bacoor, Cavite

Mobile: 09435178849

09993520720

E-mail: ac110t@r.postjobfree.com

OBJECTIVE:

To handle a challenging position in the field of technology which provides the opportunity to integrate and apply my technical knowledge and skills and to continuously acquire the training and expertise needed for career advancement.

HIGHLIGHTS OF QUALIFICATION

Bachelor of Science in Information Technology – April 2012

Best in thesis titled: “Online Student Portal of Cavite State University Bacoor Campus” with the highest grade of 93% - now currently active.

WORK EXPERIENCE:

D’ CONSULT INTERNATIONAL, INC.

Suite 202, ITC Building 337 Sen. Gil Puyat Ave., Makati City, Philippines 1209

IT Assistant

DCI, Makati

August 3, 2016 to

July 5, 2017

Create Purchase Order for all IT Equipment needed for DCI employees especially for projects sites and create inventory for all IT equipment going in and out of DCI

Perform audit and scheduled computer maintenance for all project site of DCI

Provides onsite technical support to all DCI employees (Sharing of files, creating files restrictions, Installations/uninstallations of applications and printers, network installation)

Setup printer (USB or network printer) installation and connection to different computers within the network thru Onsite or Remote connection

Setup new computers or format current computer for deployment for new or regular employees of DCI company (In house or on site)

Setup computers on conference meeting rooms on different project sites of DCI company for scheduled appointments and events

Answers calls from DCI employees to provide technical assistance thru phone or thru remote connection to fix technical issues and answers emails on a timely manner to fix different request such as User Access Request and Webmail account for new employees, reset computer login password, movement of computers per project, etc.

Fix and check end to end network connection from computers to switch or data panel inside the IT room and provide network cable (RJ45 or RJ11) if needed.

MICROBASE INCORPORATED

3rd and 6/F Casmer Bldg. 195 Salcedo St., Legaspi Vill. Makati City, Philippines

IT Onsite Support Engineer

Rockwell, Makati

May 15, 2015 to

May 14, 2016

Provides onsite technical support to Rockwell employees (Sharing of files, creating files restrictions, Installations/uninstallations of applications and printers)

Setup printer (USB or network printer) installation and connection to different computers within the network thru Onsite or Remote connection

Setup new computers or format current computer for deployment for new or regular employees of Rockwell company

Provide assistance to employees on installing projectors or computer peripherals and also provide reservation to computers equipment needed for scheduled meetings and events

Setup computers on conference meeting rooms or inside the powerplant mall on different sites of Rockwell company for scheduled appointments and events

Answers calls from Rockwell employees to provide technical assistance thru phone or thru remote connection to fix technical issues and answers emails on a timely manner to fix different request such as User Access Request and Gmail account for new employees, Reset computer login password, movement of computers per department, etc.

Fix and check end to end network connection from computers to switch or data panel inside the IT room and provide network cable (RJ45 or RJ11) if needed.

SITEL ORTIGAS – MICROSOFT ACCOUNT

21/F Condominium Emerald Avenue Taipan Place, Ortigas Business Center Pasig City

Technical Support Representative

Microsoft Account

July 25, 2012 to January 25, 2013

Provides Technical Support to the customers thru phone and by remotely accessing their computers

Provides Technical Advices to the customers and gives more support options

Sells Premium Services to customers

A Salesman by means of applying suggestive selling using other Microsoft Products

TELETECH ROXAS – TELSTRA ACCOUNT

Bldg. F SM Corporate Offices, SM Central Business Park, Pasay City, Metro Manila

Customer Service Representative

Telstra Account

November 14, 2013 to April 25, 2014

Provides excellent customer service experience to the customer thru chat

Provides knowledge about their account or bills and suggest steps to take to get the best possible outcome

Bar or Unbar phone services and Shape or Unshape internet services

Sells Premium Services to customers

A Salesman by means of applying suggestive selling using other Telstra Products and Plans

SEMINARS / TRAINING ATTENDED

The Emergence of Information Technology in CvSU Through Solidarity, Transparency and Excellence

Activity Are, FRC Mall, Aguinaldo Highway, Imus, Cavite

March 16, 2012

IT Career Management

Marketing Bldg. Bagong silang 2, Queen’s Row East, Bacoor, Cavite

October 16, 2011

Introduction to Satellite and VSAT Communication (Interconnecting the World)

Marketing Bldg. Bagong silang 2, Queen’s Row East, Bacoor, Cavite

October 16, 2011

Basic Networking and IP Subnetting

Marketing Bldg. Bagong silang 2, Queen’s Row East, Bacoor, Cavite

October 15, 2011

Putting Your Business Online

Seminar Room C, PTTC Bldg. Sen. Gil J. Puyat Ave. cor. Roxas Blvd. Pasay City

September 12, 2011

How to Set Up an Internet Shop Business

Seminar Room C, PTTC Bldg. Sen. Gil J. Puyat Ave. cor. Roxas Blvd. Pasay City

September 2, 2011

PHP Road Show 2011

Avida Sta. Catalina Clubhouse, Salawag, Dasmariñas, Cavite

July 27, 2011

6th Cavite I.C.T. Youth Convention

SM Cinema Theatre Bacoor City, Cavite

February 24, 2011

The Future of Productivity and Stability with Microsoft

Church of God Christian Fellowship Church Aguinaldo Bacoor, Cavite

November 19, 2010

WB: Working With Web (Fundamentals of Web Design and Development)

Jollibee Molino 3, Bacoor, Cavite

October 8, 2010

WB: Working With Web (Advance Web Development)

Jollibee Molino 3, Bacoor, Cavite

October 8, 2010

Life Behind An Image (Basic Macromedia Flash Animation)

Jollibee New Las Piñas, Jollibee Room Zapote Road, Pamplona Dos, Las Piñas City

September 28, 2010

MSDN Student Session: Getting Started with Microsoft Robotics Developer Studio 2008 Express

Office and Exchange Conference Rooms 16th floor, 6750 Ayala Avenue, Makati City

March 5, 2009

SKILLS:

Computer Literate

Has knowledge in:

Computer Troubleshooting (Software, Hardware and Network)

ADOBE Flash

Visual Basic

PHP

Networking

C++

JavaScript

JQuery

Speaks good English

EDUCATIONAL BACKGROUND:

TERTIARY : Cavite State University - Bacoor

Queen’s Row Central, Bacoor, Cavite

Bachelor of Science in Information Technology

2008-2012

SECONDARY : Queens Row Christian Academy

Queen’s Row Central, Bacoor, Cavite

1st Honorable Mention

March 2007

ELEMENTARY : Queen’s Row Christian Academy

Queen’s Row Central, Bacoor, Cavite

3rd Honorable Mention

April 2003

PERSONAL DATA:

BIRTH DATE : March 25, 1991

STATUS : Single

MOTHER’S NAME : Marilyn Z. Cabahug

FATHER’S NAME : Eduardo C. Cabahug

SPOKEN LANGUAGES : English, Filipino

NATIONALITY : Filipino

RELIGION : Baptist

CHARACTER REFERENCES:

Rian Lacambacal

It Supervisor

Rockwell Company Makati

Rockwell, Makati

Phone: 09321998756

Ms. Donnalyn R. Bersamina

Instructor

Cavite State University

Bacoor, Cavite

Phone: 09195362727

Emilyn Ocampo

It Officer

Design Coordinates Inc.

Sen. Gil Puyat, Makati

Phone: 09238350508, 09177101316

I hereby certify that all the foregoing information is true and correct.

Melbourne Z. Cabahug

Applicant



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