Donna Dickinson

Hatfield, PA ***** ac110c@r.postjobfree.com 267-***-****

Operations Management / Staff Administrator

Dedicated professional administrator with more than 30 years of successful experience working in fast-paced environments.

Time Management Ample experience overseeing multiple priorities, ensuring all tasks are handled efficiently and deadlines are always met.

Communications Solid ability to establish and foster strong working relations with coworkers, clients, superiors, and subordinates.

Accounting & Budgeting More than 10 years of experience utilizing the David Young System, as well as a multitude of other versatile accounting and budgetary skills.

Professional Experience

Montgomery Management – Blue Bell, PA

MGU Premium Administrator, March 2005 to October 2016

Oversaw the reporting and management of up to $14M a month in premiums from lockbox and ACH payments through the David Young System. Conducted investigations into rate discrepancies and bound policies within contracts to ensure adherence to agreed upon terms. Coordinated with Companion Life Insurance on all aspects of end-of-month information, yearly budgeting processes, general ledger audits, and income statements, as well as any requested information necessary for state reporting. Spearheaded the resolution of late payments, including intent-to-cancel letters and formal cancellation notices, as well as composing responses to outside audits.

Key Contributions:

Supported staff in system use and navigation for reporting purposes through one-on-one training and coaching.

Audited accounting files as well as compiling necessary data for outside auditing firms.

Communicated disbursement information to reinsurers, ensuring consummate accuracy.

Facilitated training for Accounting Division personnel on all aspects of job, as well as conducting performance assessments to provide feedback for continued improvements.

Undertook duties of multiple positions after company downsizing reduced the number of employees in the Accounting Division.

Heaven Sent Child Care – North Wales, PA

Owner / Operator, September 1996 to March 2005

Established and operated a successful in-home business, orchestrating all aspects of running an entrepreneurial endeavor focusing on childcare, including designing and implementing lesson plans, ensuring child health and wellbeing, meal preparation, and interviewing clients.

Key Contributions:

Maintained budgetary and bookkeeping needs, including strategic financial planning, accounting records, and inflow/outflow needs.

Promoted and nurtured the positive social development skills of children, including those with special needs, helping integrate them easily into a smooth-running program where they could flourish with other children.

The Prudential Insurance Company – Willow Grove, PA

Executive Secretary /Art Production Assistant, May 1984 to April 1996

Provided crucial support for the Director of Life and Small Group Claims, striving to contribute positively to a healthy work environment while also maintaining confidentiality of information.

Key Contributions:

Recognized by superiors and given quick advancement opportunities into the positions of Secretary/Paymaster in the Sales Promotion and Media Service Division; continued moving to versatile positions including Distribution Coordinator; getting all promotional materials out to the sales force.

Video Librarian; duplicated and distributed all training videos for sales force and home office employees, and chose motivational videos for field staff meetings:.

Art Production Assistant; coordinating with printing companies, ordering supplies, producing monthly newsletter for all employees. .

EDUCATION

Katharine Gibbs School, Philadelphia, PA

Associates Degree Equivalent, Executive Secretarial / Business

SKILLS and INTERESTS

Microsoft Office, Word, Excel

Fundraising initiatives to benefit Veterans

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