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Technical Writer Information Technology

Location:
Tulsa, OK
Posted:
August 27, 2017

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Resume:

Stephen L. Pierce

**** ***** ***** ****

Bartlesville, OK 74006

918-***-****

ac108a@r.postjobfree.com

Professional Career

Tenured Technical Writer/IT Consultant with varied subject matter expertise in IT systems, desktop management and support, business and data analysis, process mapping, SharePoint development, training development, problem solving and troubleshooting with ability to determine root cause analysis and perform process improvement.

Professional Achievements

Technical Writing

Write, edit, and publish newsletters, technical reports, standard operating procedures, policies, job procedures, requirements documents, request for proposal and services, scope of services, and safety information.

Designed and programmed training modules with Lectora Publisher.

Developed / wrote training materials and manuals for various types of engineering, geology, and production / fluids technology groups.

Developed end user training.

Provide IT systems / business analysis of IT requirements for businesses and process mapping. Research & recommend ERP systems, software, hardware, & security solutions. Installation and implementation of systems. Trained in business survey.

Relational Database development and administration with SQL and MS Access. Develop SQL database with web-based user interface.

Desktop management and deployment for multiple organizations;

Design and program training modules with Lectora Publisher.

SharePoint expertise includes the design, development and administration of websites and group workspaces. 12 years’ experience with multiple SharePoint platforms - 2003, 2007, 2010, 2013, SharePoint 365.

Proficient with development in SharePoint Designer, workflows, task lists, interfacing with MS Access, web app development. Also proficient in HTML and CSS.

Utilized SharePoint user, form, list, and library security and segregation.

Proficient with Office 365.

Website design / development / administration for multiple group sites and information, knowledge sharing, and HSE sites.

Web programming expertise with HTML, JavaScript, ASP, VBScript, and CSS.

Workgroup site / workflow development and administration for document storage and sharing.

Technical Skills

Technical writing / publishing – Policy and Procedural Manuals, Product Manuals.

Training development/end user training.

IT Business Analysis.

Web Development – SharePoint 2003 / 2007 / 2010 / 2013/365.

Systems Administration / Networking.

ERP Implementation and Support / SAP.

Applications Support.

Programming – Visual Basic.NET JavaScript; VBScript; PowerShell; Lectora Publisher, Robohelp.

Database – SQL; MS Access.

Data analysis – Tableau.

Trained in VMWare, SCCM, IBM Tivoli patch management, and Qualys vulnerability management.

Proficient w/ Microsoft - Office Suite, Project, Visio, Visual Studios,

Graphics – Adobe Photoshop & Illustrator; Corel Draw; Canvas; PowerPoint.

Drafting / Mapping – Microstation; AutoCAD; GIS / ArcView, WellCAD.

Job History

Addison Group – Aug., 2016 to Jan., 2017 (Contracted to BOK Financial)

Technical Writer.

Obtain data and information from review of documentation, drawings, schematics and reports, consultation with technical Contract technical writer within the financial industry, preparing documentation for IT processes.

Create and/or improve existing documentation procedures, and streamline across various product teams.

Produce user manuals on VMWare, IBM Tivoli patch management, Qualys vulnerability management, SCCM, Symantec Endpoint Protection, ServiceNow and in-house processes.

Establish and maintain consistency of documentation as well as corporate processes used to ensure quality, design requirements, and environmental compliance.

Manage, maintain, and analyze and interpret the consistency for all documentation and support systems to ensure quality.

Follow established procedures and formats, research and compile technical data for use in routine documents or sections of documents such as manuals, procedures and specifications.

Identify the problems and all relevant issues in straightforward situations, assess each using standard procedures, and make sound decisions.

SharePoint site development for document retention and access.

OakTree IT – Oct., 2015 to Dec., 2015 (Contracted to ConocoPhillips)

Technical Writer.

Contract technical writer within the energy industry, preparing documentation for IT processes, policies, services, and project life cycles.

Create and/or improve existing documentation procedures, and streamline across various product teams.

Establish and maintain consistency of documentation as well as corporate processes used to ensure quality, design requirements, and environmental compliance.

Manage, maintain, and analyze and interpret the consistency for all documentation and support systems to ensure quality.

Follow established procedures and formats, research and compile technical data for use in routine documents or sections of documents such as manuals, procedures and specifications.

Green Country Petrophysics – July, 2003 to Feb., 2015

IT Consultant to ConocoPhillips

Contracted to ConocoPhillips (COP) as an IT consultant/Technical Writer for various business units within COP to manage various IT projects.

Technical Writing / Publishing – Business Requirements Documents, Reports, IT instruction manuals, engineering training manuals, IT procedural manuals, standard operating procedures, HSE data documentation, newsletters, informational documents.

Training Development – Online and instructor led training development and support for HSE, lab procedures, and various engineering procedures in Flow Assurance, Fluids Technology, Corrosion Mitigation, Materials Selection, and Failure Analysis with Lectora Publisher.

Knowledge Sharing / Management – Development and maintain knowledge sharing and Networks of Excellence systems.

Analyst – Worked in collaboration with IT Business Managers to gather business requirements as well as oversee and support applications for the Reservoir Engineering Group including:

oElectronic Lab Notebook

oPSim (in-house application)

oCSim (in-house application)

oWell Performance Model (in-house application)

SharePoint – Primary SharePoint administrator and developer

oVersions 2003, 2007, 2010, 2013, and SharePoint 365

odevelopment and administration of websites and group workspaces

oProficient with development in SharePoint Designer, workflows, task lists, interfacing with MS Access, web app development.

oUtilized SharePoint user, form, list, and library security and segregation.

Database development – Developed and Supported user interface and relational database for PSim for Conoco Philips

oUtilized by departments within the corporation globally

oDeveloped and supported front and backend using SQL Server, HTML, JavaScript, VBScript; and ASP.

Project Management – Manage project development through life cycle stages.

CAD – Well log mapping with WellCAD, AutoCAD, and ESRI GIS.

Cross Country Technologies – Aug., 2002 to present

IT and computer solutions business

Own and operate this computer solutions business, providing IT business analysis & consultation. Clientele vary widely and include law firms, real estate agencies, medical clinics, and pharmacies.

IT Business Analysis – Consult and gather business requirements and provide analysis of IT requirements for local businesses. Design information systems and processes, including both hardware and software, and security solutions. Testing applications prior to deployment.

Project Management – Manage project development through life cycle stages.

Networking – Provide design and installation of wired/wireless networks for clientele.

ERP Applications – Provide installation and support.

Systems Installations – Provide installation of hardware and software, including ERP implementation and business software. Provide desktop deployment design and maintenance of core OS and imaging.

Systems Administration – Provide systems administration for clientele. Apply group policy administration. Provide scheduled updating for Windows XP, 7, and 10 OS, and core applications. Provide tier II and tier III support and escalation point for support teams.

Training Development – Develop and provide end user training.

Formal Education

Masters of Science in Information Systems and Technology

South University, 2014

High Honors, 3.92 GPA

National Technical Honor Society

Bachelor of Information Technology

American Intercontinental University, 2006

Summa cum Laude, 4.0 GPA

Certificate of Completion in Business Survey

Global Resources, 2015



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