CHARMAINE CALLENDER

*** ***** ****** ********* **, Brooklyn, Ny 11213

Cell: 347-***-****

ac0zv7@r.postjobfree.com

Energetic, results-driven professional with combined experience in the customer service and nanny arena. Expert in conflict resolution and obtaining details of complaints. In-depth knowledge of principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Seeks an opportunity that will allow my excellent customer service, analytical ability, communication and leadership skills to benefit the family. MS Office proficient

Customer relationship management and client building Complex problem solver

Superior communication skills

Speaks fluent Creole

Decisive leader & courteous demeanor

Reliable & effective team leader

Time management & organizational skills

First Aid and CPR certified

Writing, reporting & analysis

Achieved 100% customer satisfaction level for 2 consecutive years based on feedback from clients whose children were placed under my care 09/2012 to Current

ALEX SCHOLL (SUPERVISOR AT AMERICAN EXPRESS)

Brooklyn, NY

Nanny

Demonstrate decisive leadership skills while exhibiting a courteous demeanor Establish and maintain effective client relationship by communicating pertinent information Provide consistent childcare from birth; serve as a caregiver for a newborn Conduct a customer needs assessment and complete an evaluation of customer satisfaction periodically Offer daily activities to meet the childs' needs while adhering to strict timelines Develop reports to maintain accurate daily records of children's individual activities, behaviors, meals and naps Maintain a child-friendly environment with engaging activities and continuous access to the outdoors Prepare all meals and snacks as directed

Engage children with games and puzzles

03/2007 to 01/2012

JULIE FAJGENBAUM (VICE-PRESIDENT AT AMERICAN EXPRESS ) New York, NY

Nanny

Demonstrated attentiveness while supervising

Redirected children to encourage safe, positive behaviors Provided detailed daily reports that outlined each child's day Recognized for being a reliable & effective team leader Solved problems in a timely manner and efficiently Scheduled doctor, dentist and haircut appointments Physically and verbally interacted with children throughout the day 12/2003 to 01/2007

MAGGIE NEILSON (PARTNER & CEO OF GLOBAL PHILANTHROPY GROUP) New York, NY

Nanny

Provided clear communication daily

Developed detailed daily reports that outlined each child's day Dressed children and changed diapers

Tutored children in math and English as well as engaged in games and puzzles 02/2000 to 02/2003

LEAH CLERY (ACCOUNTANT AT MCI)

New York, NY

Nanny

Organized activities of kids such as games and trips Ensured emotional comfort and well being of children Taught children safe behavior such as seeking adult assistance when crossing the street and avoiding contact with unsafe objects Supervised children while parents were on vacation, business trips and weekend getaways ASSOCIATE OF SCIENCE: BUSINESS ADMINISTRATION

Borough of Manhattan Community College, New York, NY, (In progress) PROFESSIONAL SUMMARY

SKILL HIGHLIGHTS

ACCOMPLISHMENTS

PROFESSIONAL EXPERIENCE

EDUCATION

Contact this candidate