ALEC CALLAHAN

Cell: 660-***-****

ac0zt4@r.postjobfree.com

EDUCATION

Professional Certifications

Comp TIA A+

Comp TIA Security +

MCTS: 70-620 Configuring Microsoft Windows Vista Client

CCENT (expired, currently renewing)

Bachelors of Science in Computer and Information Science

2017

University of Syracuse, L.C. Smith College of Engineering

USAF Cyber Transport Systems Technical School

2009

Trained on Cisco IOS, Promina Multiplexer, Redcom and Avaya Voice switches, Cisco Call Manager, and Global Broadcast System

Associates in Computer Network Security

2007

ITT Technical Institute

PROFESSIONAL EXPERIENCE

IT Contractor

July 2014 – Present Callahan Technology Services, Syracuse, NY

Provide technical solutions to local businesses for a large range of issues ranging from point of sales installations to maintenance of proprietary hardware. Sole employee for business, responsibilities include everything from securing new clients and fulfilling their needs to maintaining financial accounts.

Cyber Transport Technician

July 2009 – July 2013 U.S. Air Force, Tinker AFB, OK

Maintained, troubleshot and repaired voice, data, and video network infrastructure systems and cryptographic equipment. Supervised and integrated network designs, configurations and improvements. Analyzed network capabilities and performance to identify and correct problems. Fabricated, terminated, and interconnected copper/fiber optic cabling and associated network infrastructure devices. Ensured OSHA regulation compliance.

Unit’s primary mission required the capability to deploy tactical communication systems worldwide within 72 hours of arrival.

Performed multiple time sensitive training missions requiring full network function, from boots on the ground at remote locations, to users having access to all critical applications within 72 hours.

Responsible for initial configuration of Cisco 3750 layer 3 switching and Cisco 3800 routers with BGP and OSPF/EIGRP, also programmed Promina 400 multiplexer, Cisco Call Manager, and cryptographic equipment for secure transmissions

Ensured deployment readiness for $5.4 million in theater deployable communication packages performing preventive maintenance inspections at regular intervals

Facilitated Operation Enduring Freedom deployment, prepared 46 pallets/$42 million in equipment. Enabled first Army network operated by the Air Force.

Cross-trained on VMware ESX 3.5 paired with Microsoft Server 2003/2008 to enhance troubleshooting capabilities with System Administrators

Installation Infrastructure Technician

May 2011 - Nov 2011 (Deployment) U.S. Air Force, Balad, Iraq

Deployed 179 days in support of Operation Iraqi Freedom enabling communications of 17,000 coalition forces. Tasked to maintain base network equipment and provide customer support. Responsible for installation of new copper and fiber cabling. Performed repair of both inside and outside plant cabling.

Recovered network services to Combat Search and Rescue compound after fiber cable cut. Reran 900 feet of fiber optic cable in less than 5 hours ensuring the completion of 15 combat rescue missions

Maintained $14 million in network equipment ensuring the performance and integrity of 254 switches and base telephone system

Worked with team members to close over 1,800 trouble tickets ranging from user moves/new LAN drops to critical outage recoveries

Consolidated network equipment of 155 separate facilities in preparation for US withdrawal from Iraq. Responsible for accountability of equipment account with 86 routers/switches

Network Operation Center Engineer

Mar 2007 - Nov 2008 Avazpour Networking Services, Kansas City, KS

Responsible for first tier support for 100+ client companies, both over the phone and on site as required. Performed daily maintenance on Active Directory and Citrix terminal services. Maintained client documentation and software licensing.

Performed multiple client migrations to Avazpour network. Transferring server data, installing/verifying network equipment, documenting LAN layout, configuring individual workstations and conducting training courses to facilitate seamless transition.

Created multiple processes to improve daily functions such as scripts for client migrations, improvements on user terminal rebuilds, and upgrade of Track-it ticketing system to improve workload management.

Provided personalized solutions for clients with specialized needs, such as configuring Windows Small Business Server for client on-site to provide exchange services forwarded through Postini mail filtering.

Desktop Services Technician

Oct 2006 - Feb 2007 (contract position) CSC/Ascension Health, Kansas City, MO

Provided desktop support for three regional hospitals. Performed system restores, telephone line drops in new additions to buildings, and facilitated incremental update of all client systems from Windows XP to Windows Vista.

Three-month contract position

Helpdesk/Desktop Support Technician

November 2005 – October 2006 The Sunflower Group, Kansas City, MO

Sole Helpdesk technician for over 250 employees. Duties included phone support, desktop support, management of printers, building and deploying new hire PCs, collecting and backing up former employee’s PCs, building out and racking various Dell servers, maintaining hardware inventory for over 250 PCs and 30 printers

Facilitated implementation of automated meter readings for Xerox printers

Implemented scan-to-file process for Xerox Workcentre printers

Researched and implemented upgrade from Track-it 7 to Track-it 8

Researched and implemented test bed to deploy a Vista image with the use of Acronis streamlining desktop recoveries and new user builds

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