Renjith Chandran

**** ** *** ******, **********, FL 33324

Phone # 954-***-****

Email # ac0zse@r.postjobfree.com

SUMMARY

Accomplished, Talented and Results Orientedinformation technology professional with 1 0 years of experience in Software Quality Assurance Testing in Web based applications on Windows environment.

Experience leading 10-15 Onshore/Offshore Team members across Multiple Projects and Work stream with Clients like A merican Express, All Nippon Cargo, Newzeland Airlines, South African Airlines and Nippon Cargo Airlines

As a summary have a passion for managing, developing and mentoring individuals with an ability to manage multiple programs with a passion for testing and improving test processes. MANAGEMENT SKILLS

Extensive experience in Quality Assurance Life Cycle (QALC) aspects such as developing Test Strategies, Test Plans, Test Cases (Manual/Automated), Defect Reports and developing Test Scripts, Traceability Matrices and Test Environments.

Expertise in using Software Testing Life Cycle (STLC)–which includes Risk Analysis, Planning Process, Test Design, Performing Test, Defect Tracking and Test Reporting.

Experience Working in Banking Domain in Pega Technology with working knowledge of PRPC.

Experience working in Airline (TTL) domain.

Expertise with Testing application using Pega PRPC.

Hands on experience of clipboard and tracer for testing of Pega rules

Experience working in Waterfall/V-Model in Banking and Airline domains across different Clients.

Hands on experience with System Testing, Functionality Testing (Black Box), Integration Testing, Regression Testing, and GUI Testing, Web application Testing, Unit and User Acceptance Testing

(UAT).

Strong experience with Test Planformulation, Test Conditions, Developing and MaintainingTest scripts, analyzing the results of scripts (Functional and requirement specifications).

Good experience in AGILE delivery process of software using SCRUM.

Knowledge on Functional Testing Tools like JIRA/QC and Test Management Tools like Quality Center etc.

Strong experience in using Quality Center for Requirement Management, Test Planning, Test Case development,Test Case execution, and Defect Tracking

Work with Application, Technical Artifacts, Business Analysts and other project stake holders to estimate, plan and execute testing across multiple phases of a software product/function.

Identify risks and provide mitigation plan. Escalate Issues on timely manner to project management/business.

Ensure Testing team is following testing standards, guidelines and testing methodology as documented in Test Approach.

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Manage Testers work (during test plan and test execution), ensure testing is completed on time and within budget, resolve all issues and conflicts keeping team members motivated.

Review all Testing Artifacts produced by team members and ensure timely delivery of different testing milestone.

Organize Testing Status Meetings on Daily and Weekly Basis and communicate Testing Daily/Weekly Testing Metrics to Client.

Have excellent analytical, problem solving, communication and interpersonal skills with good work ethics and ability to interact with individuals at all levels of the organization.

Ability to successfully handle multiple tasks and work independently as well as in a team environment.

Project Audit Activities.

Worked as an implementation Test Lead for offshore and onsite activities.

Onsite Team Lead during Acceptance Testing and Product Review. TECHNICAL SKILLS

FUNCTIONAL TECHNOLOGY

Functional Testing across Multiple Complex

systems across different platforms.

Testingin Web Based Platform, Client Server

Application and Pega PRPC

S/W Testing life cycle methodologies.

Database and Backend Testing.

System Integration Testing, User Acceptance

Testing, Test Data and Test Environment

Implementing Testing Methodologies and

Testing Process across different platforms.

Testing Tools – QC, QTP, JIRA

Databases - Oracle, DB2, SQL Server.

Languages - SQL

Operating systems - Windows (3.x, 95, NT,

2000, XP).

PROFESSIONAL EXPERIENCE

1. Verify Caller UK, AUS & CAD Project J an 2014 – Present Role: Test Manager

Project Summary: The “WS13 WSP Verify Customer: Alternate Callers UK & CAN” project will continue in the development of a global servicing portal for all American Express Call centers. Specifically, this project will verify the identity of the alternate caller using Fraud Risk Management policy to ensure that they are empowered to execute the requested service. E.g.: verification by Authorized Third Party Password, etc

2. Change Billing Cycle UK, NZ & CAD Project A pr 2013 – Jan 2014 Role: Test Manager

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Project Summary: The WSP (World Service Portal) “WS13 WSP Change Billing Cycle” project will continue in the development of a global servicing portal for all American Express Call centers. Specifically, this project will enable viewing and changing the billing cycle for all Consumer and SBS/OPEN products in the United Kingdom, United States, Canada, Australia and New Zealand. The project will create the ability to view and change the billing cycle, add an automatic account note, capture Contact History, trigger a confirmation letter to the Card member (if market applicable), as well as eliminate market friction points/opportunities in the cycle change process. Responsibilities:

Manage teams across multiple geographic locations, releases and projects.

Provide input from a testing perspective to the release’s and project’s schedule plan.

Create and maintain the overall release and project specific test strategy and scope that include the types and amount of testing based on resource capacity and skill set along with adhering to testing standards.

Create and maintain all the release and project specifichigh-level plans (includes timelines, assumptions & risks).

Identify release and project specific milestones, external milestones, dependencies, issues, risks and assumptions.

Establish release entrance and exit criteria.

Identify specific skill sets needed to fulfill the specific roles and tasks on their team.

Manage, coordinate and ensure the delivery of a release or project.

Assign and conduct day-to-day management of team’s assigned projects, tasks and activities.

Balance the workload amongst the resources on the team.

Provide leadership and guidance to build and maintain a high performance environment.

Review the project specific test strategy.

Review requirement change requests and provide input.

Review the functional test plan (test scenarios, conditions and data) and provide input.

Review and validate test results and defect reports.

Escalate outstanding defects per the Defect SLA.

Resolve assigned release/project issues and risks and escalate outstanding issues to the management.

Reports release/project specific testing status, defect status and testing metrics.

Ensure release/project testing commitments are met within the team and monitor assigned QA team projects for potential impacts to target dates or other projects. Communicate potential impacts to target dates to the management.

Identify risk to testing and communicate to the management.

Identify, communicate and implement risk-based testing approach when needed. 28-Apr-2015 AXP Internal Page 3 of 7

Support User Acceptance Testing (UAT) as needed.

Help customize the various tools needed by the QA team.

Identify areas of improvement to increase speed, quality and gain efficiencies. 3. Get Product Help Sep 2012 – March 2013

Role: Test Manager

Project Summary: The WSP (World Service Portal) Get Product Help project will continue in the production of a global servicing portal for all American Express Call centers. Specifically, this project will provide targeted access to the ECCO Card Product Information pages from WSP, as well as display additional Account Summary related information in the Relationship View for all Consumer and SBS/OPEN products in the United Kingdom, Canada, Australia and New Zealand.

Responsibilities:

Review Test Deliverables like Test Cases, Defects and Test Results Created by onshore and offshore team members.

Scheduled, Planned and tracked the testing tasks for the Team members.

Managing the defect triage.

Prepared the Test Summary and Defect Summary Reports and shared the same with the Client.

Provided Knowledge Transfer, Technical Support and Any other requirements for team members.

Effectively working and communicating with offshore teams to perform testing and mentor offshore team on project development, testing strategies and testing requirements and report results to the development team and project manager.

Prepared Daily/Weekly Test Status Reports, Hot fixes Metrics and send to Senior Management for Reporting.

Identify Risks and Mitigation Plan. Escalate issues on timely manner to Management. 4. CSP CARE Program Enhancement

June 2012 – August 2012

Role: Test Manager

Project Summary: The objective of this project is to incorporate enhancements to the hardship Payment Plan, internally known as CARE (Customer Assistance Relief Environment) Program. Program provides Credit CARE CCP(s) an opportunity to offer and enroll Card Members facing hardship into a flexible payment plan Scope. Responsibilities:

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Requirement Understanding and Testability- Implementable User Story Understanding in Agile/Scrum Methodology

Prepared Test Strategy and Test Plan as a part of Regression Sprint Planning.

Create Test Cases, Review Test Cases from team members and Review the same with Product Owner.

Identify Test Data requirements across Multiple Integrated System for Test Execution.

Test Execution for Regression Requirements in every Sprint and Defect Tracking End to End.

Participate in Sprint Planning, Daily Stand-up calls, Test Reporting, Sprint Demo and Retrospective.

Involved in backend testing for the front end of the application using Web service and Test Harness.

Effectively working and communicating with o ffshore teams to perform testing and mentor o ffshore team on project development, testing strategies and testing requirements and report results to the development team and project manager.

Prepared Daily/Weekly/Monthly Test Status Reports/Metrics and send to Senior Management for Reporting.

Identify all Risks and Issues related to Testing and Communicate effectively with Mitigation approach wherever possible.

Airline Domain Projects:

iCargo: A new generation Cargo Management System, providing a viable alternative to existing legacy systems, including advanced functionality for capacity utilization, increased service quality and profit optimization. A product that will enable the traditional air cargo industry to build new and innovative business models in the air cargo world. A product that would address the needs of the entire logistics chain; providing end-to-end supply chain management capability.

iCargo Implementations:

Implementation South African Airlines, Air New Zealand Airlines, Nippon Cargo Airline

Team size 20

Role in Project Implementation Test Lead

Duration From March 2007 to Feb 2010

Testing Manual

Technology Java,J2ee

Responsibilities:

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Worked as an Implementation Test lead Onsite and Offshore for Cargo Revenue Accounting modules.

Planning, Assigning and Tracking daily activities of Offshore and Onsite Team members.

Involved in the Fit and Gap sessions during the requirement capture.

Leading onsite testing team during the User Acceptance testing (Functional) and product reviews from South Africa

Interaction with client for the discussions on test status reports and product stability,

Involved in Project risk analysis.

Review of test scenarios and test cases prepared by offshore team.

Tracking and Analyzing onsite and offshore reported bugs.

Escalating critical issues to management.

Involved in QA activities.

Home Banking System Feb 2005 – Mar 2007

QA Analyst

Project Summary: H ome Banking System is an Internet based Application, which will interact with banking/credit union solutions Focus XP / Symitar to get relevant account information for various users. Responsibilities:

Involved in Designing of test cases for Unit Testing, and Functionality testing.

Preparing and Execution of Test cases. Preparation and execution of Smoke Test case, Regression Test case, Integration Testcases and test scenarios.

Involved in Functional and UI Testing

Bug reporting on daily basis

Involved in Acceptance Testing

Jindal Stainless (www.jindalstainless.com) Apr 2004 – Feb 2005 QA Analyst

Project Summary: T his Project basically relates to testing the E-Commerce sites developed by the company. With a clientele of more than 6000 all over India, the IndiaMART has started a self-validation project with a view to make its products as much as user friendly and bug free as possible. Responsibilities:

Involved in Designing of test cases for Unit Testing, and Functionality testing.

Preparing and Execution of Test cases.

Involved in Functional and UI Testing

Bug reporting on daily basis

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Involved in Acceptance Testing

EDUCATION

Master’s degree in Computer Applications From Periyar University, India 28-Apr-2015 AXP Internal Page 7 of 7

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