Lisa M. Blair
Joppa, MD *****
Cell: 443-***-**** (24 hrs)
Email: ac0zjn@r.postjobfree.com
Summary: Detail oriented Administrator and Customer Service Specialist with over 25 years’ experience ranging from Receptionist to Office Manager. Also, a compassionate Medical Assistant (non-certified) with over 23 years’ experience in Patient care and 9 years as an Emergency Medical Technician.
Experience:
Office Manager
Premier Remodeling - Towson, MD 7-2016 to Present
Responsibilities include A/P, A/R, Human Resources, Managing 9 to 11 Project Managers, 2 to 4 canvassers, 2 administrative assistants and 1field supervisor. QuickBooks accounting software for database management of vendors and customers. Customer Service, answering phones and inventory management. Creating and maintaining SOP’s, policies & procedures manual and employee handbook. Organization of office spaces, files, databases,
Branch Office Administrator
Edward Jones Investments - Towson, MD 3-2014 to 7-2016
Responsibilities included but are not limited to; prepare reports and materials for client appointments, update prospective clients data records, proactively contact clients to set or confirm appointments, plan and prepare marketing materials, plan seminars and public events for prospective clients, organize and maintain office and Financial Advisor's schedule, implement new tools and systems that manage client contacts and increase branch efficiency, prepare all documentation for life insurance quotes and contracts, process deposits into accounts, open/close accounts, process all paperwork for beneficiaries, handle estate accounts for deceased clients, maintain office and supplies and answer phones. Excellent communication skills. Outstanding organization. Excellent customer service.
Patient Services Coordinator
Johns Hopkins University Roland Park, MD 7- 2009 to 3-2014
Responsible for scheduling New & Return apts., Canceling & Rescheduling apts. for Adult Medicine (70 Dr.'s & Res), Hematology & Anticoagulation Clinic (9 Dr.'s & Res), Endocrinology (14 Dr.'s & Res in 2 offices), Nephrology & Nephrology Transplant clinic (19 Dr.'s & Res in 2 offices), Rheumatology, and The Moore Clinic (57 Dr.'s & Res, 8 Social workers, 5 Psychiatrists), Gastroenterology (63 Dr.’s and Res in 5 locations), Allergy & Immunology (10 Dr. & res). Provide customer service to patients, tracking no show patient apts., and calling patients to remind them of apts. Verify insurance, ICD-9 codes, and CPT codes. Schedule OR procedures for GI and Pulmonary. Epic 2009 & 2012, Centricity OR scheduling, Medi-Tech. Experience with and electronic verification of Most local insurances.
Collections Resource Center Specialist
American Red Cross Baltimore, MD 4- 2008 to 12-2008
Receiving blood mobile donations, Assisting Mobile staff with donor eligibility, Assisting Donors with eligibility questions, Handling reaction records, 100% and 200% review of Blood Donation Records, Handle donor complaints, tracking injury records with follow up, Independent medical records reviews, Track trends and log problems for collections staff. Multiple customer service duties as necessary.
Collections Tech 2 - Phlebotomist
American Red Cross Baltimore, MD 1-2007 to 4-2008
Loading and unloading van/truck, setting up and tearing down mobile blood drive sites, administering Health History questionnaires, performing Phlebotomy procedures, customer service, handling reaction emergencies, processing blood products for transport, ongoing training.
Administrative Assistant
MRI Network (Lafarge) Cockeysville, MD 8-2006 to 1-2007
Responsible for answering phones, entering quotes, data entry, quoting prices, and customer service. Assisted inside and outside Sales reps with correspondences, time records, information mailings and customer databases.
Office Manager
Best Improvements & Restorations, LLC Essex, MD 3-2006 to 8-2006
(Temporary Position)
Responsible for all customer service, invoicing, AP, AR, payroll, New Hire Orientation and packets, sales lead tracking, Pulling permits, database management & organization, Quick books, employee time sheets, State Farm insurance claims, office and field supply orders, contracts and warranty information.
EMT/Driver
Best American Ambulance White Marsh, MD 8-2004 to 3-2006
Responsible for All aspects of an Emergency Medical Technician- taking and charting vital signs, starting IV’s, monitoring and charting progress or decline in patient’s status and performing CPR if appropriate. Driving BLS, ALS and CCT ambulances in both emergency and non-emergency situations.
Administrative Assistant
Select Office Solutions (CNX) Towson, MD 5-2004 to 8-2004
Responsible for invoicing cargo from incoming intercontinental freightliners, data entry, bills of lading, booking cargo containers from local container companies for outgoing intercontinental freightliners, Imports/exports, Lotus notes and correspondences.
Education:
Kenwood High School – 1987
AIU online – Business/ Criminal Justice – 2006 (No degree)
Certifications:
Howard County Fire and Rescue Services: EMT-B 2001
CPR – American Heart Association – 2001
DOT Certified Breath Alcohol Analyzer Technician: 2003
Skills:
MS Office: Word, Excel, Front Page, Outlook, Publisher; Most Internet software and browsing platforms, Windows based operating systems (XP, 7, 8, 10), QuickBooks