Rosette Gray

E-mail: ac0zh4@r.postjobfree.com

Mobile: 510-***-****

Career Objective

A seasoned professional with more than 20 years administration experience seeking a challenging position where my skills and qualifications may be utilized, contributing to departmental and corporate goals.

Professional Highlights

Poised and competent; effectively communicate across all levels of management both internal and external.

Managed projects as requested to support Recruiters and Hiring Managers in their efforts to search for potential candidates

Independently coordinated multiple projects and priorities, exercising tact, discretion, initiative and sound judgment.

Identified process issues and proposed methodological solutions that ensured consistency and efficiency.

Thrive in deadline-driven environments, achieving goals of the company without compromising ethical obligations to the customer or business.

Maintained confidentiality and security of records, protecting the assets of the organization, acting with ethics and integrity.

Professional Experience

January 2017 – Present

Sutter Health - Eden Medical Center

Patient Advocate

Provide financial counseling to patients/guarantors, who require assistance

Prepare applications for those applying for healthcare funding (e.g., Charity Care, MediCal, or other local/governmental assistance programs)

Coordinate selections when required assistance in reviewing and establishing payment options during pre-registration activities or at the site of service.

Determine the financial status of the patient during the financial counseling process and coordinate benefit authorization and management.

June 2016 – October 2016

Alaska Airlines

Customer Service Agent

Provided excellent customer service in a polite and friendly manner

Assisted customers with travel needs such as ticketing, check-in, boarding the aircraft, securing baggage, all while confirming cabin security.

Handled cash, checks, credit cards, travel vouchers, and coupons as forms of payment for airline tickets

Rosette Gray

Page 2 - Resume

Informed customers of all current and accurate fare, schedule, reservations, for domestic and international flight arrival/departure information and answer general inquiries from customers and other visitors to the airport terminal

Checked in passenger baggage and cargo

Gave full attention to matters of mishandled customers as a result of over sales, delayed or cancelled flights, lost, delayed, or damaged luggage. Research and resolve such problems quickly and within guidelines established by Alaska Airlines

September 1994 – October 2014

Pacific Gas & Electric Company, Oakland, CA

Executive Assistant

Provided daily operational management and administrative support to the Executive Leadership Team of multiple departments

Answered and screened calls; managed and prioritized calendar, and arranged ongoing and recurring meetings and conference calls for the Bay Area Regional Leadership Team.

Controlled Org Charts for management and bargaining union employees; collaborated with HR department to recruit and fill vacancies.

Prepared offer letters for Recruiters and Hiring Managers

Assisted with new hire orientation as needed

Reviewed and responded to customer complaints. Referred or delegated business issues or questions to the appropriate team member for resolution.

Maintained records and reports on company vehicles; initiated company vehicle scope and purchased new vehicles as needed through fleet services building a safety culture that makes safety of the employees a top priority.

Ordered materials for projects based on inventory and individual requests; created purchase orders for materials, and contacted vendor for pricing information. Reviewed department operations and purchasing invoices for accuracy.

Prepared and assisted with the processing of invoices, purchased orders, expense reports and budgets. Reconciled statements and monitored department budgets and costs adhering to PG&E’s expense reporting policies.

Maintained required training, including safety and compliance records

Reviewed time cards for accuracy and input into the payroll system and submitted for approval. Maintained daily contact with crew foreman for time and transportation calculations; distributed bi-weekly paychecks to the crew.

Independently planned, organized, and coordinated meeting events; managed logistics for travel, and group team-building events; reconciled expenses adhering to PG&E’s Corporate Travel and Expense guidelines.

Education and Skills

University of Phoenix, Oakland Campus

B.S. Business Management

Microsoft Office, Concur, SRM, Google Calendar, Google Mail, Adobe Acrobat, Lotus Notes, SAP, HRIS, HRMS, Data Entry, Adobe Acrobat, Epic, PassPort

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