Mishella Lowe

**** ********** *********, **** *****

Phone: 216-***-**** Fax: [Your Fax] E-Mail: ac0zbg@r.postjobfree.com Summary

Energetic receptionist with three years experience in a high-level executive support role. I’m organized and Professional. Dedicated and focused receptionist who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Receptionist who answers a high volume of incoming calls while handling in-person inquiries from clients and colleagues. Flexible and hardworking with the drive to succeed.

Experience

Horizon (Receptionist) Warrensville HTS, OH {01/2013-Present} Made copies, sent faxes and handled all incoming and outgoing correspondence. Facilitated working relationships with co-tenants and building management. Planned travel arrangements for eight executives and staff. Maintained an up-to-date department organizational chart. Organized files, developed spreadsheets, faxed reports and scanned documents. Maintained and reserved the executive conference room calendar. Managed daily office operations and maintenance of equipment. Maintained the front desk and reception area in a neat and organized fashion. Henkel (Quality Technician) Cleveland, Oh {05/2010-11/2012} Demonstrate knowledge of raw materials, production processes, quality control, costs and various techniques for maximizing the effective manufacture and distribution of goods. Perform assembly and testing of production hardware within the confines of systems and procedures. Effectively utilize calibrated resistance measuring equipment, eddy current examination equipment, leak testing equipment and integrated circuit testers. Hot Sauce Williams (Cashier/Supervisor) Cleveland, Oh {06/2005-03/2012} Recommended and helped customers select merchandise based on their needs. Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction. Trained new employees on company customer service policies and service level standards. Assisted co-workers. Attempted to limit problems and liability related to customers' excessive drinking. Accepted payment from customers and made change as necessary. Performed kitchen maintenance for a private facility. Managed preparation and presentation of the desserts for all catered events. Oversaw kitchen employee operations to ensure production levels and service standards were maintained

Education

Cuyahoga Community College {2007-2012}

Associate Of Applied Science -3.89 GPA

Microsoft Office Applications Certificate, Customer Service Certificate, Coursework in Library Science and Coursework in Sociology, Psychology and Communications

East High School {2004-2008}

High School Diploma

Skills

Microsoft Office proficiency

Strong problem solver

Resourceful

Member, International Association of Administrative Professionals (IAAP) Strong interpersonal skills

Self-directed

Meeting planning

Excel spreadsheets

Professional and mature

Dedicated team player

QuickBooks expert

Mail management

Schedule management

Self-starter

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