Michael R Happe

Indianapolis, IN *****

Telephone: 317-***-****

E-Mail Address: ac0z6r@r.postjobfree.com

LinkedIn: linkedin.com/in/michael-happe

CUSTOMER SERVICE

Quality and results-driven employee who thrives working in a fast-paced environment handling multiple responsibilities and managing customer issues. Resourceful problem solver with exceptional communication and conflict resolution skills. Successful experience working directly with the public as an information resource involving identity theft and fraud. Proven ability to quickly learn technical information, pay close attention to detail, and communicate information in easy to understand language.

Key Skills

Excellent verbal skills

Excellent communications skills

Proven education, social leadership abilities

Proficient with electronic technology

Background in ID Theft Information

Proficient with Microsoft Office

Proficient with Word, Excel, Publisher

Extensive experience in customer service, including web service

Work Experience

Uber; Indianapolis, IN 02/2017 – 05/2017

Ride Share Associate

Partnership with Uber to provide transportation for local Indianapolis, Indiana Metropolitan area riders.

Consistently receiving safety and service badges

Consistently receiving offers for bonuses based on safe and professional driving record

Use of record-keeping software as well as Uber-supplied software that includes immediate, real-time information on pickup and destination, as well as GPS information/tracking

Lockheed Martin/Leidos; Indianapolis, IN 01/2014 – 02/2017

Identity Theft/Fraud Counselor

Counsel victims of identity theft for the Federal Trade Commission, giving direction to regain control of their identity and to avoid further problems; document work and keep detailed records.

Proven ability to work with victims of identity theft and put them at ease regarding the initial event while directing them on what steps to take to minimize their loss and prevent further damage to their information/finances

Consistently among the top 1% of performers

Along with provided government documentation software (Sentinel), used word processing (Microsoft Word) and spreadsheets (Microsoft Excel) to document and report activities

Continual, on-going education on current illegal activities regarding digital information and how to avoid becoming a victim

Referrals to other government agencies that would be able to help avoid further damage to finances and personal information

Member of consulting team for implementing and testing ftccomplaintassistant.gov, also regularly assigned to the website for identity theft counseling

Angie’s List; Indianapolis, IN 03/2013 – 11/2013

Member Sales Representative

Field incoming calls from people who have questions regarding Angie's List, and turn these inquiries into memberships. Also includes Member Services calls, requiring account maintenance.

Consistent top performer, always between 1st to 5th in ranking out of 60+ employees in department

Continually earning additional bonuses based on above-average performance

Use of company-supplied telephone-linked software, use of Microsoft Office software including Word, Excel, and Microsoft Outlook

The College Network; Indianapolis, IN 09/2007 – 11/2012

Appointment Coordinator

Represent The College Network through phone contact and e-mails by earning the trust of potential students and setting appointments for Program Advisors that promote The College Network and its various school/college associations and programs (primarily nursing programs).

Consistent top performer, always 1st, 2nd, or 3rd out of 50+ in department

Appointment Coordinator of the year for 2009, 2010

Exceptional accuracy documenting interactions using e-mail, Microsoft Word, Microsoft Excel, and Microsoft Outlook, along with Onyx tracking software, which linked with telephone software that provided automatic records of calls and call-times

Follow up with program advisors via phone and e-mail notifying of set appointments and facilitating any necessary adjustments

Education & Training

B.A. University of Southern Indiana, Evansville, Indiana

Psychology Social Studies Teaching History

Minor - Geography

Associates Degree, Evansville, Indiana

Electronic Engineering Technology

Additional Accomplishments

Listed in Who’s Who Among America’s Teachers

Licensed Amateur Radio Operator

Amateur Extra License Level

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