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Customer Service Manager, Project Manager, Systems Analyst

Location:
San Diego, CA
Salary:
$90,000
Posted:
June 22, 2017

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Resume:

Robin D. Toth

**** *** ********

San Marcos, CA *2069

757-***-****

ac0yxc@r.postjobfree.com

EDUCATION

**** – 2001 Old Dominion University Norfolk, Va.

Masters of Business Administration

Graduated December 8, 2001

1997 - 1999 Old Dominion University Norfolk, Va.

Accounting

Graduated May 8, 1999

1995 – 1997 James Madison University Harrisonburg, Va.

Accounting

WORK EXPERIENCE

2013 – Present: Series: 510 Pay Plan: GS Grade: 12 (Permanent)

U.S. Coast Guard Finance Center, Chesapeake, VA

Manage the main Coast Guard financial system support helpdesk (18 contracted employees), which provides customer service assistance to over 15,000 field users world-wide; providing financial and business management assistance to operational and support units throughout the Dept of Homeland Security (DHS); servicing over 4,000 customer service tickets per month with a 95% customer service satisfaction rate. Routinely participate in decision-making sessions with top financial management officials regarding input to regulatory requirements for internal control and other policies. Create and promulgate field desk guides which correct internal control deficiencies by instituting separation of duties and internal controls in accordance with the Office of Management and Budget (OMB) Circular A-123 and Government Account Office (GAO) guidance. Support the implementing, maintaining, and monitoring the execution of obligation and other financial policy by ensuring that all persons with access to the financial system have the proper authority to obligate government funds or perform budgeting/other transactions within the system. Agency lead for the implementation of the Invoice Processing Platform (IPP) application, hosted by the Treasury Department.

2003 – 2013: Series: 2210 Pay Plan: GS Grade: 12 (Permanent)

U.S. Coast Guard Finance Center, Chesapeake, VA

Participated in internal and external audits, was responsible for gathering and compiling supporting data in response to internal and external audit sample requests. Specifically, was responsible for providing all requested user access documentation for all KPMG and quarterly TSA audits as well as supporting documentation for internal and external financial transaction audits. Managed the main CG financial system support helpdesk, as described in the section above.

2002 – 2003: Series: 2210 Pay Plan: GS Grade: 11 (Permanent)

U.S. Coast Guard Finance Center, Chesapeake, VA

As a systems analyst, was responsible for identifying performance gaps in various financial systems and recommending needed database modifications in order to reconcile data between financial systems. Responsible for formulating management reports and providing feedback to financial managers on performance to evaluate quality as well as quantity, as well as reviewing these reports in order to communicate future expectations to management regarding such things as workload increases/decreases, resource strains, and possible system issues.

Relevant Coursework, Licenses and Certifications:

Certified Defense Financial Manager (CDFM) (August 2016)

Training

Contracting Officer Representative training completed (April 2017)

Federal Acquisition Regulations (May 2016)

AGA/ASMC's Professional Development Institute (Mar 2016)

Advanced Simplified Acquisition Procedures Course (July 2011)

Basic Simplified Acquisition Procedures Course (June 2011)

Instructor Development Course (Jan 2011)

Project Management Professional Course (Aug 2011)

Lean Six Sigma Yellow Belt Training (Oct 2011)

Additional Information:

Member, American Society of Military Comptrollers (ASMC)

Member, Association of Government Accountants (AGA)

Soccer coach (6 years), cheer coach (1 year), baseball team mom (4 years)

I have family in California and am relocating; I am willing to move myself.

REFERENCES

Christina L. Stebbins

Project Manager

USCG HQ CG-84

757-***-**** – work

252-***-**** – cell

ac0yxc@r.postjobfree.com

Liz Verdi

Certified Financial Planner

Rembert Pendleton Jackson

703-***-**** – work

ac0yxc@r.postjobfree.com

Chad P. DeJesus

Chief, Systems Division

USCG Finance Center

757-***-**** – work

757-***-**** – cell

ac0yxc@r.postjobfree.com

Carol C. Bennett, MAS, CGFM, CDFM

Captain, U.S. Coast Guard Retired

Chief, Customer Service Section

USCG Finance Center

757-***-**** – work

ac0yxc@r.postjobfree.com



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