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Customer Service Manager

Location:
Houston, TX, 77077
Posted:
June 22, 2017

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Resume:

Angela Fenton

Finance Manager - The Arc of Southwest Washington

Houston, TX 77077

ac0yvh@r.postjobfree.com - 360-***-****

Over 14 years of accounting, accounts receivable, office management, staff leadership, training, customer service and collections background.

Certificate in Operations Management.

Bachelor's Degree in Accounting and Business Administration.

Skilled in multitasking, organization, cash handling and customer relations. Willing to relocate to: Houston, TX

Authorized to work in the US for any employer

WORK EXPERIENCE

Finance Manager

The Arc of Southwest Washington - Vancouver, WA - 2011-08 - 2016-11 Being the finance manger makes me responsible for all accounting practices of the Non-profit organization and 28 individual Client accounts which we are Representative Payee for.

• Responsible for recording all income utilizing Access, QuickBooks, and MAS90.

• Monitoring all incoming accounts payable and scheduling payments.

• Developed a good working relationship with clients and co- workers by listening and learning proper forms of communication.

• Work closely with The Arc's CPA to assist with Month end, Quarterly, and fiscal year end entries.

• Designed Excel Spreadsheets to simplify recording and record tracking.

• Manage multiple accounts, including inputting income and expenses for each month and issuing checks each week.

• Completes Bank reconciliations for 28 different accounts, month end,quarterly and year end financial reports for Executive Director and Board: includes trend reports and payroll. Office Manager

ACE Cash Express - Milwaukie, OR - 2003-10 - 2011-08

• Responsible for coordinating office operations, directing two administrators, distributing accounts receivable reports and performing weekly run checks.

• Develop new workflow and process improvements to efficiently accommodate higher workload caused by staff layoffs and reduced expenditures 25% via controls on stocks, supplies and ordering.

• Improved collections on past-due account 15% and instituted new processes to improve customer relations.

• Evaluate customer information, forecast cashflow, research payment/inventory discrepancies and prepare purchasing/sales/inventory reports for management. EDUCATION

Certificate in Operations Management

Western Business College - Vancouver, WA

2004

Bachelor's in Accounting and Business Administration Warner Pacific College - Portland, OR

SKILLS

Quickbooks, Word, Excel, Outlook, MAS 90, Payroll, Customer Service, Office Management, Office Equipment

ADDITIONAL INFORMATION

Technology Skills

QuickBooks, MAS90, Microsoft Office Suite, Excel, Access



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