CHRISTIE LAKAMP

**** ****** *****, *** ***, Perry, GA 31069

478-***-****

ac0yt9@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Highly experienced customer service professional, receptionist and cashier. Providing exemplary customer service focused on resolving customer issues to ensure a high level of customer retention and achieving all company goals and objectives. Highly motivated, quick learner and committed team player with a strong work ethic.

PROFESSIONAL EXPERIENCE

C3/CustomerContactChannels - Las Vegas, NV

Customer Service Representative 09/2016 – 03/2017

Professionally answered high volume phone calls from members, assisted members on phone that were inquiring about their prescription drug plan. Took premium payments over the phone, and resolved customers billing issues.

Responsible for sending out member’s ID cards, premium verification letters and resending billing statements.

Wal-Mart - Hiram, GA

Department Manager 10/2015 – 05/2016

Served as the first point of escalation for any issues related to designated area. Maintained merchandise by stocking, organizing product displays and identifying shrinkage and damage goods, priced merchandise accordingly. Interacted with customers to educate them on company products and services.

Wal-Mart - Hiram, GA

Cashier/Money Center Cashier/Customer Service Associate 09/2006 – 09/2015

Greeted and assisted customers, packaged groceries and scanned merchandise to be purchased, assisted customers with cashing payroll and government checks, processed refunds for returned merchandise and issued cash, credit or store credit.

Process wire transfers, money orders, bill payments and credit payments via Money Gram.

Secure Wealth – Warner Robins, GA

Office Assistant 09/2005 – 01/2006

Provided clerical support to Financial Advisor, responsible for managing incoming calls, updating calendar, scheduled

appointments with clients, prepared documents, received, sorted and distributed incoming and outgoing mail.

Radio Shack – Macon, GA

Administrative Assistant 10/2002 – 08/2005

Provided administrative support to the District Manager, Store Manager and Sales Associates. Processed background and credit checks for new employees and maintained sensitive personnel files. Managed District Managers travel arrangements and submitted invoices to Accounts Payable for processing. Scheduled meetings, prepared documents, answered incoming calls and resolved customer complaints. Received, sorted and distributed incoming mail. Sent out packages via UPS and FedEx.

SKILLS

Customer Service

Complex Customer Issues

Time Management

Cashiering

Client Communication

Microsoft Word

Implement Policies

Inventory Control

Interpersonal skill

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