Mariann Willock

**** ******* *** *** *

Baltimore, MD 21239

Cell: 973-***-****

Email: ac0yhx@r.postjobfree.com

EXPERIENCE:

April 2012- Present Smiths Detection Edgewood, MD

Domestic & International Field Service Coordinator

TSA vetted Field Service Coordinator responsible for the operations management, coordination and support of 150 Domestic and 60 International TSA vetted & cleared personnel in the technical operations of installing and fixing high security Full Body X-ray machines and trace machines for the Department of State, airports, embassies, consulates and cargo companies.

Communicate with domestic and international customers in regards to all service inquiries from start to finish via phone and email consistently keeping them informed of progress, delays and status of field service technicians.

Coordinate the daily schedule for Field Service Engineers /Vendors performing installation, repair or maintenance work orders for domestic and international customers.

Dispatch tasks to company and affiliated field engineers while balancing the needs of the organization with available manpower resources in each region to meet the required service plans.

Coordinate all field service work using SAP and Fleetmatics systems while providing extensive notes.

Create/Approve quotes via SAP, manage field service documents, and submit invoices for services performed.

Minimize cost for all scheduled/ dispatched international installations performed.

Coordinate with a variety of departments in order to effectively resolve customer issues.

Oversee installation/service for over 50+ Department of State accounts.

Work closely with Logistics companies to coordinate delivery of units to both domestic and international customers.

January 2010- April 2012 West Logistics Inc. Perth Amboy, NJ

Logistics Administrator

Enter data related to customer orders for logistics services using a variety of applications and propriety systems.

Maintain accurate records of daily orders, electronically and hard copy versions.

Coordinate multiple schedules for a variety of service providers in the daily effort to complete order demand.

Coordinate all inventory transactions while maintain a higher degree of accuracy.

Respond to customer and management inquiries regarding service schedules, inventory and shipment status.

Maintain daily reports to ensure orders and schedules are completed.

Assist in managing operations of warehouse from staff to security of the facility.

Perform daily cycle count of inventory within warehouse to ensure accuracy.

Utilized Accuplus an AS400 like database and used SAP to access client data.

Document various reports and data in Excel sheets and other Microsoft applications

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August 2007-March 2009 Zootoo LLC Secaucus, NJ

Website Support Representative

Answered 75 phone calls and 70 emails per day, taking orders, resolving problems and distributing company information.

Worked closely with internal employees to record and resolve customers’ issues.

Collaborated with technical/website development team to create plans to enhance site appearance and usability.

Updated and maintained web content.

Worked closely with sales/marketing team to promote site promotions and clarify information.

Utilized Word, Excel, and other Microsoft programs.

SKILLS:

Microsoft Word-

Microsoft Outlook

Microsoft Excel

E-Siebel Communications

AS400

SAP

Lotus Notes

Accuplus

FleetMatics

EDUCATION:

May 2000 Rutgers University Bachelors of Science Newark, NJ

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