Cher Wei Loo

**-**** ****** **

Coquitlam, BC

V*E0E8

Tel : 604-***-**** / 604-***-**** (Mobile)

Email: ac0ygn@r.postjobfree.com

Cher Wei has more than 15 years of office administration experience in international, multi- national companies like Messier-Bugatti, York International (Johnson Controls) and Fonterra. Her fields of experiences also include functionalities in supply chain management and dairy product manufacturer planner in mission critical environments. Ability to coordinate events, executive correspondence, prepare shipment orders, Aircraft on Ground (AOG) support clerk, transaction reports, data analytics, customer account management and inter-office departmental services. Extensive knowledge as a SAP super-user, she is also well verse into accounting based applications like Simply Accounting and Excel spreadsheets. She is highly motivated in the accounting aspect of business yet be able to bring about extensive success and benefits to the company with the wealth of administrative skills.

Work Experience

Oct 2016 to present

Sears Canada – Pacific Cross Dock

Office Administrative Assistant

Maintain accurate data entries and retrieve data in the various complex systems.

Prepare various reports (such as P&L, revenue and expenses) for the management.

Verify and process payments to vendors.

Do journal entries for Accounts Receivable and Payable.

Handle petty cash and do banking reconciliation.

Assist in preparing Bills Of Lading for shipments.

Perform general administrative duties such as filings, ordering office and warehouse supplies thru internal ordering system and corporate credit card.

Aug 2015 to Sept 2016

Pinetree Grill

Kitchen Assistant

Assist in preparing daily needs of food item supply for the restaurant business.

Prepare and cook food according to orders with food safety guidelines and regulations in a timely manner.

Clean and sanitize cooking areas, utensils, pots and pans.

Sept 2010 to Dec 2014

Tzu Chi Disaster Relief Foundation

Voluntary Work

Community assistance to areas in logistics, accounting and administration for the non-profit organization and the events.

Teaching assistant in local Chinese Language and Social Arts School.

Food and safety handler in local Food Bank.

5 Nov 2008 to 2 Aug 2010

Fonterra Brands Singapore Pte Ltd, Singapore

Portfolio Planning Analyst Dairy Products

Managed Asia Pacific accounts (ROC) such as, Hong Kong, Philippines and Thailand for their dairy productions.

Contract Preparation, Customer Forecasting (Management of D1 and AD allocations) & Supporting Sales Managers

Prepare and distribute of quotes and contracts.

Ensuring that Demand Planning is up to date, especially concerning D1, AD contracted, AD/AU for all ROC & Customer Service Centre managed customers.

Ensure review of monthly forecast (D1) submission from business units is accurate. Analyse forecast submission and challenge any significant lifts or decreases in forecast on a monthly basis to ensure accuracy of forecasts submitted to Fonterra Ltd or other suppliers.

Review and recommend for approval of the monthly availability plan provided by portfolio optimization.

Liaison with Portfolio optimization to ensure the reallocation of AD within the AME region as required and directed by the Portfolio Planning Manager.

Maintain regular communication with the Customer Service Centre to ensure that contract volumes are being delivered.

Prepare regular SAP reports pertaining to sales performance, in particular around delivery verus customer contracts (AD Consumption reporting), and their alignment to DP.

Support the Portfolio planning manager in preparing Sales Analysis, especially in relation to Demand Planning.

Sustainability planning for transportation and requisition from the most available factory.

Customer Service

Work closely with Portfolio Optimisation, Supply Chain and Operations to ensure Fonterra meets the customers budgeted and forecast shipment requirements, in full, in spec, and on time.

Resolve supply and order delivery problems quickly and with minimal disruption to the customers’ business.

Complaint System Management (data / fact collecting, relaying, follow-up & settlement)

Determine validity of complaint and determine whether related to customer or Supplier.

Lodge new complaints through the Global Complaint System (‘GCS’) and follow through with NZ designated personnel for status checking & final outcome.

Relevant communication/ sampling/ on-site investigation among customers, Fonterra, insurance or local testing centers throughout the GCS process & summarize to portfolio planning manager.

Prepare settlement documentation and credit/debit.

Customer Master Data (CMD)

Maintain all valid master data in CMD, and ensure that the CMD details for each respective business unit are up to date.

24 Oct 2005 to 24 Oct 2008

Messier-Bugatti Systems Pte Ltd, Singapore

Aerospace Spares Sales Administrator

Managed account such as, Air China, China Airlines, Cathay Pacific, China Eastern, China Southern, Eva Air, GAMECO, Philippines Airlines, etc on their aircraft’s wheels and brakes.

Handle request on quotations and provide quotations, enter sales orders, follow up on delivery schedule of spares and their orders status.

Daily contact with France office for delivery forecast.

Liaise closely with Customer Support Manager on customer’s requirement.

Liaise closely with Credit Manager on customer’s credit account.

Reconciling the open order status in co-ordination with the OEM Commercial Support Representative.

Generate and analyze various sales reports.

Act as Aircraft on Ground (AOG) officer for Global contact.

8 Jul 2004 to 21 Oct 2005

Nakamichi Corporation Ltd, Singapore

Senior Executive, Logistics

Manage parts sales accounts from America and Europe Market.

Handle parts enquiries and provide quotations.

Manage parts and Finished Goods sales orders; follow up on payment and shipments.

Check letter of Credit for the Finished Goods orders and advice Sales Department and distributors.

Issue Purchase Orders to Nakamichi factories and vendors.

Generate parts and Finished Goods shipment reports to the Management.

Establish procedures and work flow for the Parts division in Logistics Department.

Maintain and manage Marketing Materials Inventory for the Marketing Department.

1 Sep 1994 to 31 Mar 2004

York International Pte Ltd, Singapore

Dec 2002 to 31 Mar 2004 – HVAC Spare Parts Executive

Managing spare parts sales accounts from Singapore, Brunei, Malaysia, Vietnam, Bangladesh and Sri Lanka.

Prepare quotations and handle customer enquiries on air conditioning spare parts.

Handle walk in spare parts enquiry and sales.

Process spare part sales orders and commercial invoices.

Prepare shipment to local and overseas customers.

Issue Purchase Order to factories and local supplier.

Monitor shipment from suppliers.

Generate monthly Parts Sales Forecast and Sales Report.

Monitor payments of existing credit customers.

Super-user for SAP (R.3) program

Involved in process and workflow for the SAP development and localization of York Business with the SAP program.

Provide training to end-users.

Involved in checking sales and cost price, planning material replenishment level into the new SAP program.

Jan 2001 to Dec 2002 - Parts Hub Administrator (SE Asia)

In-charge of the business operation of SE Asia Parts Hub.

Maintain and establish improvement of Parts Hub process.

Establish close relationship between factories, branch offices internal departments and external suppliers and service providers.

Co-ordinates with York factories on orders, shipment, invoices and enquiries from York offices in SE Asia.

Prepare monthly Parts Sales and Purchasing Forecast.

Closely monitor Hub Sales & Cost.

Maintain a set of Annual Profit and Loss report.

Comply with the government rules and regulation on Goods and Service Tax and other import and export regulations.

Managed to reduce SE Asia inventory for 2001 by 15%

Constantly looking for better suppliers and alternative to reduce lead-time of parts.

Jan 2000 to Dec 2000 - Service Administrator

Issuing PO to York factories and supplier for inventory and business operations.

Work closely with warehouse to ensure stock availability.

Monitor shipments to meet parts demand for sales and service operations.

Provide and submit warranty claims to York factories.

Prepare monthly time sheets on Service operations for payroll services.

Analyse labour cost on warranty, repair and maintenance job or projects.

Member of the Premier Performance Process Team and managed to reduce SG&A of 2000 by 5% from SG&A of 1999.

Jan 1998 to Dec 1999 - Spare Parts Sales Administrator

Prepare quotations, handling enquires on HVAC spare parts. Manage spare parts sales account from Singapore, Brunei, Malaysia and Vietnam.

Process spare parts sales orders.

Prepare shipment to both local and overseas customers.

Generate monthly sales reports.

Provide secretarial support to Service Replacement Team on Job Tenders.

Provide general administrative support to Service Department example. Petty cash and ordering of stationary.

Sep 1994 to Dec 1997 - Service Coordinator

Assist Service Engineers with general administrative works and provide secretarial support.

Co-ordinate daily service operations with engineers, supervisors, technician, contractors and customers.

Support data entry.

Education

January 2014 to present Post Degree Diploma in Accounting, Douglas College

June 1999 to July 2002 Bachelor of Business Administration, University of Canberra, Canberra, Australia

June 1997 to June 1998 Diploma in Business Administration and Marketing, Staffordshire University, United Kingdom

Software Skills

MS Window, MS Office, MS Excel, SAP, Simply Accounting, AS400, PeopleSoft.

Languages Communication

English and Mandarin

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