**** ** **** ****** ****** M. Parker

Port St. Lucie, FL 34953 772-***-**** cell

ac0yfq@r.postjobfree.com

HUMAN RESOURCES MANAGER

Dynamic and seasoned human resources professional with 18 years of progressive hands-on experience in HR operations. Solid knowledge of labor laws Federal & State (AA, ADA, Civil

Rights Acts, Anti- Harassment, FLSA, ERISA, FMLA, IRCA, OSHA & WARN) Benefits and

Compensation administration, Recruitment, Training and Development, Recognition Programs, Safety Training and Drug-Free Workplace administration. Implementation and interpretation of Policies and Procedures. Demonstrated ability to work effectively with all levels of staff. Excellent communication and presentation skills. Conflict resolution facilitator.

AREAS OF KNOWLEDGE

* Labor Laws * Benefits Administration * Payroll & Compensation

* Recruiting, Screening & Hiring * Training & Development * Recognition & Motivation

* Safety Training * Workers Compensation * Risk Management

* Unemployment Compensation * Management Coaching * Employee Relations

* Persuasive Communicator * Project Management * Time Management

PROFESSIONAL EXPERIENCE

2004-2016 Senior Human Resources Generalist, QVC St. Lucie Inc.

Port St. Lucie, FL

Provides advice and direction to the center on employee relation’s issues to ensure the consistent applications of policies in compliance with legal requirements and QVC practice.

Fosters a partnership between the line and Human Resources.

Keeps the Human Resources Manager aware of all employee issues.

Creates an environment where trust and confidentiality thrive.

Provides consistent, accurate and timely feedback to all employees regarding Human Resources policies and procedures.

Understands the QVC employee philosophy and culture and promotes and communicates it where ever appropriate.

Sets the example of how to live the QVC Difference.

Guarantees all corrective actions and PE&DP’s are done on time and within QVC’s standards.

Handles external and internal recruiting for exempt and non-exempt positions. Ensure consistent application of QVC’s job posting guidelines at all levels. Develop recruitment plans as needed.

Track and record all hiring statistical data.

Partner with Human Resource support groups (Compensation, Benefits, and Training) to resolve employee issues.

Actively participate in project assignments.

Portia M. Parker Resume

Page 2

2002-2003 Human Resources Recruiter, St. Mary’s Medical Center

West Palm Beach, FL

Recruit, screen, evaluate and refer candidates in health care environment including RNs and other Allied Health professionals for appropriate clinical departments. Job placement and offers to include compensation package. Work within the collective bargaining agreement of the employee union contract. Collaborate with department directors for employee recruitment and retention strategies. Strong interpersonal skills and excellent computer software capabilities. Source various recruiting search engines. Maintain and update internal recruiting search engines and tools.

1997-2002 Human Resources Manager, Serta Mattress Company

Riviera Beach, FL

Administration of company policies and procedures for staff of 300+ in manufacturing environment. Ensured compliance with all Federal and State Labor Laws. Administration of company benefits to include; Medical, Dental, Life, Short & Long term disability insurance, COBRA and 401(k)/Profit Sharing Plan. Exempt and non-exempt performance reviews and salary increases. Risk Management (implemented various “Return to Work Programs” resulting in reduction of overall Workers Compensation exposure and successfully defended against Unemployment benefit claims). Safety Coordinator for Safety Committee, Safety trainer in the areas of lockout/tagout, hazard communication, warehouse safety and DOT training for company drivers. Drug-FreeWorkplace administrator and EAP Coordinator. Conducted training in the areas of Sexual Harassment, Substance Abuse, Accident Reporting and Investigations, Hearing Conservation, New Hire orientation and employment practices for Managers. Recruitment, interviewing, background search, placement, and retention of staff (reduced employee turnover significantly and improved employee relations). Blood Drive Chairperson. Conflict resolution facilitator. Developed employee incentive programs. Day to day activities for human resources department. Direct supervision of one individual.

1992-1996 Director Human Resources, Radisson Bridge Resort

Boca Raton, FL

Responsible for policies and procedures for staff of 150 for upscale hotel. Recruitment, screening, interviewing, placement and termination. Training and Development Manager. Progressive discipline and conflict resolution facilitator. Administrator for all compensation and benefits programs. Workers compensation and Unemployment claims. Ensured company policies and procedures were enforced. Compliance with all Federal and State employment laws. Processed payroll using ADP.

Portia M. Parker Resume

Page 3

Formerly Guest Quarters

1989-1992 Human Resources Manager, Guest Quarters Suite Resort

Vero Bch, FL

Responsible for policies and procedures for staff of 65 for upscale hotel. Recruitment, screening, interviewing and placement. Administrator for compensation and benefits program. Ensured compliance with all Federal and State employment laws. Workers compensation and Unemployment claims. Safety Coordinator.

Education Indian River Community College, 1990

Business Management

Tampa Technical Institute, 1984-1986

Associates of Science Degree

Software PeopleSoft 8, MS Access, MS Internet Explorer, PowerPoint, Oracle HRMS, Excel, MS Word, MS Works, Lotus, Lotus Notes, Fox Pro,

Quattro Pro, Kronos, ADP Payroll, ViaDuct, Sierra Graphics &

E-Mail

Associations Personnel Association of Palm Beach County

Society for Human Resource Management

St. Lucie County Human Resource Association

Certificates Employment Law Update Seminars (1989 – 1999 annually)

Family and Medical Leave Law

Hiring and Firing within the Law

Sexual Harassment

Building Safety Programs

Oracle Human Resources Information System

ADP Payroll

Kronos Timekeeping

Radisson Hotels International- Train the Trainer

Radisson Hotels International- Gold Selection Interviewing

Radisson Hotels International- “Yes I Can” Guest Service Trainer

TIPS Alcohol Awareness

Steven Covey- “The Seven Habits of Highly Effective

People”

Department of Transportation Rules and Regulations

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