MARY JEAN M. CIRUJALES

P-* Cotmon, Camalig, Albay

Contact No. 091********

Email: ac0yel@r.postjobfree.com

CAREER OBJECTIVE

Looking for the position of customer service representative where strong interpersonal skills is needed to ensure effective relationship with customers and to deliver individualized solutions to them.

To obtain customer service position where I can maximize my communication skills and my problem solving abilities.

To join an organization that offers me a constructive workplace for communicating and interacting with customers and people.

EDUCATIONAL BACKGROUND

Tertiary: Southern Luzon Technological College Foundation Incorporated (SLTCFI)

Oro Site, Legazpi City

Bachelor of Science in Computer Science

(4th year undergrad/S.Y. 2010-2011)

Secondary: Cotmon National High School (CNHS)

Cotmon, Camalig, Albay

S.Y. 2005-2006

Primary: Maninila Elementary School

Maninila, Camalig, Albay

S.Y. 2002-2003

SUMMARY QUALIFICATIONS

High patience levels and ability to listen to customers for a longer duration.

Ability to analyze the customer problems efficiently.

Good in written and verbal communication

Proficient in Microsoft office including Excel and Power Point.

Ability to multi-task

Good in time management

Ability to work under pressure with less supervision

Quick learner

Team player

Loyal and Discreet (maintain confidentiality)

Responsible

PERSONAL INFORMATION

Full name: Mary Jean Mabini Cirujales

Gender: Female

Height: 154 cm.

Weight: 48kg.

Date of birth: May 28, 1990

Age: 27

Marital status: Married

Mother’s Name: Elsa Mabini

Father’s Name: Metodio Mabini (deceased)

Interest: Writing, Internet Surfing, Social Media

Citizenship: Filipino

Language spoken: English, Filipino, Bikol

WORK EXPERIENCE / DESCRIPTIONS & RESPONSIBILITIES

Perfect Pitch Technology Incorporated

Non-voice Call Center Representative (March 2013 – January 2014)

Various Accounts Handled

Act as live agent who actively listen and respond to clients using the pre-recorded audio system.

The agents work as ears and hands of the system, by pressing the global nodes in the keyboard.

Handles two or three overlapping calls.

Inform clients about new products and services.

Listen to objections and handle them effectively.

Enters the details of every call in the system as required by the company.

BD Business Process Outsourcing Incorporated

Outbound Call Center Representative (September 2012 – March 2013)

Account Handled (DIABETIC ACCOUNT)

Call potential customers to describe services offered.

Explain to customers how the company can help them not just sell to them.

Enters all the customers information into company database keeping confidentiality in mind at all times.

Help customers solve problems by changing or adding to their service.

Graceland Food Industries

Kitchen Crew (May 2011 – January 2012)

Basic work of a kitchen crew member to prepare, cook and present food items in a quick and efficient manner.

Take orders from Head Chefs / Kitchen Leader about regular order preparation and daily specials.

Make sure that customer’s orders are arranged on plates in an aesthetic manner.

Prepare ingredients that needed to be used for food preparation purposes.

Make availability of fresh ingredients possible on a daily basis

Assure the cleanliness and sanitation of all work areas.

REFERENCES

Rosemarie Quinto – Rey

President / CEO of SLTCFI

Bernie John Baltazar

President/CEO of BD Business Process Outsourcing Solutions Inc.(BdBPO)

Christopher C. Encallado

Country Manager of Perfect Pitch Technology Philippines

Dennis Misolania

Barangay Chairman of Cotmon, Camalig, Albay

I hereby certify that the information stated above are true and correct to the best of my knowledge and belief.

Mary Jean M. Cirujales

Applicant

Contact this candidate