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Customer Service Microsoft Office

Location:
Harrisburg, PA
Posted:
June 21, 2017

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Resume:

G. Carl Muller, MPA

**** ******** ***** *****: ac0ybr@r.postjobfree.com

Harrisburg, PA 17111-5089 Mobile: 717-***-****

Qualifications Summary

Considerable understanding of governmental functions. Teamwork and flexibility with achieving specific goals in both public and private institutions. Building consensus among different parties, networking, and completing projects in a timely manner.

Areas of Effectiveness

Staff/Project Management

Program Management

Legislative and Policy Analysis

Health and Human Services

Data/Entry

Geographic Knowledge

Coordinator/Facilitator

Strategic Planning

Research Investigation

Historical Knowledge

Teamwork

Coaching Staff

Legislative Bill Tracking

Public Administration

Market Development

Agricultural Grant Board

Microsoft Office Suite

Outreach Coordinator

Customer Service

Negotiator

Knowledge Management

Farmland Preservation

Economic Development

Demographic Knowledge

Career Background

Customer Service Associate - Lowe’s, Mechanicsburg, PA

Responsible in addressing customer needs in the Indoor Garden and Seasonal Department

Customer Service Representative - Ashcombes Farm and Greenhouse, Mechanicsburg, PA

Successfully resolved customer inquiries in the Garden Supply Department

Commonwealth of Pennsylvania, Harrisburg, PA

Project Research Specialist - Department of Human Services/People’s Stat Bureau

Resolved problems with state legislator’s constituents regarding Medicaid inquiries

Organized reports for dual eligible enrollment in Medicaid Management Care

Worked on researching and analyzing public assistance energy programs such as LIHEAP

Gathered/inputted/interpreted Medicaid, TANF and SNAP data and wrote findings for the Executive Level Management Report

Project Review Specialist - Bureau of Farmland Preservation, Department of Agriculture

Critiqued agricultural property appraisals for land purchases, and helped applicants in the program receive extra funding by reviewing and finding inaccuracies with land appraisers’ summaries

Inputted farmland preservation statistic data

Clarified farmland preservation regulations with applicants and county administrators

Presented Farmland Preservation applications to the State Farmland Preservation Board for applicant funding

Economic Development Specialist – Bureau of Market Development, Department of Agriculture

Managed the Agricultural and Rural Youth Grant Board and staff, administered program’s budget, and awarded 247 grants over an 8 year period

Reached out to schools and encouraged their participation in the Agricultural and Rural Youth Grant Program

Worked closely with department’s legal office to ensure awarded recipients complied with grant regulations

G. Carl Muller ~ Page 2 of 2

Audited grants annually

Connected agricultural businesses with low interest rate governmental loans

Agricultural Renewable Energy Task Force Committee

Worked with the Harrisburg regional USDA office in connecting farmers with the “Renewable Energy Systems and Energy Efficiency Improvements Grant Program” to become more energy efficient and utilize renewable energy technology on their farms

Recruited small/medium Pennsylvania food processing companies for regional trade show events

Delivered agricultural products throughout Central and Eastern Pennsylvania for the annual Pennsylvania State Farm Show

Legislative Research Analyst – House of Representatives

Researched, drafted and tracked legislation for the Agricultural and Rural Affairs Committee pertaining to rural economic development, agricultural international trade and dog enforcement laws

Resolved legislator’s constituent inquiries involving consumer affairs, judiciary, education, labor relations, health and human services and agricultural issues

Communicated with lobbyists and state agency legislative offices regarding specific legislation on agriculture, health and human services and agricultural issues

Prepared reports on various states’ public utility laws and regulations for the Consumer Affairs Committee

Assisted state representatives in researching and drafting legislation to make healthcare more affordable in Pennsylvania

Education and Professional Development

MPA, The Pennsylvania State University – Harrisburg, Middletown, PA

B. A. – Political Science, Lebanon Valley College, Annville, PA

Economic Development Certificate - Economic Development Institute, University of Oklahoma, Norman, OK

Paralegal Certificate - Institute for Paralegal Training, Philadelphia, PA

Additional Leadership Experience

West Shore Toastmasters International member

oCoach members regarding public speaking techniques and voice projection

oPast President, Treasurer and Secretary

Computer Skills

Internet Research, Mobile Phone, Microsoft Office Suite

References Available Upon Request



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