Franklin Michael Smith

**** ******** ******

Jacksonville, Fl 32205

904-***-****

ac0y9r@r.postjobfree.com

PROFESSIONAL EXPERIENCE

One Call Care Management

****-*******

Accounts Payable Associate I

Process workmen compensation unpaid claims daily. Extensive research to determine payment/s eligibility for providers. Multiple unpaid claims on a provider’s account must be completed and resolved. Processing providers debit and credit/reverse debit memos when needed. Accepting in-bound provider calls regarding status of unpaid claims, short pays and payment information details to providers. The ability to locate providers account and discuss unpaid claims. Communicate with customers via phone, email or mail while maintaining a professional and polite demeanor.

Processing and submitting unpaid provider claims for payment review to generate payment. Constructing of excel worksheets on each provider consisting of 2 or more unpaid claims. The ability to update the worksheets for the provider’s payment status review at least twice a week.

Researching billing issues such as open and closed PO#s, HPIC codes, available quantity

Landstar Transportation

2013 – 2016

Accounts Receivable/Cash Applications/Accounts Payable Coordinator (B2B)

Process payment batches/cash applications daily

Maintain Customer Accounts and database; set up new customers, reconcile any outstanding A/R issues.

Communicate with customers via phone, email or mail while maintaining a professional and polite demeanor.

Run A/R Aging: Review A/R aging weekly for all customers in attempt to identify delinquency.

Make collection calls as needed and/or directed by management; maintain collections schedule from daily calendar.

90 and 30 days: Communicate with customers and create audit report; charge any outstanding balances and make collections calls/emails as needed. Coordinate all cancellation/rescheduling requests with team.

At 14 Days: Review any outstanding attendees, contact and audit with A/P to make sure attendee list from course on day of class has all attendees paid in full.

Customer Inquiries: Field customer calls identifying credit card charges and supplying invoice copies, statements and any other customer requirements as needed.

Reconcile A/R, deferred revenue and other related balance sheet accounts monthly.

Month end close, including preparation of revenue accruals and journal entry processing.

Document all daily transactions and pertinent processes while maintaining records in on-site storage.

Process and keep record of all unable to post physical transactions by forwarding to the client or returning to the sender as needed.

Daily interaction with Sales team to assist with customer payment delinquency.

Assess new customer creditworthiness and set appropriate credit limits accordingly

Manage and process customer payment methods such as checks, credit cards, ACH, wires, etc.

Verify that transactions comply with financial policies and procedures

Prepare batches of invoices for data entry

Data entry of invoices for payment

Prepare vendor checks for mailing

List all vendor checks in the log book

Prepare manual checks as and when required

Maintain listing of accounts payable

Professional Debt Mediation

2008 – 2013

Senior Account Representative

A professional to educate consumers on their delinquent accounts with the objective of positive and accurate account resolution. Effectively answering questions and concerns from customers via in- bound and out- bound calls. Resolving internal and external customer issues using excellent customer service and decision making skills. Audits – reviewed calls on a monthly basis are done based on company compliance. Updating customer information. Extensive knowledge of FDCPA.

Proficiency: 2016 Microsoft Word/Excel/Power Point/Outlook/Oracle/Quikbooks

Education: Jones College – Bachelor of Science/Business Administration - 2005

Everest University – Masters/Business Administration - 2009

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