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Customer Service Manager

Location:
Cleveland, TN
Posted:
June 20, 2017

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Resume:

**** **** ***** ***** *********, TN ***** 423-***-**** ac0xmr@r.postjobfree.com

Benjamin Barclay Graves II

Experience

January 2017-Current

* *’s Pet care & Boutique

Cleveland, TN

Co-Owner/Operator:

Building, installation, and maintenance of the facility

Implementation of the schedules for feeding, walking, and general care of the clients

Use of both a PayPal debit/credit charge system and a Casio Cash Register

Planning for the future growth of the business including becoming a franchised company

Monitoring of costs and startup payback vs gross and net profits to monitor the health and growth of the business

Note customer feedback for continual improvement of the business

Markup and markdown of retail boutique items for sale

June 2014 - Current

US Lawns of East Chattanooga

Cleveland, TN

Production Manager:

I have rapidly succeeded in a field that I have no formal training in. Beginning as Gardener I attained the level of Crew Lead in a month and a half. Within 4 months I was foreman on some of the largest and nicest accounts of the company. 4 months later I attained my Category 3 Pesticide license allowing me to advance yet again to Spray Technician in which I focused on the health of the plants and turf. In January 2016 I began my current role as Production Manager. Maintaining the schedule, labor budget, vehicle fleet and equipment, and up to 20 crew foremen and gardeners.

Responsible for trucks, trailers, lawnmowers, and other various lawn equipment

Supervision of up to 20 other individuals in an outdoor environment

Responsible for quality of lawn care of up to 90 commercial properties

Various forms of paperwork for business records, labor tracking, and HR.

Manage or perform most mechanical repairs of the company equipment

Maintain inventory on spare parts, maintenance parts, and ordering equipment

Service First certified ( a 25 week customer service training course)

Direct all hiring of employees under my supervision.

Manage Budgets for Labor, maintenance, new equipment, fuel, etc.

Look for potential jobs both maintenance and new installation.

Responsible for safety training.

February 2014- May 2014

Appleridge German Shepherds

Harrison Bay, TN

Development Worker

The use of personal ingenuity is constantly needed to overcome and correct problems

Self motivation as I am mostly unsupervised and am often left alone to complete projects

A constant mentality of completing projects correctly while keeping within a budget

Using machines such as: Chop saw, skill saw, hand saw, jigsaw, dremmel tool, Assorted screw drivers, drill, cement saw, hammer, crow bar, sledge hammer, auger, table saw, hack saw, Pliers of various size and functions, and Clamps

June 2013-July 2013

Storm Copper Components

Decatur, TN

Assistant in the environmental, health, and safety section

Assisting in data entry and creation for the ISO 14001 certification

Factory floor work in the plating department with chemicals and parts

Working in the treatment and waste water lab to keep the chemical output down to a minimum

Read articles to memorize/familiarize all requirements of the ISO 14001 certification

Preformed tasks using Microsoft Excel/Outlook

Updated MSDS books

March, 2011-April 2013

Citizens National Bank

Athens, TN

Statement processor/ phone operator/ greeter

Handled statements of all bank customers and employees. While using a unique computer system

Closed bank at night

Helped maintain all printing appliances for the bank and its employees

Operated the main branch phone

Greeted customers entering the building

Education

August 2010-December 2013

Tennessee Wesleyan College

Athens, TN

Biology

I obtained a Bachelors of Science Degree in Biology at Tennessee Wesleyan College in 3 and years. While at Wesleyan I was an SGA representative for 2 years. I am a founding member of the Tennessee Wesleyan College Bass Anglers club that’s focus was to encourage youth fishing and compete against other schools in Bass Fishing tournaments. I served as both the Vice President and President. I am a member of the local Scholastic Fraternity of Delta Zeta Phi. While in this Fraternity I have held the positions of V.P. of Communications and V.P. of New Member Development. I also participated in the Peer Leader Program at TWC that allowed me to help and lead students new to the school. I have volunteered at multiple places including; Habitat for Humanity, the Humane Society, multiple retirement homes, and a data collection trip in 2011 through TVA to check brown trout populations on an Ocoee River Tributary.

Achievements

Eagle Scout of troop 118 from the Unaka District

Environmental, Health, and Safety Internship with Storm Copper Components

Category 3 Herbicide and Insecticide Handlers License.

Service First Certified

References

Krystal Brakebill: 423-***-****

Production Assistant @ M&M Mars

Mike Aikens: 423-***-****

Co-worker at Storm Copper

Mark Shoop: 423-***-****

Advisor at Tennessee Wesleyan College



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