Ethel Ann Araman Perido

Rigga, Deira, Dubai UAE +971-**-*******, ac0xdi@r.postjobfree.com

Objective:

To deliver my duties and skills to the fullest satisfaction and betterment of the company and deliver properly the standard protocols, procedures and rules for the satisfaction of all customers.

Summary:

Proven leader with a documented success during 10 years of progressive experience. Strong background and experience of working in the food service industry. Track record of maintaining and upholding customer service and food preparation standards as well as to optimize safety and sanitation of all products. An effective communicator and problem-solver who has strong work ethics and staff development expertise.

Training and Seminars:

PIC 3 TSI Quality Service Person in- Charge Training

Food Hygiene Training Award

Hygeia Food Safety Consultant

Certification Number : TSI-QS-PIC-PL307543

Validation: August 3, 2015 – August 2, 2020

FOOD AND BEVERAGES SERVICE NC II

Certificate No. 130***********

Jacobo Z. Gonzales Memorial School of Arts and Trade- TESDA

Brgy. Patero, Binan City, Laguna, Philippines

October 2013- Dec 2013

Special Skills:

Strong interpersonal and communication skills.

Can do attitude and ability to think outside the box.

High attention to detail.

Excellent telephone etiquettes

Knowledge of customer services practices.

Problem Solving & Decision Quality: Able to use rigorous logic and methods to solve problems with effective solutions.

Influencing and Negotiation: Can present ideas and directions that lead others to action.

Possess strong organizational and time management skills.

Professional Experience:

Store Manager

S’wich Branch of Munch Investments

Dubai Marina, Dubai UAE

March 20, 2014- February 11,2017

Taking responsibility for the business performance of the restaurant.

Provide trainings and briefings for the staff to ensure the proper implementation of each task in accordance to the company’s standard procedure.

Demonstrates desired behaviors for staff including driving sales, handling difficult and/or complicated sales, cash management, inventory, and follow-up with customers.

Utilizes company tools to diagnose opportunities and develops action plans to improve performance.

Forecasts business, focusing on productivity to meet sales goals.

Prioritizes, plans, and adjusts schedules as necessary to maximize sales.

Responsible for controlling inventory stock levels and reordering as necessary within budget.

Cashiering and Monitoring LPO, suppliers files, invoicing, petty cash monitoring.

Analyzing and planning restaurant sales levels and profitability.

Organizing marketing activities, such as promotional events and discount schemes.

Preparing reports at the end of the shift/week, including staff control, food control and sales.

Responding to customer complaints.

Maintaining high standards of quality control, hygiene, and health and safety.

Store Manager

The Lounge Café LLC

Galleries Bldg. 2, Jebel Ali Downtown, Dubai UAE

July 2012- June 30, 2013

Over all in- charge of the operations both internal and external aspects of the shop operations, accounts, sales, marketing, staff training and manpower.

Reports directly to the General Manager.

Implement marketing and sales plans of the store.

Direct and supervise all activities of store personnel.

Help the customers with their demands, suggestions and complaints.

Communicate with the administrator concerning the sales, employees and other related matters.

Assist other store personnel to accomplish sales targets.

Distribute day-by-day tasks and orders to employees.

Manage Petty cash reports, LPO’s, Invoices.

Manage the stock inventory and stocks ordering.

Supervisor/Barista/Cashier

Coffee Planet FZ-LLC Bean & Byte Coffee

Dubai Internet City, Dubai, UAE

March 2010- 2012

Effectively manage the restaurant in the absence of the Restaurant Manager

Provide direction to outlet staff, and staff to achieve restaurant goals.

Prepares LPO’s and purchasing documents for suppliers.

Monitor every transactions and tract check invoices, daily cash reports and invoice transactions.

Consistently review operations and staff to identify any problems, concerns, and opportunities for improvement.

Provide coaching and feedback to managers and staff and assess performance on and ongoing basis.

Create a positive guest experience by delivering a high level of service and ensuring all staff engages guests to understand their needs and exceed expectations.

Manage the restaurant to meet or exceed standards in food quality, safety, and cleanliness.

Consistently monitor product and labor costs to remain within goals.

Monitor and maintain the POS System, Inventory and stock management.

Assist in new menu implementation.

Develop and implement creative solutions to areas of improvement.

Assist in conducting staff and daily pre-shift meetings.

Supervisor/Cashier

Bakemart LLC – Coffee Shop Department

Dubai Internet City, Dubai, UAE

October 2005-April 2009

Effectively manage the restaurant in the absence of the Restaurant Manager.

Promotes good relationship between staff and management.

Handles cash transactions and sales reports.

Responsible in ordering and controlling of all stocks.

Prepares the monthly stock inventory and sales report.

Does the standard sales operations and ensures customer satisfactions.

Receives and file invoices and record daily transaction report.

Conducts training for the new staff and give orientation about the company policies.

Provides training for the new employees regarding the flow of operations, product familiarization and company policies.

Ensure store achieves objectives in sales, profitability, customer service, quality, appearance of facility.

Ensure that all food and products are high quality and prepared and served following set standards and sanitation/cleanliness.

Continually strive to develop staff in all areas of FOH Supervisorial and professional development.

Train and develop new recruited employees.

Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.

Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for any and all violations of company policies, rules, and procedures.

Educational Background:

Bachelor of Science in Computer Science

AMA Computer College, Makati City, Philippines

1994-1997

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