Tiffany B. Shaw

ac0x9c@r.postjobfree.com ● 480-***-**** ● 6835 E. Camelback Rd., Scottsdale, AZ 85251

Technology & Financial Professional

Highly organized, detail-oriented, independent, and conscientious self-starter able to strategize and prioritize effectively to coordinate tasks to accomplish multiple projects with timeliness and creativity. Fast-paced and adaptable with over 5 years of professional experience in Fortune 500 companies able to maintain cultural sensitivity, establish rapport with members of diverse groups, and promote team cohesiveness. Corporate experiences have developed a variety of technical and professional skills with a strong focus on business, technology, leadership, and service and product delivery. Successfully demonstrates powerful communication, teamwork, leadership, and technical skills.

Areas of Expertise

Project Management

Microsoft Office Suite

Business Analysis

Financial Planning

Vendor Management

Time Management

Leadership

Team Dynamics

Process Documentation

Communication

Process Improvement

Data Analysis

Presentation Skills

Reporting

Organization

Budgeting

Professional Experience

American Express Inc.

Global financial services corporation with $32+ Billion in annual revenue.

Project Manager, Global Network Infrastructure (April 2016 – Present) Phoenix, AZ

Accountable for saving the Global Infrastructure organization $4 Million of circuit expenses in 2017; contributed to saving $6 Million of circuit expenses in 2016. Managing the decommission projects from start to end by researching MPLS/GWAN circuits, Legacy circuits, Amex-owned hardware, and Carrier-owned hardware to be decommissioned through auditing flat files of carrier circuits and hardware, updating an inventory management database, verifying monthly recurring costs, checking the status of routers and switches via CA Spectrum, validating information against network diagrams, confirming the decommission has completed, and documenting each step.

Managing the year-to-date savings and reporting details to leadership bi-monthly, recorded by the Global Network Decommissions team within Converged Infrastructure to disconnect circuits and hardware globally including routers, switches, OOB lines, and Carrier-provided network rings, tracked by the team SharePoint site, manually updated on a daily basis to be able to cover the cost of the resources on the team and even out the amount spent on new technology

Auditing the financial inventory and invoicing tools such as Tangoe and Veropath to identify financial expenses and ensure billing has ceased in order to track the team’s savings contribution to the overall organization

Providing monthly-updated Accrual reports that showcase Telecom expenses directly tied to the General Ledger for the Tech Finance team in order to provide up-to-date expenses being billed to the organization’s cost centers

Documented and improved the process document for the decommissions team from the beginning of a project by engaging the customer, gathering information for the project agreement document, researching the circuit and carrier information, submitting a network change, notifying teams of a network decommission, and confirming the service and hardware have ceased billing

Created the Internal Audit Process documents for the audit compliance of the Decommission Team’s BAU workflows including disconnecting GWAN bundled services, Legacy circuits, Amex-Owned hardware, Disposal process, and Audit Cost Control

Co-Leading the Phoenix Chapter of the company-wide Millennial Employee Network to provide an avenue for employees with a Millennial mindset to connect through network initiatives to positively impact their outlook on career development, company culture, and their involvement in the community

Service Delivery Engineer, Global Network Infrastructure (August 2013 – April 2016) Phoenix, AZ

Responsible for monitoring over 5,000 network devices in the Global Network Operations Center to support American Express Partners, Merchants, transactions, employees, and customers while providing network availability.

Monitored the health and availability of the network to improve the uptime of network infrastructure by responding to incident management issues via incident tickets, calls, and emails and escalating when necessary to ensure availability

Updated and managed the Disaster Recovery Plan for both of the American Express datacenters in Phoenix, AZ and Greensboro, NC by implementing an innovative use of troubleshooting scripts needed for quarterly planning sessions and bi-annual testing exercises as per audit compliance

Improved network health as part of a hygiene effort by verifying IP Helpers in the configuration of DHCP servers in order to provide accurate documentation to engineers as a project reference guide

Enhanced the network monitoring tool called CA Spectrum by placing unique identifiers for each device as well as adding hyperlinks to each site’s network Visio diagram to decrease troubleshooting time for network engineers and reduce the mean time to repair (MTTR)

Team Co-Lead for an organization-wide initiative called OneTeam to create an open, lively environment geared towards empowering employees to communicate in order to innovate and collaborate by planning quarterly activities to promote an all-inclusive culture

Honeywell Inc.

Multinational conglomerate company that produces a variety of commercial and consumer products, engineering services and aerospace systems for a wide variety of customers, from private consumers to major corporations and governments.

Desktop Service Analyst Intern, Honeywell Information Technology Services (May 2012 – August 2012) Tempe, AZ

Full-time intern for the summer of 2012 as an ASU student between Junior and Senior year while taking summer classes to assist on projects the Information Technology Services department for the Global Infrastructure Operations organization.

Designed a prototype for an executive dashboard which displayed the performance metrics of the Honeywell Information Technology Services (HITS) department including measurements for major incidents and response time

Adapted and tested the data migration portion of the refresh process and recommended several options using Microsoft’s User State Migration Tool (USMT) which automated the process for exchanging new computers for computers with expired leases

Presented regularly to supervisors and upper management through different media such as Genesys, Lync, PowerPoint, and video conferencing

Computer Software Intern, Honeywell International (August 2008 – May 2009) Phoenix, AZ

Part-time intern for a year as a high school Senior after school to work in the Engineering Equality Quality Assurance department through East Valley Institute of Technology (EVIT) to participate in an Information Technology and Engineering Care program for students in high school.

Executed data acquisition and reported detailed Excel pivot tables to management which allowed them to make business decisions while interning for the Engineering Equality Assurance Department through EVIT

Streamlined communication by proactively bridging gaps between multiple disciplines to reduce conflict and ambiguity

Evaluated and implemented an organized file system to increase productivity by reducing time to ascertain valuable data

Led the development of documenting processes to mitigate the risk of tribal knowledge

Education

Arizona State University

Bachelor of Science in Accountancy – W. P. Carey School of Business - Tempe, AZ MAY 2013

Bachelor of Science in Computer Information Systems – W. P. Carey School of Business - Tempe, AZ MAY 2013

Leadership Development

PeopleTek’s Phoenix Leadership Journey I Program (Class #133) FEBRUARY 2017

American Express Leadership Development Program (LDP) DECEMBER 2014

Community Service

Rebuilding Together Valley of the Sun – Served the community that I live in by revitalizing housing for low-income seniors, veterans, and disabled individuals by painting their mobile home in American Express’ Paint-A-Thon

Boots in the House – Volunteered for a local Arizona non-profit organization to create care packages to send to military troops restricted to their base mostly in remote, forward deployed and hostile areas because of safety concerns all around the world

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