Novelette H. Anglin

Windsor Mill, Maryland ***** • ac0x5y@r.postjobfree.com • 410-***-****

Administration Customer Service Human Resources

Skilful and dynamic professional with demonstrated capacity to maintain customer/client satisfaction and contribute to organizational success

Key Qualifications

• Adept at developing and maintaining detailed administrative and procedural processes that reduce redundancy, improve accuracy and efficiency, and achieve organizational objectives.

• Highly focused and results-oriented in supporting complex, deadline-driven operations; identify goals and priorities and resolve issues in initial stages.

• Collaborative communication continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approached, and enhanced profitability.

• Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven nature, with strong time management and prioritization abilities.

Professional Experience

T. Rowe Price – Owings Mills, MD

Participant Service Center Representative, 1/2013 to Present

Maintain exceptional relationships with participants, providing education in regards to individual retirement plants. Effectively handle high call volumes with inquiries about retirement plan offerings. Directly involved with account maintenance, balance information, and the processing of financial transactions.

Selected Contributions:

• Acknowledged for consistently delivering exemplary service to participants.

• Maintain up to date on available products and service to ensure appropriate solutions to participants needs.

• Leverage exceptional problem resolution skills by quickly resolving participant and plan related issues in a timely manner.

Errol West LLC – Baltimore, MD

Administrative Assistant, 2010 to Present

Serve as main point of contact between executives and internal/external clients. Undertake the responsibility of receiving high volume calls, taking messages, scheduling appointments, and routing correspondence. Write orders for specific jobs needed by clients, ensuring accurate information is inputted into computer system. Type contracts for both employers and clients while establishing clear communication and terms between both parties. Process down payments and final payments from clients.

Selected Contributions:

• Do you have any accomplishments from this position?

Office Team – Baltimore, MD

HR Assistant, 7/2012 to 12/2012

Assisted with day to day operations of HR functions and duties, providing clerical and administration support to executives. Processed documentation and prepared reports relating to personnel activities. Ensured all clients were greeted in a friendly and professional nature. Directly involved with various clerical activities and provided power point project assistance when needed.

Selected Contributions:

• Played integral role in the successful delivery of numerous projects in assistance to HR manager.

Airtran Airways – Baltimore, MD

Customer Service Agent, 11/2007 to 7/2012

Held concurrent responsibility for welcoming passengers onto flights, inquiring about seat preferences, and providing information about departure and arrival times. Assisted crew and Captain with the boarding process and paperwork to maximize efficiency and remain on schedule.

Marriott International – Baltimore, MD

Banquet Captain, 2/2001 to 9/2006

Directed the operations for food service banquets and conferences accommodating up to 4000 people, providing fundamental support and leadership to up to 80 staff members. Managed various administrative functions including event flow chart planning, meeting coordination, client contact, and email reports to upper management. Promote high levels of customer service by conducting training and development for staff and delivering synergy across all departments. Oversaw financial functions including the processing of payroll entries.

Educational Background

Doctorate, Grand Canyon University, Phoenix, AZ, GPA 3.91

Master of Business Administration, Grand Canyon University, Phoenix, AZ, GPA 3.86

University of Phoenix, Business Administration, University of Phoenix, Phoenix, AZ, 3.72

Continued…

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