SHARLIS

**** ******** **** # **

Human Resources Curriculum Coordinator adept at managing large-scale training projects while

simultaneously managing administrative support for the corporate training team.

SUMMARY

SKILLS

EXPERIENCE

09/2014 to Current

08/2013 to 09/2014

08/2012 to 03/2013

06/2011 to 07/2012

06/2006 to 06/2011

MONTGOMERY, Louisville, KY 40214 C: 859-***-**** ac0x5k@r.postjobfree.com

MSOffice/Word/Excel/Outlook Performance metrics

/PowerPoint Employee handbook

Excellent interpersonal and development

coaching skills Self-directed nature

Strategic thinker Training and Development

Detail-oriented

Regional Training Coordinator

EKU Louisville, KY

Design training modules that implement strategic business practices and

organizational behavior training concepts.

Plan and lead training programs on staff development.

Conduct "Exploring Cultural Diversity and Prejudice" training for tenure

staff.

Provide professional facilitation and mediation to internal and external

customers.

Family Support Specialist I

Cabinet for Health and Family Services Louisville, KY

Met with clients one-on-one to determine necessary services and make

appropriate recommendations.

Explained available housing, domestic violence, employment, education

and substance abuse treatment resources to clients.

Conducted needs assessments for families with young children.

Collaborated with team members to identify and accomplish agency

objectives.

Medical Claim Processor

Xerox Lexington, KY

Followed-up with insurance companies and individuals to resolve

discrepancies.

Assigned patients to correct diagnosis-related groups.

Maintained complete confidentiality in accordance with organization and

legal requirements.

Medicare Recertification Representative

Pacific Pulmonary Services Lexington, KY

Collected customer feedback and made process changes to exceed

customer satisfaction goals.

Developed effective relationships with all call center departments through

clear communication.

Customer Resolution Specialist/ Team Lead

Affiliate Computer Services, Inc Lexington, KY

Developed, implemented and monitored programs to maximize customer

satisfaction and manage on-site customer service representatives.

Provided detailed monthly departmental reports and updates to senior

management.

Collected, monitored and evaluated customer requirements to achieve

desired delivery time and order fill rates.

EDUCATION AND TRAINING

2007 Bachelor of Science: Social Work

EKU Richmond, KY

Bachelor of Science

ADDITIONAL INFORMATION

Volunteer: Grant Reviewer, Susan G. Komen of Kentucky-April 2016

Delta Sigma Theta Inc., Delta Academy

Certifications: CPR/First Aid/ AED Instructor Level. Expires October 2018

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