FRED NORFUL

**** ********* ******* ****.

Cleveland, Heights, OH 44121

216-***-**** ac0wym@r.postjobfree.com

Objective:

Seeking an IT position that will utilize my extensive experience in the running of multiple large-scale projects, managing departments and designing databases in various IT environments.

Experience:

Roles: executive liaison IT director project manager

contract manager data architect database designer

technical lead logical data modeler

Skills: strategic planning IT consulting systems implementation

vendor contracts P&L accountability department development

full SDLCs formal methodologies work flow analysis

database design warehouse development business intelligence

project delivery physical (DBA) design business development

telephony data management software instruction

business analysis resource budgeting IT audit and assessment

risk management budget management infrastructure development

e-Business networking computer operations

executive liaison archival strategy offshore team management

data integration data optimization secret clearance

Dynamic and positive manager with strong oral, written and interpersonal communications skills

Significant experience in developing work breakdown structures and optimizing timelines

Proven diversified industry knowledge and success in retail, healthcare, hospital systems, engineering, finance, insurance, logistics, telecomm, manufacturing, defense, software development, banking and government

Accomplishments:

Attained four consecutive years of “Exceptional” CPAR ratings for the maintenance of a Foreign Military Sales software system..

Performed verification, audit and consultation on $1.3B and $1.7B DoD ERP implementations; utilized COBIT, CMMI, and PMBOK.

Improved risk exposure for an international metallurgical firm by creating a database and dashboards to collect risk information, track collateral and report to senior management

Managed $5+ million supply chain, software integration & upgrade projects

Increased customer satisfaction by introducing formal project management methodology, increasing customization revenues and stabilizing product sales presentation for a custom software developer

Led software solution project to recapture $14 million in fraudulent telecomm usage charges

Enhanced management decision-making through use of business intelligence solutions

Facilitated mid-cap acquisition by venture capital firms through IT audit and analysis

Built department to install software and manage beta test environment for product customizations across multiple clients for a trucking dispatch software developer

Guided IT department for a mental health agency through a successful Y2K transition

Reduced error reconciliation turnaround time by 40%, generating additional revenue in a $3 million per day telecomm billing system

Professional History:

Principal Consultant (S-Corp, sole proprietor) 1997 to Present

Norful Consulting Group, Cleveland, Ohio

Program Manager,US Air Force (2012 – 2016)

Program Manager of ten-person team for production and application support, including software and operating system upgrades for the Foreign Military Sales (FMS) Case Management Control System (CMCS), Dayton, OH. Four consecutive years of “Exceptional” Contractor Performance Acceptance Reporting (CPAR) ratings.

Senior IV&V Consultant – US Air Force (2010 – 2012)

Specialist on Independent Verification and Validation teams (IV&V) for the Integrated Personnel and Pay Systems ERP implementation utilizing BCL (AF-IPPS, Montgomery, AL (2011-12, 18 months) and for the Expeditionary Combat Support System (ECSS) ERP implementation Dayton, OH (2010-11, 9 months).

Developed collateral for Risk Management (including ERAM), Quality Assurance, Configuration Management, Change Management, Program Mangagement, Project Management, Information Security, Requirements Management, System Design & Architecture, Infrastructure and Data Lifecycle Mission Critical areas

Conducted interviews, analyzed documents and developed SWOT findings for various assessment areas

Utilized CMMI, COBIT, IEEE, Oracle AIM and PMBOK in evaluating best practices and developing recommendations for each assessment area

Conducted a consultation to develop a CMMI-based Quality Management function, delivered to the Senior Program Officer

Quality Control Manager – United States Census, Brecksville, OH (2010, 5 months)

Managed call center for Non-Response Follow-Up ReInterview effort.

Utilized Paper-Based Operational Control System for tracking, verification and investigative functions

Established metrics for local team performance

Managed daily technical, administrative and operational issues

Managed resource budget

Developed technical queries into Oracle repository

Strategic Risk Analyst, Architect – AMG, Amsterdam, Netherlands (2008-9, 10 months)

Developed a pilot system for the strategic risk management effort

Analyzed cross-functional needs through collaboration with corporate Vice President and subsidiary executives

Built pilot system with executive dashboard functionality, utilizing Access 2007 and Excel pivot tables with runtime web-enablement

Utilized COBIT standards in design and implementation

Normalized data capture, full SDLC for risk tracking

Developed architecture for centralized utilization, evaluated BI solutions and conducted vendor selection

Analyzed and designed executive dashboards across platforms, including JDEdwards, Oracle 10, and DB2

Evaluated ETL process

Project Manager - Erie Insurance, Erie, PA (2007, 4 months)

Accomplished two high-profile projects concurrently, each in the 3,000 to 5,000 hour effort range in Oracle/DB2/Websphere environments

Managed a high-NPV value proposition to assess late charge and reinstatement recovery fees, applicable across all product lines and moderated by specific state regulations

Added value realized by facilitating numerous business sessions to define and refine the regulatory and procedural framework for the Recovery Fees effort

Monitored the effort to enhance existing Voice Recognition and Response systems by installing third-party software to improve customer service

Performed contract evaluation, clarification and negotiation, held analysis sessions and developed recommendations with the Customer Service VP and Finance manager

Facilitated product evaluation walk-throughs with Erie Subject Matter Experts (SMEs) and the external vendor implementation manager

Defined scope, established resource costs, allocated resources and developed risk mitigation through issues management review with technical teams, executive sponsors and SMEs

Delivered fully PMI/PMP-compliant reports and procedures within client-defined PMO framework

Director of IT – CorrPro, Medina, OH (2006-7, 7 months)

Operated client company’s outsourced Information Technology department on a daily basis, including administration of experienced staff

Reviewed and approved all IT expenditures and invoices

Directed maintenance of a JDEdwards ERP system concurrent with a growing demand for operations and infrastructure materials and services

Re-negotiated corporate-wide telephony contract with external vendors

Developed corporate-wide paper management system

P&L responsibility, budget management, Service Level Contract (SLA) management, member of Executive IT steering committee, liaison with client CFO

Strategic Consultant – Technisource, Frisco, TX (2006-7, 7 months)

Developed IT assessments for mid-cap firm ownership and for equity investment firms interested in acquisitions

Audited IT functions at target companies

Researched industry comparables for all vectors

Developed deliverables to describe the results of the assay in the areas of governance, operations, budget and staffing

Primary Test Lead - Merrill Corporation, Cleveland, OH (2004, 4 months)

Installed a new internally developed software suite to provide web-enabled access to the breadth of the document management company’s digital-imaging capabilities

Facilitated activities for project team comprised of area manager, a development lead (managing the offshore development component as well), a database/environment lead and primary test lead

Improved test procedures by gaining a thorough understanding of the possible process tracks as well as the particulars of the individual data states

Built the first test bed in use at the client site

Project Manager – Steelcase, Grand Rapids, MI (2003-4, 6 months)

Implemented AR and AP modules in SAP R4 for major furniture manufacturer

Managed integrated team of staff consultants, internal staff and independent contractors

Conducted PMP/PMI-compliant project management activities and provided liaison functions with PMO

Project Manager – KeyBank, Cleveland, OH (2003, 4 months)

Tracked and reported effort upgrade inventory of 30,000 programs in various releases of COBOL to current IBM standard

Facilitated review sessions, technical discussions and test planning, utilizing skills and experience developed as a COBOL programmer and operations manager

Communicated status of PMP/PMI-compliant deliverables to the Project Management Office and the Technical Operations departments

Re-compiled and triaged programs successfully within test/verification efforts

Maintained integrity of project management activities consistent with a RUP/UML implementation and a Websphere integration

Project Manager - University Hospitals, Cleveland, OH (2002, 6 months)

Implemented a purchased third-party solution for electronic funds transfers for four departments (Supply Chain, Payroll, Accounts Receivable and Finance)

Managed a team consisting of departmental managers and technical leads as well as the sales and implementation leads from the vendor (Bottomline) and technical leads (both assigned and ad-hoc) from the development, database management, training and operational areas

Operated as a “hands-on” project manager, aggressively driving the project to completion

Communicated a details-oriented approach along with sensitivity to the political environment (the IT shop was being outsourced in the coming months; most of the affected managers had signed off on the purchase decision with little understanding of the product) while maintaining progress to the implementation date

Installed vendor software (PayBase) at the client, with web interfaces to the underlying Oracle database and external ACH horizons

Utilized application training and installed several configurations in order to present solution sets to the local managers

Lead Data Warehouse Modeler - Qualchoice Health Plan, Cleveland, OH (2001-2, 5 months)

Developed logical and physical star schema for migration of existing financial data to SQL Server / Access data warehouse

Managed a four person team as a lead data modeler

Generated a 200-entity model for conformed facts and dimensions for business analysis applications

Conducted analysis sessions with technical and business SMEs

Developed ETL data cleansing criteria and procedures, as well as standards for client-level J2EE HTML and APIs

Senior Modeler - Sprint PCS Wireless Services, Overland Park, KS (2001, 2 months)

Developed a single product: a high-level Enterprise Logical Data Model

Defined business areas and relationships and developed process models

Built three models from 300 to 500 entities each using ERWin and BPWin which were integrated into the Enterprise model residing in the CASE environment

Developed metadata repository and engineered logical models

Completed Facts and Dimensions with delivered models

Lead Logical Modeler - Westfield Companies, Westfield, OH (2000-1, 8 months)

Developed a 300 entity model for an insurance application Datamart as the Lead Technical Modeler on a six person team

Managed the deployment of a Personal Lines offering developed for a planned state-by-state rollout and integrated into the 1,200 entity enterprise warehouse

Facilitated business analysis and all Erwin, BPWin and ModelMart tasks for logical database modeling

Managed SDLC, metadata and partitioning with mainframe DB2-UDB team

Developed Informatica ETL standards and built a metadata repository

Performed analysis for EAI standards integration, web deployment and web architecture

Executive Support Consultant - Sherwin Williams, Cleveland, Ohio (1999, 5 months)

Assisted Project Office Director in Y2K risk assessment, mitigation, and compliance

Developed PMP compliant project plan for the evaluation and Y2K triage of 3,000 end-user workstations

Developed test criteria and established regression plan

Project Manager - Medical Mutual of Ohio, Cleveland, OH (1998, 12 months)

Managed Antares integration, HIPAA systems, financials, and other acquisition software

Addressed hardware and software upgrades

Conducted White Paper research

Performed web-enabled report for acquisition/conversion

Mentored project management staff, conveying best practices for developing statements of work and project charters

Senior Consultant 2004 to 2006

Accenture, Cleveland, Ohio

Project Manager - Travelers St. Paul Insurance, Hartford, CT (2005-6, 6 months)

Updated Personal Lines portfolio in a DB2/Oracle/MVS environment Developed office-based upgrade solution as part of the Project Management Office

Managed three related business project areas totaling more than 100,000 person-hours of work

Managed two offshore (Mumbai, Bangalore) development teams, providing US liaison

Improvised solutions to address communications problems by initiating basic daily “critical path” checkpoint meetings and formalized daily turnover on each end of the offshore shift with the on-site/USA staff

Recommended and negotiated changes to the over-arching delivery schedule in order to align business needs with environmental/staffing requirements

Developed and reported full metrics on risk mitigation, expended effort, resource allocation, current status, current issues and overall progress to SMEs, development teams, off-shore teams, business analysts and executive management

Quality Assurance Manager - SBC Communications, Cleveland, OH (2005, 2 months)

Managed a 12-member team consisting of nine offshore (Manila) resources and three onshore consultants

Transitioned the team to the offshore client-employed manager during his move stateside synchronizing offshore and domestic activities for a smooth turnover

Performed hands-on testing and facilitated knowledge transfer activities with the team utilizing knowledge specific to the telecomm ABA-format mainframe data environment

Testing Manager - JP Morgan Chase, Lowell, MA (2005, 3 months)

Provided quality assurance services during the acquisition of BankOne

Developed a test bed in the Mercury Test Director repository-driven tool in Oracle/DB2 environments

Led a team of testers developing re-useable cases and provided technical and managerial liaison with the repository development team

Project Manager -National City Bank, Cleveland, OH (2004-5, 6 months)

Provided project management, testing management and quality assurance to convert existing systems and process of Provident Bank and integrate them into National City Bank post-acquisition architecture

Coordinated, planned, tracked and reported activities of over 200 business resources in a conversion/acquisition project

Worked with more than 50 contractors and 150 internal employees

Facilitated the QA and Test coordination for the GL, Universal Balancing, Conversion Balancing, State Tax, Accounting / Reporting, Warehouse Lending Auto Lease, Equipment Lease and Securitization areas as they related to the IT-based acquisition of the new bank

Executed both dry-run and real-time/actual conversions, with on-site problem resolution and communications duties addressed

Developed risk mitigation strategies and procedures to assure post-implementation balancing of bank chart of accounts entities

Managed resources and cost allocation for the assigned scope

Director of Information Systems 1999 to 2000

Northeast Community Mental Health Center, East Cleveland, Ohio

Managed Information Systems and Billing departments’ operations and staff

Provided input as member of executive management

Guided agency through Y2K transition successfully

Executed fund development program

Established quality assurance procedures for testing of new software releases

Moderated IT contracts and relationships with external vendors

Chaired Executive IT Steering Committee

Maintained budget responsibility

Director of Implementation Services 1996 to 1997

TMW Systems, Inc., Beachwood, Ohio

Implemented project management methodologies

Facilitated client relationships

Moderated the relationship between the development and sales departments

Introduced formal PMI/PMP project management methodology that improved customer satisfaction, increased customization revenues, and stabilized product sales presentation

Piloted help desk support system

Built department to install software and manage beta test environment for product customizations across multiple clients

Managed to P&L budget

Developed executive level consensus on policy providing client enhancement assessments, clarifying revenue allocations across departments

Developed procedures to manage full life cycle of client relationship improving internal communications

Computer operations, programming and IT consulting pre-1996

Instructor: project management business software logical data modeling

CASE methodology consultancy skills Computer Science (university-level)

Education:

University of Vermont, MBA Program

University of Vermont, BA Psychology, Mathematics minor

100+ days of work-related coursework in information technology and management

Community:

Tutor, Mathematics in inner-city grade school

Mentor, High School preparation & application process in inner-city grade school

Computer assistance, several local nursing homes

Chairperson, Adult Education committee, local organization

Technical Summary:

Technologies:

Expert-level in MS Project, PowerPoint, Visio, Excel, Word; Access, PS6, Outlook, Comparex

Various business-oriented word processors, utilities, PC/mainframe interfaces, spreadsheets, project software and e-mail systems

Voice Recognition/Response Units (VRU)

Packages/ERP:

Peoplesoft v8.9, MSA, DBS, SAP, Oracle ERP, JDEdwards, Mercury, Quality Center

Databases:

Oracle, SAP, SQL Server (multiple versions), DB2, FOCUS, JD Edwards, Access 2003/2007, dBase, Sybase, FoxPro, SharePoint, Endevor

Data warehouses, relational schema, data marts, ETL

Logical, physical, analysis, performance tuning, security

Methodologies:

Data Flow Diagramming, state/event analysis, process analysis

Relationship modeling, normalization

Schema development, repository management

COBIT, PMP, RUP, SDLC, Kimball, CMMI, PMBOK, IEEE (several standards)

Business Capability Lifecycle

Practice areas:

Risk Management: identification, mitigation planning, metrics development, contingency planning, analysis

Quality Management: standards, processes, metrics, analysis

IV&V: mission critical area evaluation and interviews, best practices evaluation, SWOT analysis, executive-level presentation

CASE tools:

Oracle Designer, Erwin/ModelMart, Silverrun, Synon, Seer HPS, LBMS, IEF

Environments:

Windows (NT, 3x, 95-2007, XP), Lotus Notes, Novell LAN, intranets, SAN, WAN, client server, thin client, Websphere, .NET

IBM Enterprise Z, 390, 43xx, 30xx, 36x, 37x, AS400, Series 1, Systems 34/36/38, z/OS

Oracle 8/9/10, CICS, DB2 DOS, DB2 v8.2 DOS/VSE, VM/CMS, OS/MVS, MVS90C, VAX, VSAM, OS/JCL, DOS/JCL, SPF, ISPF, ETSS, TSO, VMS, ED

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