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Customer Service Manager

Location:
Grand Prairie, TX
Posted:
June 20, 2017

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Resume:

Janann Tarrant 817-***-****

ac0w97@r.postjobfree.com. 3009 Rustlewind Lane

ac0w97@r.postjobfree.com Grand Prairie, TX 75052

Professional with 7 years’ experience in performance management collaborating with my team to review work objectives for successful student achievement. Monitoring performance to make improvements or take corrective action. I am very persuasive, analytical, hardworking, confident, and practical. Looking for a position that utilizes my skills and offers the potential for advancement.

Special Knowledge and Skills

Multi-tasking under pressure/in a fast paced, deadline-driven environment.

Strong written and oral communication skills.

Strong interpersonal skills.

Presentations skills in staff meetings and classroom.

Strategic planning individual student intervention for students at risk.

Professional customer service skills.

Interactive white board technology in the classroom.

Excellent behavior management/teamwork.

Create and manage systems for tracking large amounts of data.

Work independently and collaboratively.

Conflict Resolution skills.

Word, Excel, Power Point, Google Chrome.

Volunteer work: Boy Scouts of America, Kappa Delta Pi, Mission Arlington

Professional Teaching Experience

Arlington Independent School District - Teacher 2010 – Present

Anderson Elementary – First Grade Teacher

oDevelop and implement lesson plans.

oAccommodate individual student learning styles.

oConduct ongoing assessment of student achievement.

oPlan and supervise assignments of teacher aides and volunteers.

oParticipate in staff development activities.

Arlington Head Start – Pre-Kindergarten Teacher

oTeacher collaboration.

oMaintained effective classroom management with positive conscious discipline.

oBuilt a rapport with each student, parent, and teachers.

oLearning Objectives Trainer of Trainers Presentation

oConscious Discipline Certificate

AISD Substitute Teacher 2009 – 2010

Abram Head Start - Long-term Substitute Preschool

Non-Teaching Employment Experience

Professional Home Childcare Provider – Self-Employed 1997 – 2007

Manager

oGrand Prairie Childcare Association Member 2001 – 2007

oBoard Member Treasurer 2004 – 2005

oPresidential Executive Assistant 2003 - 2004

JCT Enterprises, Inc. – Entrepreneur 1998 - 2003

Manager of sprinkler irrigation company

oMarketing

oAccounts payable, accounts receivable

oPayroll

oInventory

oSales

NationsBank – Downtown Dallas 1990 - 1996

Secretary - Credit Training Department

oProvided executive secretarial and administrative support.

oProcessed monthly reports for management review.

Credit Correspondent – Credit Inquiry Department – Customer Loans

oProcessed third party audit confirmations.

oMortgage verification of deposit.

oProviding credit ratings.

Credit Investigator – Auto Dealer Finance Department – Customer Finance

oReviewed auto loan applications.

oProcessed credit reports using TRW – Experian, CBI - Equifax, and TransUnion credit agencies.

oVerified customer employment and income.

Texas Independent Bank – Las Colinas 1988 - 1990

Credit Card Customer Service/Research Analyst

oObtained and organized information for management projects, accounting department, and charge-back department.

oResolved credit card issues with agent banks and their customers: billing disputes, lost/stolen credit cards, delinquencies, and finance charge inquiries.

oTrained new employees and assisted with mail distribution.

Texas Naval Air Station – Dallas 1986 – 1988

Teller for NAS Dallas Federal Credit Union

oCash checks.

oDeposit transactions.

oBalance cash drawer daily.

Education, Honors, and Certifications

Bachelor of Science - Interdisciplinary Studies

Honors Summa Cum Laude 4.0

University of Texas at Arlington – Graduated 2009

oTexas Teacher Generalist EC-4 Certification

oEnglish as a Second Language Supplemental EC-4 Certification

oKappa Delta Pi, Xi Alpha Chapter Honor Society Member

Associates of Arts and Science

Mountain View College – Graduated 1997

High School Diploma – Justin F. Kimball - Graduated - 1986

Professional References:

oDr. Kyle Bunker – Anderson Principal 214-***-**** ac0w97@r.postjobfree.com

oGabrella Ayala – Anderson Teacher 817-***-**** ac0w97@r.postjobfree.com

oMaria Pardo – Anderson Teacher 682-***-**** ac0w97@r.postjobfree.com

oCharity Boston – Anderson Teacher 682-***-**** ac0w97@r.postjobfree.com



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