JOANN DOMINIQUE

*** ******** ** *******, ** ***** ac0w7t@r.postjobfree.com

EXPERIENCE

Aerotek Professional Services Tampa, FL

Aerotek is a global leader in recruiting and staffing.

Call Center Customer Care Agent March 2017 - June 2017

Utilized active listening skills to assist Crius Energy customers with their questions.

Corresponded via email with internal parties.

Assisted in the resolution of billing issues.

Responded to service issues and documented calls correctly in company systems.

Retained customers who were attempting to cancel service.

Paetech Holding Corp. Palm Harbor, FL

Paetech provided local and long-distance voice services, data, and internet services, and software applications to medium and large businesses.

Call Center Customer Service Representative Oct 2007 - Aug 2011

Promptly and methodically responded to customer inquiries using good judgement.

Multi-tasked systems while collecting payments and making account changes.

Maintained expectations regarding call quality and resolution time.

Created repair tickets to dispatch vendors to repair site location.

Created expedites and escalations.

Facilitated information flow between departments to ensure call center objectives.

Spherion Tampa, FL

Spherion is a temporary work agency that provides staffing & recruiting services.

Call Center Customer Service Representative Dec 2002 - May 2003

Verified eligibility and benefits for members of Cigna Health Care and providers.

Set up member services and verified provider information.

Assisted members with choosing providers.

EDUCATION

St. Petersburg College Clearwater, FL Associates Degree in Liberal Arts Dec 2013

SKILLS

Ability to Multi Task - Patience - Clear Communication - Knowledge of the Product

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