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Information Technology Customer Service

Location:
Huntsville, AL
Posted:
June 15, 2017

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Resume:

MICHEAL STANTON

*** *********** ****, **********, ** 35803 H: 256-***-**** C: 256-***-**** ac0vdf@r.postjobfree.com

Summary

Self-motivated Systems Administrator experienced in supporting network infrastructure for multi-user and remote

environments. Adept at communicating with key stakeholders in assessing project needs.

Highlights

Network configuration and support Self-starter

Exceptional troubleshooter Sound judgment

Data visualization New technology and product research

Desktop and laptop expert Customer service specialist

VMWare experience VoIP knowledge

Accomplishments

Spearheaded and led a major network installation and upgrade project.

Instrumental in the implementation of Censis in the North West Wisconsin Region.

Experience

Systems Administrator 08/2016 to Current

Mayo Clinic Eau Claire, WI

Defined application problems by consulting with clients to evaluate procedures and processes. Developed solutions by

preparing and evaluating alternative workflow options. Tested programs to validate results. Performed cost-benefit

analysis on potential system upgrades to support purchase decisions. Assisted in the post-implementation

troubleshooting of new applications and application upgrades.

Implementation of the Censis System in Northwest Wisconsin Region

Surgical Assistant 04/2013 to Current

Huntsville Hospital Huntsville, AL

Huntsville Hospital - Huntsville, Alabama In-depth ability handling surgical instruments; precise hand/eye

coordination; passing instrument to physician, and assembling surgical instrumentation.

Proficient in peripheral vascular angioplasty, orthopedics, neuro, and general surgery.

Assume responsibility for setting up and passing instruments, holding retractors, and assist the surgeon, and

assist with circulating duties as necessary.

Assist in preparing the operating room for procedure, obtaining needed equipment and supplies.

Maintain working knowledge of assembly and function of surgical instrumentation and equipment.

Control the location of contaminated instruments and supplies to prevent the spread of infection by properly

utilizing the case cart system.

Work scheduled hours yet flexible with schedule to meet the needs of the department.

Maintain confidentiality of patient, family, physician and staff concerns.

Managing Partner 06/2009 to Current

Moneywise Shopper Huntsville, AL

Coached and mentored new staff members, including conducting performance reviews.

Analyzed market trends and the competitive landscape to understand opportunities and potential value.

Translated technical specifications into detailed product requirements.

Gathered detailed use cases and requirements through regular on-site visits, virtual meetings and customer

advisory board sessions.

Partnered with the marketing team to translate product features into customer value propositions to be used in

consumer messaging.

Set up staff workstations with PCs, Macs, phones and laptops.

Collaborated with the sales, marketing and support teams to launch products on time and within budget.

Developed and evolved the consumer-facing, multi-channel roadmap for desktop, mobile and mobile web

applications.

Maintained audiovisual equipment, including overhead projectors, laptops and video conferencing equipment.

Surgical Assistant 05/2004 to 07/2009

Huntsville Hospital Huntsville, AL

In-depth ability handling surgical instruments; precise hand/eye coordination; passing instrument to

physician, and assembling surgical instrumentation.

Proficient in peripheral vascular angioplasty, orthopedics, neuro, and general surgery.

Assume responsibility for setting up and passing instruments, holding retractors, and assist the surgeon,

and assist with circulating duties as necessary.

Assist in preparing the operating room for procedure, obtaining needed equipment and supplies.

Maintain working knowledge of assembly and function of surgical instrumentation and equipment.

Control the location of contaminated instruments and supplies to prevent the spread of infection by

properly utilizing the case cart system.

Work scheduled hours yet flexible with schedule to meet the needs of the department. Maintain

confidentiality of patient, family, physician and staff concerns.

Patient Care Tech, Surgical Assistant 04/2002 to 05/2004

Huntsville Hospital Huntsville, Alabama

Developed and maintained quality care systems and standards, including but not limited to, creating and improving

medical protocols/guidelines.Actively participated in unit-based Quality Assurance Program.Sound, ethical and

independent decision-making ability consistent with medical protocols.Disciplined, energetic employee who quickly

establishes rapport with patients and colleagues.Performed all tasks with a patient-centered focus while seeking

opportunities for improvement of processes and treatments.

Education

Certificate of Surgical Technologist 10/2004

Corporate University Huntsville, AL

Bachelor of Science: Management Information Systems Computer Science and Information Technology

Business, Management and Marketing

Current University Alabama Birmingham Birmingham, AL

Management Information Systems Computer Science and Information Technology Business, Management and

Marketing

Skills

budget, Business process improvement, Change management, competitive, Data analysis, features, laptops, Macs,

Market research, market trends, marketing, meetings, messaging, orthopedics, performance reviews, plan development,

sales, Strategic planning, surgeon, surgery, Team player, phones, video conferencing, web applications

References

REFERENCES

References on Request



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