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Manager Customer Service

Location:
New Orleans, LA
Posted:
June 14, 2017

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Resume:

Linda D. Pierce

*** **** ********* ***** ** # ***, New Orleans, LA 70130 Cell: 757-***-**** Email: ac0un7@r.postjobfree.com

Summary / Skills

-Dedicated team player with excellent people skills

-Exceptional computer and communication skills

-Strong sense of professional responsibility

-Adept at providing premium customer service

-Attentive to detail and good multi-tasker as well as good problem solver

Career History

Ariodante Gallery – New Orleans, LA 2011 - Present

Started as a volunteer in 2011 and progressed to sales rep / gallery assistant for Ariodante (Fine Art and Contemporary Crafts gallery)

IBM

2008 - 2009

Executive Manager, Management Development (Manassas, VA)

Manager responsible for the integration of a newly acquired company into the infrastructure of IBM. Responsible for ensuring all management measurements were achieved in 2008 / 2009 timeframe.

IBM

1998 - 2008

Executive Manager, Contracts & Negotiations (Virginia Beach, VA)

Responsible for a team of 25 senior negotiators. My team worked with large IBM customers in the strategic outsourcing arena. We were responsible for the customer negotiations of very large engagements. Responsible for recruiting and hiring for open staff positions which included creating job requisitions as needed and posting and managing internal and external interviews

IBM

1991 - 1998

Manager of Vendor Relations (Gaithersburg, MD)

Responsible for vendor relationships for all subcontractors associated with strategic outsourcing clients. Selected outside vendors through RFP process that were appropriate for use in strategic outsourcing deals. Negotiated contracts with each outside company.

Education

MA in Counseling - NOBTS - New Orleans, LA

BA in Elementary Education (graduated magna cum laude) - Southeastern Louisiana University, Hammond, LA

Community / Volunteer Activities

Touro Infirmary – Volunteer

Mills Row Condos - New Orleans – Board Member



Contact this candidate