Barbara Haines

**** ******* **, *****, ** *****

(C) 321-***-**** (E) ac0udt@r.postjobfree.com

Experience

Professional Aircraft Associates Titusville, FL (8/2014 – 3/2015)

Production Control

Coordinate and communicate with outside departments (from technical, financial, manufacturing and administrative areas) to ensure the ability in meeting customer expectations with regard to production scheduling, material availability and delivery schedule.

Work closely to ensure efficient production flow.

Identify production issues and obtain solutions, such as allocation of resources or changing contractual specifications to improve efficiency.

Plan and manage all phases of production, from the issue of material to shipment, to ensure on-time delivery.

Establish milestones and monitor adherence to master plans and schedules.

Help with diagnostics with the ability to determine root cause and corrective actions.

Set priorities within departments to meet production deadlines.

Identify parts shortages and resolve through SCM and/or identify exchange candidates who meet proper trace requirements for the customer.

Identify manpower shortages and areas where resources can be reallocated to meet production deadlines.

Participate in customer conference calls when required.

TekSource USA, Inc. Cape Canaveral, FL (9/2013 – 4/2014)

Provider Network Administrator

Recruit potential and maintain current clinics for occupational-related medical examination network. Negotiate provider agreements within specified guidelines. Responsible for the day to day administration and operation of Provider Services, processing provider information changes, and educating providers on information necessary to meet clients’ exam requirements. Respond to client and examinee inquiries; research and resolve problems related to network coverage; work with internal sources to ensure customer satisfaction. Assign examinees when necessary. Build/maintain relationships with providers and office staffs; ensure documentation, follow-up, and escalation of any provider/customer service issues.

STOPS Enterprises LLC Titusville, FL (8/2010 – 8/2013)

Provider Relations Specialist

Identification and recruitment of providers across the country. Credentialing and training of new providers. Provider issue resolution as needed. Utilization of leads, manage/track daily tasks, close follow ups, coaching of providers. Set up and management of provider accounts. Perform additional tasks/projects as assigned by management. Communicate potential problems to management.

Auditor

Work diligently to stand in, assist, and promote team work over 7 employees on a special auditing project. Maintain reports for supervisor and Accounts Payable department. Propose and publish metrics to team lead to be incorporated into monthly KPI reports. Ensure best results and accuracy of financial records in line with clientele compliance. Investigate conflicting information and correct data entry errors. Training of new employees on procedures and standards of closing/auditing processes. Communicate professionally with vendors, claimants, clients and co-workers. Highlighting useful information and suggesting conclusions.

Client Relations Specialist

Worked closely with team to coordinate incoming email requests from Workers' Compensation claims adjusters and legal defense attorney's throughout the US for transportation, interpretation and court reporting services. Input data entry to create new client and claimant accounts. Created service requests with provided appointment information, dates and times. Creating close relationships through email and phone contact with clients, claimants and company providers. Requested authorization for services, conducted research and resolved customer concerns. Assisted in training and developing of new team members on team functions.

Advanced America Merritt Island, FL (10/2008 - 07/2009)

Assistant Manager

Responsible for assisting manager with every aspect of the day-to-day operations of the center. Help manage and execute marketing campaigns. Responsible for center operations when manager is absent. Ensure that all transactions are accurate and all policies are followed. Travel locally for marketing, collections and banking functions.

Allstate Insurance Titusville, FL (10/2003 - 10/2006)

Office Manager/440 Insurance Agent

Preparation of quotes, writing policies and set up of new files. Manage office operations and employees. Oversee sales, loss/gain ratios. Collection calls, receiving payments, calculation of deposits, mail distribution.

Education

Brevard Community College, Cocoa, FL, Brevard (1994), Associates of Arts

Concentration in Business Administration