Chicago, IL

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February **** to Present

Insurance Agent

Chicago IL, Sandra D Christmas

Bloomingdale, IL

ac0tyk@r.postjobfree.com - 630-***-****

Accomplishments

I have learned how to exercise good judgment and build on prior experiences to resolve issues. I have outstanding customer service skills with the ability to apply effective verbal and non-verbal, and written communications methods. I have organization skills with the ability to prioritize assignments. I am able to work effectively with people to facilitate the completion of the work that need to be done. I am able to operate standard office equipment. PC literate (MS Office) and have the ability to learn new software products and database system required. I am also a license health and life insurance agent. Skills Used: verbal, and written communication methods. Faxes, phones, problem-solving. PC; Microsoft office skills. License Producer for health and life Insurance. WORK EXPERIENCE

Insurance Agent

Symmetry Mortgage Insurance

February 2017 to present

Outside Sales making call to lead customers.

Setting up appointments for mortgage insurance,

life insurance, cancer riders and other products of Symmetry. Personal Assistant

Oak Park, IL

January 2015 to December 2016

Responsibilities

Took care of all aspect of the home. Made appointments, paid bills, made reservation hotels, airlines and car rental. Organize for parties made dinner arrangements. Ran errands, grocery shop, cook meals. I also took kids to after school activity. Made sure cleaning was done with cleaning crew. Plan for family vacation for family as well. Senior Customer Service Representative

American Academy of Dermatology

Schaumburg, IL

Senior Customer Service Representative

March 2005 to October 2014

Responsibilities

Response to and resolve inquiries and requests from members as well as other customers via phone, fax, e-mail, and Internet, chat. I research information for members. Preparing and sending appropriate correspondence. Record and provide member feedback to the Call Center Manager via contact log. Process orders, payments and dues. Cross-sell, up sell, product realtor. Notifying members and non-members of out outstanding balance doing collection call. Responsible for Continuing Medical Education (CME) attendance records.

Accomplishments

I have learned how to exercise good judgment and build on prior experiences to resolve issues. I have outstanding customer service skills with the ability to apply effective verbal and non-verbal, and written communications methods. I know how to possess my organization skills with the ability to prioritize assignments. I am able to work effectively with varied people to facilitate the completion of the work. I've also learn how to multitask when doing several projects.

Skills Used

I am able to operate standard office equipment. PC literate (MS Office) and have the ability to learn new software products and database system required. I demonstrated on the job service solutions skills, strong problem solving ability, troubleshooting skills and Conflict resolution proficiency.

Optima Educational Solutions

Arlington Heights, IL

Customer Service Representative

April 2000 to March 2005

Responsibilities

Register medical clinicians for medical seminars across the United States. Process payments, via e-mail, fax, phones and Internet. Responsible for attending seminars for on site registration. Responsible for making sure clinicians got CME Certificate within twenty-four hours of conference. Responsible for inbox inquires via Internet and updating records with vital information. Accomplishments

My accomplishments were having the ability to use standard procedures and processes to make decisions. Being able to work effectively with varied people to facilitate the completion of work. Meeting required expectations of all categories of essential duties and responsibilities

Pampered Chef Addison

Addison, IL

Customer Service Representative

March 1997 to December 1999

Responsibilities

Worked in call center taking over one hundred calls a day. Responsible for data entry of orders from consultants; process order payments; transfer orders to warehouse. Learned all kitchen products, handle complaints and exercise good judgment and basic reasoning skills to solve problems. Helping new consultants getting started with their business by resolving major issues with their clients, by problem-solving and reasoning skills. I provided services ensuring quality and efficiency doing contact with all customers.