Fred Brooks

***** ****** **.

Jacksonville, Florida 32219

Email: ac0td0@r.postjobfree.com

904-***-****

Summary of Qualifications:

Innovative professional with 25 years of progressive experience within the Sales, Technical and Manufacturing industries. I have the skills to drive business growth, capitalize on new revenue potential, and manage all aspects of daily business operations.

Quick study with an ability to easily grasp new ideas, concepts, methods and technologies while putting them into application. Dedicated, innovative and self-motivated team player/builder.

Exceptional leadership, organizational, oral/written communication, interpersonal, analytical, and problem resolution skills. Thrive in both independent and collaborative work environments.

https://www.linkedin.com/in/fred-brooks-01786ab1?trk=nav_responsive_tab_profile

Education

Associate in Arts degree from Florida State College of Jacksonville.

Certifications:

Microsoft Technology Associate: Networking Fundamentals 2016

Microsoft Technology Associate: Software Development Fundamentals 2016

Microsoft Technology Associate: Windows® Server Administration Fundamentals 2016

NT 4 Microsoft Certified Engineer (was certified in 2001-2002: have not renewed)

Florida Insurance License 0215 #W267157 - LIFE INCL VAR ANNUITY & HEALTH. (2015)

Engelwood High School class of 87’

Professional Experience:

2015 – 2016 BlueCross and BlueShield of Florida: Contract: Constantly providing excellent customer service. Attending appointments with prospects and clients to deliver sales presentations and provide client services. Interviewing prospective clients to obtain data about their healthcare needs while customizing insurance programs to suit individual clients and drive sales. Delivering and explaining policies to analyze insurance programs and suggest additions or changes. Leader in sales and application generated.

2014-2015 Convergys (Apple Care Support Team): Performed in depth troubleshooting for technical issues involving the Mac OS and iOS operating systems on various apple products including Mac, iPhone, iPod, iPad, Apple TV, Apple ID, iCloud, and iTunes issues and Apple displays. Had extensive training on Mac OS X, iOS 8, 7, and 6 including network integration and support for Windows OS 8, 7, and XP and Microsoft Office for Mac 2013, and 2011, which included Excel, PowerPoint and Word. Using the ILog ticketing system, inbound calls were met world class customer service measured by direct customer feedback while exceeding the metrics-based quality statistics standards for Apple. Identified hardware repair needs and preformed issue resolutions. Remotely accessed and resolved end users technical and account security issues while providing thorough instruction to customers to educate and resolve minor issues. Maintained well documented case records for all customer contact and resolutions and also data capture to submit to engineers for evolving technical issues.

2000 - 2013 F.P.B. Sales: Master distributor for Met-tile Inc. (a metal roofing manufacturer) for the Southeastern U.S. with Florida, Georgia, South Carolina and North Carolina as territory. Called on Residential customers, builders, architects, building supply houses, and lumberyards.

1999 – 2000: CSX: Contract: Help desk support technician: Worked in the CSX Technology Call Center as a support tech. Took calls from CSX employees that were having IT problems and gave them support from a solutions database that spanned all types of PC and Mainframe Client software including Windows, Linux and Apple OS. Supported MS office software such as Excel, PowerPoint and Word and also native CSX applications. Also supported EDI document software dedicated to the ANSI X12 standard.

1997- 1999 UF Health Shands: Contract: Tier 1 Desktop Support Technician. Worked for UF Health Shands Hospital as a desktop support technician. Troubleshoot, diagnose, and resolve Pc client hardware and software issues called in from nursing stations and other client desktops throughout the hospital. Helped in the deployment of new computers and software in a hospital wide rollout.

1994– 1997: Security Travel: Telemarketing Manager. Managed a staff of 12-20 telemarketers, selling Bahama vacations in a one call close environment.

1991 – 1994: South Eastern Metals: Account Rep with the whole of Florida as territory. Called on builders, architects, building supply houses, and lumberyards.

1988 - 1991: US ARMY: Gulf War Veteran

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