VINOD NANDA

Mobile: 009**-**-*******; E-Mail: ac0snn@r.postjobfree.com

Current Address: Apartment No. 603, InterCon Building, Al Barsha 1, P.O. Box 127640, Dubai, UAE

Management Professional:

Operations Management / Project Manager / Quality Control & Assurance / Client Relationship Management

PROFESSIONAL SNAPSHOT

With 15.9 years of cross cultural experience in the areas of Business Operations & Processes, Quality Control & Assurance and Client Servicing.

Proficient at managing teams for running successful process operations & experience of developing procedures, service standards for business excellence.

Deft in organizing, interpreting and communicating market information to facilitate the decision making process of the top management.

Adept in handling sales coordination, operations, client servicing and team management activities.

Skilled in effectively managing documents for streamlining systems to facilitate achievement of organizational objectives and ensure profitability of operations.

Experience of conceptualizing & implementing various quality improvement projects and conducting audits for continual improvements in the services.

Possess excellent interpersonal, communication, organizational, data analytical skills with proven abilities in team management, customer relationship management and planning.

ACADEMIC CREDENTIALS

PGDBA (Operations Management) from Symbiosis Centre of Distance Learning.

M.S. (TQM) from Sikkim Manipal University in 2006.

B. Tech (Production Engineering) from Guru Nanak Dev Engineering College, Ludhiana in 2001.

Six Sigma Master Black Belt (Provisional) from Adaap, Bangalore, India, Jan – Feb 2016

AREAS OF EXPERTISE

Operations/Project Management

Monitoring overall functioning of processes, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level (Internal & External).

Handling all activities pertaining to issuing various policies of the organization.

Creating & implementing workflows to facilitate structured support in all areas and issues.

Overseeing process improvement initiatives through system changes, process re alignment / redefining and efficiency management.

MIS Reporting / Research

Creating MIS report and presenting it to the concerned department.

Monitoring the implementation of MIS processes and evaluating their effectiveness.

Formulating company performance reports and analyzing them as per company prospect.

Market research, competitor analysis & special management reports.

Designing reporting formats to provide accurate information in a clear and concise manner.

Surveying the history of current reporting used to analyze for time utilization, consistency and accuracy.

Executing day-to-day analysis of MIS Reports.

Client Relationship Management

Prompt resolution of escalated client concerns and disputes as per service quality standards.

Ensuring minimum turnaround time for resolving customer complaints & maintaining customer satisfaction levels.

Identifying causes for dissatisfaction among customers & taking steps to overcome the same.

Interacting with clients, understanding and analyzing customer requirements, thereby aligning the process to achieve SLAs.

Team Management

Mentoring / motivating the team members and implementing systems to enhance operational efficiency.

Identifying and implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.

Planning targets, monitoring numbers and achievement of overall targets on a daily, weekly & monthly basis in adherence to the pre-set standards.

Creating and sustaining an environment that fosters development opportunities and motivating the employees for enhancing the existing performance levels.

CAREER HIGHLIGHTS

Accumulator Power Systems FZE, Hamriyah Free Zone, Sharjah since Nov 2011

Operations Manager

Key Deliverable:

Translating company level objectives into departmental objectives in line with Balance Business Scorecard

Directing management review meetings and monitoring of KPI’s.

Complete P&L responsibility and Business development and customer retention.

Joint Ventures with the Channel partners like Carrefour, LuLu, Choithrams and Al Adil for selling the FMGC products.

Dealer management & overall operations of the company, Client management and negotiations for the quantity & prices

Material planning, order processing and follow up with India operations, Material receipt & Issue management and stock monitoring.

Budgeting for expenses and receivables, Petty cash management, Visa processing and any other legal matters.

Driver & staff movement and day to day operations.

Quality analysis including after sale service and analysis of warranty claim data and corrective action & procedures.

Accomplishments:

Year on Year improvement in business sales 23%, 28% & 34% of year ending 2012, 2013, & 2015.

Dealer appointment ration increase 40%, 35%, 30%.

40% reduction in Quality rejections and rework.

23% faster order processing and delivery.

100% on time visa, registration and other regulation renewals.

Just & Fair Consultants, Dubai Feb 2010 to Oct 2011

Business Consultant / Consultant Engineer: effective and efficient assignment planning, execution and delivery keeping in view Just & Fair Consultants standards. The following were the key deliverables of the assignment.

Key Deliverable:

Translating company level objectives into departmental objectives in line with Balance Business Scorecard

Organizing & directing management review meetings and monitoring of KPI’s.

Management consultancy including quality management systems developments and implementation.

Feasibility Study & Reports for various industries, Fixed asset Valuations

Business Valuations & reports as per client requirement

Business Plans & Working Capital proposal and liaison with bankers to provide working capital

Consultancy reports for various industries as per the requirements.

Accomplishments:

Carried out feasibility Studies for Djibouti Airport & Airport Free Zone, a mega project of Government of Djibouti, Africa;

Arranged finances for more than a dozen of well-known groups of UAE for their multimillion projects;

Performed the valuation of a well-known chain of stores in GCC region;

Conducted Market Studies for medical group, chain of super stores in UAE, new product of Nepali manufacturer in Qatar and UAE.

Documented the Business Plan and Financial Model for setting up a Multispecialty Hospital in Abu Dhabi; and

Worked as a part of Team involved in equity raising and sale of various entities. My area of work includes assistance in documentation of Information Memorandum, evaluating the transaction rationale and facilitating the negotiation process between buyers and sellers.

Pyamod Middle East Real Estate Brokerage, Dubai Sep’07 to Feb 2010

Manager (Administration & Operations)

Key Deliverable:

Translating company level objectives into departmental objectives in line with Balance Business Scorecard

Organizing & directing management review meetings and monitoring of KPI’s.

Coordinating with BV inspection agency for inspection of engineering goods to West Africa from trading venture

Interfacing with all departments and to provide administrational & operational support

Research & Feasibility Studies for new projects for CEO.

MIS report generation and reporting to top management, various feasibility & project studies.

Screening of Recruiters for new openings in company and basis HR functions.

Accomplishments:

Holds the distinction of developing Balance Business Scorecard for the Group companies in coordination with MD.

Successfully developed complete organizational hierarchy levels and establish company level objectives.

Slashed payroll/benefits administration costs 30% by negotiated pricing and fees, while ensuring the continuation and enhancements of services.

Provided Executive Assistant Support to CEO including Presentations, Feasibility Studies for New Projects, attending Meetings, providing supporting hand to departmental heads for smooth coordination and running of various group companies.

Provided extensive searches & resources for various products and procedures and practices for mining industry (Gold & Diamond).

Functioned as Project Lead for:

Registering more than 1300 units of End Users with OQOOD system

Completing ESCROW Account requirement for all Projects

Improvements in MIS

Provided support and coordinated administrational and operational activities to the Group Companies

Data analysis for better decision making and effective control

Action Batteries Pvt. Ltd., Jalandhar Mar’04-Aug’07

Growth Path:

Manager Quality Assurance

Manager Client Relationship

Key Deliverable:

Handling entire gamut of tasks pertaining to Institutional Sales Business, Dealer Management, Customer Complaints, Marketing & Sales and General Administration.

Undertaking total restructuring of Human Resources, based on the capabilities & developing strong teams to achieve tough targets in both departments.

Main conduit for the delivery of departmental goals and KPI’s.

Management review meetings and reporting of company performance.

Accomplishments:

Dexterously filled and competed more than 140 tenders during a year 2005-2006.

Effectively development & improvement MIS.

Successfully implemented Quality Management System.

Functioned as :

Team Leader for ERP design & Implementation.

Team Leader for TS16949:2002 Certification and ISO 14001:2004.

Management Representative and Quality Circle Team Head & CI committee.

Registered 54% reductions in cost of Quality.

Dexterously improved MIS.

Pivotal in undertaking data analysis for better management decisions and effective control.

Marketers, Jalandhar Sep’01–Mar’04

Asst. Works Manager (QC)

Key Deliverable:

Looking after all the activities pertaining to production, Quality Control and vendor development and Quality management system.

Responsible for Incoming, In-process, final and export inspections.

Continual improvement projects and data analysis for better policy formulation.

Accomplishments:

Successfully developed vendor rating & vendor evaluation systems.

Took the initiative & initiated:

System implementation and analysis.

Use of computers for company’s data processing and analysis.

Demonstrated skills in enhancing production by 40 % and remarkable reductions in rejections.

Dexterously conducted a study on machine capacity and capability.

Accredited as Management Representative to represent the company’s management in ISO 9001 activities and monitor Company objectives achievements. I

Improvements in management reporting and better man management for effective control

IT PROJECTS

RihlaPrime FZ-LLC Dubai (TravelerVIP.com) Dec’12–Mar’14

Module Lead

Key Deliverables:

Translating company level objectives into departmental objectives in line with Balance Business Scorecard

Organizing & directing management review meetings and monitoring of KPI’s.

Good knowledge and Experience in operating various Ecommerce System, MIS systems CMS and Recruitment systems.

Training Ecommerce / CMS / MIS systems for various grades of people.

Ecommerce experience includes Catalog/Inventory management, sales/order report generation, and customer information management.

Creations of Newsletter for marketing campaigns using HTML & Magento CMS.

Extensive Interaction with Sales team for Inventory information, Customer Care team for customer information, marketing team for promotional contents.

Budgeting for expenses and receivables

Petty cash management & records

Payments follow up and after sale service.

Coordination with relevant authorities for Trade License renewal, Visa processing and any other legal matters.

Al Faraz Heavy Machines Limited, RAK, UAE (Part Time) since Nov 2011

Director

Key Deliverable:

Account Management and cash Management

Order placing and follow up with India operations

Material Handling and re-export to West Africa.

Represent the company in Business meetings in the Region.

Coordination with relevant authorities for Trade License renewal, Visa processing and any other legal matters.

COMPUTER FORTE’

Well versed with DOS, Windows, MS Office, AUTO-CAD 2004, Flash, Flame, C & Internet Application, FTP server documents Uploading, HTML, Magento Backend

PROFESSIONAL ENHANCEMENT SCHEDULES

Certifications

Six Sigma Master Black Belt (Provisional) – Jan 2016. (Six Sigma techniques, DFSS, Value Stream mapping, TQM, 5S, Lean Manufacturing and Data analysis).

Lead Auditor QMS: ISO 9001:2008 from SGS (Provisional) – March 2013.

IELTS – Score Band 6.5

Three days Certificate course on Plastic Technology from C.I.P.E.T, Amritsar.

Certificate course on ISO 9000 documentation and implementation from Dalsons Management Consultants Jalandhar.

Certified Internal Auditor for TS16949:2002 and ISO 9001.

Six Month Industrial Training in Rail Coach Factory, Kapurthala.

One Month Personality Development Program at BBSB Engineering Collage Fatehgarh Sahib.

PERSONAL DOSSIER

Date of Birth 30th November 1979

Permanent Address H. No 13/399, Abadi Guru Nagar, MC Ward no. 59, Verka, Amritsar, Punjab, India -143501

Nationality Indian

Marital Status Married

No. of Dependents 2

Languages English, Hindi & Punjabi, Urdu, Arabic (Basic)

Passport R2341918 Valid Till 01 May 2027

Driving License UAE Driving License (Light) valid till 2019

Visa Residence Visa provided by the company

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