P R O F E S S I O N A L B A C K G R O U N D

C O N T A C T

E X P E R T I S E A C A D E M I C B A C K G R O U N D E D U C A T I O N

University of Southern Queensland, Australia (2013 – 2015) Master of Business Administration (MBA), Business Administration and Management specializing in Strategic Marketing

Attained 8 Distinctions (A) out of 12 subjects, with a GPA of 5.58. The USQ MBA is ranked within Australia’s top five MBA programs: https://www.usq.edu.au/news-events/news/2015/09/mba-top-five-boss I N S I DE ACCOUNT MANAGE R – J UN I P E R N E TWORK S ANZ Teledirect Commerce / June 2013 – Present

Achieved 101% of 2014 target and 164% of 2015 target.

Maintained a 73% win ratio over all managed business opportunities.

Generated $4.2 million of new pipeline in 2015, with a 51% improvement from 2014.

Awarded Best Collaborator between Inside Sales and Field Sales of 2014.

Awarded Best Demand Generator of 2015.

Awarded Best Strategic New Logos of Q4 2016.

Awarded Chief Influencer, World Wide Best Social Seller of Q1 2017.

Presenter of Best Win of APAC, Q1 2017 to the Global Inside Sales team.

Trained as Reserve Team Leader and provide New Hire Sales Coaching to share best practices amongst the team.

Travelled to Sydney, Auckland and Wellington to meet regional leaders, business partners and customers to grow Juniper’s business. Responsibilities:

Continuously hunt for new business across New South Wales and New Zealand.

Utilize Consultative Selling and Solution Sales to identify business drivers and challenges, and connect these to specific value propositions we offer.

Perform regular research on customer backgrounds and their businesses before engaging with the right solutions.

Share insights on the value of our products, and how these translate into significant long-term benefits.

Discuss business proposals with C-Level Executives, Snr Managers, IT Engineers and Procurement Teams on a daily-basis.

CXO L E V E L SOL UT I ON

S E L L I NG

S T RAT EG I C ACCOUNT

MANAGEME NT

T E RR I TOR Y WI DE BU S I N E S S

DE V E LOPME NT

CHANN E L AND P A RT N E R

MANAGEME NT

ACUT E I NDU S T R Y

AWA R E N E S S

COMP E T I T I V E ANA L Y S I S

ORGAN I Z AT I ON -WI DE

R E L AT I ON SH I P BU I L D I NG

GCE A - L E V E L I N L AW

University of Cambridge

2008 - 2009

MA S T E R O F BU S I N E S S

ADM I N I S T RAT I ON

University of Southern

Queensland

2013 - 2015

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J . P A R T H I B E N J A G A N M O N G A N

S A L E S S P E C I A L I S T

C O N T A C T

E X P E R T I S E

L A N G U A G E

P R O F I C I E N C Y

Procurement Teams on a daily-basis.

Develop a holistic and critical understanding of customer-industries such as education, government, financial institutions, retail, manufacturing, construction etc.

Work alongside various business partners and resellers (such as IBM, Optus, Telstra, Dimension Data) to close new business.

Design and execute joint-campaigns with business partners on a quarterly basis.

Juggle between customer/reseller/distributor relationships and manage lead distribution between all channels.

Closely monitor all sales opportunities which can range from 1 month to 1 year, and sizes from USD$10,000 to USD$3 million.

Participate in weekly Territory Reviews to scrutinize past performance and forecast future wins.

S A L E S AND CU S TOME R S E R V I CE E X E CUT I V E - AU S T RA L I A MYOB Asia / March 2012 – April 2013

Achieve pre-set sales targets and assist team in accomplishing monthly team targets through individual contributions.

Provide excellent customer service to both existing and new customers. WR I TT E N :

English and Malay

S POK E N :

English, Malay and Tamil

J . P A R T H I B E N J A G A N M O N G A N

S A L E S S P E C I A L I S T

BU L K R EG I S T RAT I ON MANAGE R – U.S.A

Prometric Testing / Oct 2009 – July 2011

Began tenure as a Customer Service Representative and promoted to Manager through recognition of good work.

As a Bulk Registration Manager, registration requests ranged from 1 to 200 candidates per request.

Identified and resolved operational issues to eliminate negative business impact. T E CHN I CA L S U P PORT E X E CUT I V E – NOK I A AU S T RA L I A SCICOM (MSC) Berhad / Oct 2008 – Oct 2009

Attend to customers from South East Asia according to strict call structures.

Produce astounding customer service experiences that upholds Nokia’s high reputation.

Actively participate in sales-generation to increase the popularity of our products. T E CHN I CA L S U P PORT A S S OC I AT E – HEWL E TT P AC KA RD U . S . A TELETECH® TT Interaction Management / May 2008 – Aug 2008

Act independently to resolve complex technical support calls.

Partner with Technical Support Specialists to improve customer experiences as required. COR PORAT E P R E S E NTAT I ON

S K I L L S

GLOBA L C L I E NT

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H I GH I MP ACT

N EGOT I AT I ON

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COL L A BORAT I V E AND

TACT FU L

D I G I TA L E VANGE L I S T

I N F E CT I OU S POS I T I V I T Y

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