Elizabeth Dickson, B.A., CELTA
Tel: 204-***-****
Email: ac0sa8@r.postjobfree.com
Post-Secondary Education
CELTA Certified English Teaching for Adults Certificate September 2016
• Obtained certification at the International House School in Lisbon, Portugal Bachelor of Arts (four-year degree): Major in Psychology Sept 2006- Apr 2012
• Graduated with a 3.8 GPA from St. Mary’s University in Halifax, Nova Scotia Professional Experience
Private English Language Tutor: Freelance Feb 2017 - Present
• Conduct one-to-one and group lessons to teach English to Alternative Language students
• Identify and assess the skill set through individualized language tests
• Develop custom curriculums, comprehensive lesson plans, homework and assignments to increase English proficiency in clientele
• Encourage students to communicate with each other using the structure and vocabulary they learn in class
Access English Centre (AEC) Facilitator: Immigrant Centre Manitoba Feb 2017- Present
• Volunteer as an English teacher for newcomers
• Facilitate lessons for learners of all levels and cultural backgrounds
• Provide training and ongoing support for individuals who want to improve their English listening and speaking skills
Group Facilitator: Manitoba Mood Disorders Association April 2015- Present
• Volunteer as a facilitator of peer support meetings for individuals with mood disorders
• Provide clients a forum for learning about mood disorders, gathering resources, and socializing with other people in similar situations who share common experiences
• Review the agenda, objectives, and ground rules for the meeting to ensure everyone is in agreement and provide feedback and support when necessary
Social Media and Content Creator: Canadian Mental Health Association Oct 2015- May 2016
• Volunteered as a communication and researching specialist for social media content specifically relating to the CHMA Manitoba and Winnipeg’s Facebook and Twitter accounts
• Monitored and managed comments, interactions and responded to inquiries when applicable
• Encouraged engagement, communication, sharing and posting on various platforms Marketing & Advertising Intern: Old St. Vital BIZ Nov 2015- Mar 2016
• Managed the Digital Reader board by promoting the advertisements of local businesses
• Acted as a liaison between the local business owners and created schedules for advertisements
• Managed social media by actively updating, re-tweeting, re-sharing and connecting local business to the community by posting daily advertisements on Facebook and Twitter
• Provided information to promote awareness, engagement, and interaction between businesses and community members
• Conducted interviews with local business owners and profiled content on the “The Bizfeed” webpage and social media
Sales and Services Representative: Royal Bank of Canada Sept 2014 - Nov 2015 Elizabeth Dickson, B.A., CELTA
Tel: 204-***-****
Email: ac0sa8@r.postjobfree.com
• Completed nine weeks of personal banking support training
• Assisted more than 100 clients per day with their immediate financial needs
• Addressed each concern in a timely and polite manner and consistently diffused customer dissatisfaction through strategic conflict resolution skills
• Booked appointments for customers with the appropriate advisor and informed clients of the necessary documentation needed for their respective meetings
• Presented tailored RBC products and promotions to customers
• Exceeded specified sales goals and developed an expertise in investments, loans, mortgages and mobile banking
Teaching Assistant: University of Winnipeg Sept 2012- Apr 2014
• Provided administrative support to a Professor for a variety of Sociology classes
• Completing data entry, filing, and graded students assignments and tests
• Worked independently and took initiative to support the Sociology department