Result-driven Human Resource professional with over 6 years of hands-on management experience and proven track record of success with administering strategic HR policies to better the position of the business; particularly in fast-paced, transforming environments. MSc Degree holder in Human Resource Management who has worked across various sectors internationally. Applied a top-down approach, while aligning HR processes to drive organizational growth and successfully restructured an international mining company, resulting in increased productivity and profitability within 6 months. Proven record of success in multiple HR disciplines including: recruitment, employee relations, training curriculum design and administration, HR policy design and implementation, onboarding, performance management, dispute resolution, benefits administration, organizational development &restructuring, talent management& acquisition, succession planning, change management, employee development. Proficiency in matching candidate profiles and full cycle recruiting in high- volume environments demonstrated as an Associate HR Director of a high-volume staffing agency. Proven success with negotiating service sector contracts, resulting in savings of over 50%

OBJECTIVE

To obtain a Human Resource role with a progressive institution that fully utilizes my diverse experience, skills, and strengths to aide in the success of the organization.

EDUCATION

MSC GLOBAL HUMAN RESOURCE MANAGMENT 2014 UNIVERSITY OF LIVERPOOL ENGLAND

BSC COMPUTER ENGINEERING TECHNOLOGY 2004 UNIVERSITY OF HOUSTON HOUSTON, USA

HIGH SCHOOL DIPLOMA 1998 ALIEF HASTINGS HIGH SCHOOL HOUSTON, USA

EXPERIENCE

HUMAN RESOURCE DIRECTOR MOELINK COMPANY LTD 2014-2017 LAGOS, NIGERIA

Assumed management of a sand mining company and successfully restarted operations after a period of turbulence and a hostile takeover

Responsible for planning and implementing overall business strategy to revive and drive the company back to profitability

Restructured business to include new HR strategy to support long-term business goals. Included infusion of new: talent, organizational design, equipment, policies, and procedures

Executed robust change management practices to influence staff and drive the company in the new direction

First point of contact for all HR related issues including but not limited to: (employee relations, talent management, policy design and implementation, payroll, budgets, benefits, loss prevention, community engagement/company culture, rewards and compensation, performance management, employee development, federal/state government agency matters, compliance, recruitment, staffing.)

Updated pay scale and modified salaries based on market rates, with increases of 10-20%; resulted in boost of employee morale and over 50% increase in performance and productivity

Created and managed budgets for operational expenses, payroll, community relations, and tariffs; ensuring company maintained positive financial position

Collaborated with Sterling Bank to create a more effective payroll processing system delivering on-time salary payments

Created an online personnel file system providing easy access for both internal and external inspection

In line with the new strategy, improved the company culture through hands-on staff engagement, role reversals, team building exercises, new bonus structures, new staff ID cards and uniforms (branding), incentives (production competitions, monetary rewards) and career progression opportunities

Implemented an electronic attendance reporting and tracking system that aided in identifying and rewarding value-adding employees

Created a cloud-based sales and expense reporting system which reduced overhead, theft and shrinkage

Negotiated contract with a new healthcare provider (Hygeia HMO), saving over 20% on healthcare costs

Negotiated lower tariffs with government regulatory bodies (NATIONAL INLAND WATERWAYS AUTHORITY, LAGOS STATE GOVT, FEDERAL MINISTRY OF MINES), and lower service fees with existing service providers (NIGERIAN NAVY, STERLING BANK, etc.), realizing savings of over 50%

Oversaw a capex program for new build and purchase of new mining equipment

Through vigorous management and implementation of dynamic HR strategies, successfully returned the business back to profitability and increased business cash position by over 100% in 6 months, improved employee performance and efficiency, created a new company culture, decreased shrinkage and theft, realized savings for the company

HUMAN RESOURCE GENERALIST STROKE ASSOCIATION 2013-2014 LONDON, ENGLAND

Administered front-line support to the Human Resource department of non-profit organization

Processed payroll, leave requests, childcare vouchers, etc.

Managed employee database ensuring documentation was up-to-date with all new hire information

Negotiated contract and successfully transitioned organization to new childcare voucher provider, providing savings to the organization

Thoroughly managed new recruitment campaigns from job posting to interview, selection and onboarding

Led a project to identify root cause of high employee turnover. Researched, prepared and formally presented sound data to management team, which led to a review and change in company culture

Advised management on policies and procedures related to employee relations and engagement

Collaborated with management to develop and implement HR policies in support of the organization’s objectives

ASSOCIATE HR DIRECTOR/HR GENERALIST PALS STAFFING CO. 2008-2012 TORONTO, CANADA

Second in line to the company CEO and provided excellent staffing/recruitment service to current clients by driving the company’s recruitment methods forward using various strategies such as social media, university/government relations, career fairs, employee referral programs, mobile outreach, and internship programs. Resulted in a 20% increase in the quantity and quality of recruits

Conducted full cycle high-volume recruitment campaigns to provide staff for clients in the healthcare sector

Designed training modules which included research into new healthcare practices and procedures

Conducted quarterly and refresher training sessions

Managed client relationships and employee relations, while resolving staff/client disputes

Advised clients on issues related to best practices and employee engagement and strategic staff planning

Oversaw contract negotiations and acquisitions; successfully negotiated and acquired 5 new clients, generating new revenue sources, and contributing to the growth of the company

Designed and implemented a cloud based scheduling system for scheduling employees for shifts

Point of contact for all HR related functions (payroll, benefit claims, invoicing, and payment, government reporting, etc) Developed key indicators for performance management which were used to implement employee development programs, performance management, compensation, and reward

Conducted quarterly and EOY employee reviews, selecting employees for recognition and rewards

Implemented a robust talent management initiative through identification of talent, training, developing and promotion, and succession planning

VERIZON WIRELESS DATA TECHNICAL SUPERVISOR (POC) 2004-2006 HOUSTON, USA

Specially selected by department supervisor to manage a team of 10 associates (as Point of Contact)

in a call center environment

Monitored daily call and attendance statistics to ensure adherence with set goals

Graded and assessed call quality using the CSTS model, while providing support through training, 360-degree coaching and feedback

HR functions such as (payroll, maintenance of employee files, employee relations, employee development, performance management, training/coaching)

Conducted staff meetings to motivate employees and introduce/educate on new products and data

solutions, further improving the customer service experience

Collaborated with management and became an advocate for team to bridge the gap between personnel and management. Collectively identified root causes of personnel issues and advised upper management on solutions

Resolved customer disputes through manager escalations

Recognized for Perfect 10 CSTS scores, low AHT, and 100% adherence

Provided exceptional technical support for internal and external voice and data product customers

BANK OF AMERICA PROFESSIONAL CLIENT ASSOCIATE 2003-2004 HOUSTON, USA

Processed customer banking transactions: deposits, withdrawals, check-cashing, electronic transfers, CD/IRA deposits and redemptions, savings bonds, closing and opening accounts, deposit reviews, commercial transactions, etc.

Worked with Loss Prevention to analyze and identify losses in the banking center. Provided quality customer service to a variety of consumers through customer help desk

Assumed the role of team coach to motivate team in exceeding customer satisfaction, and sales goals. Used 360-degree coaching approach in training fellow associates. Maintained goals for associate referral program

AETNA CO-OP COLLEGE PROGRAM 2001-2002 HOUSTON, USA

Supported HR team by performing administrative duties (i.e. answering phones, filing, typing, etc.)

Managed HR team database

Generated and maintained monthly activity reports, processed expense reports, conducted monthly enrollment fairs, scheduled monthly staff meetings, ordered marketing materials, promoted new products

ADDITIONAL SKILLS

COMPUTER SKILLS

Expert in Microsoft Office (Word, PowerPoint, Excel, Outlook, OneNote, Publisher), Abode Reader, Google Docs, QuickBooks, Windows and Mac OS, DOS, Unix, database management, cloud storage, internet and social media savvy, Proficient in human resource and talent management tools, ATS and HRM software

INTERPERSONAL SKILLS

Results driven management style focused on performance and measurement of results

Strong leadership qualities, confident with taking the lead in any situation

Strategic thinker able to analyze and make sound decisions in time of need

Great at building relationships and influencing at both management and staff levels

Problem solver capable of identifying, investigating, and resolving complex issues

Specialist in designing and managing organizational structures

Strong quantitative and qualitative analytical skills

Ability to use discretion when handling sensitive information

Excellent communicator, both verbally and written

Great multi-tasker and able to prioritize workload to meet demands of the business

Naturally very organized

Easily adapts to change, accustomed to working in fast-paced environments

Detail-oriented and very thorough

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