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Management Manager

Visalia, California, United States
June 09, 2017

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HR Manager with exceptional communication skills efficaciously utilized in risk assessment, human resource management, financial planning and coordinating administration with senior staff members and clients. Confirmed track record in meeting deadlines competently in areas of payroll, benefits coordination, HRIS systems, recruitment and termination of employees. Highly skilled in resolving complications independently, using resourcefulness to improve administrative methods and working diligently to achieve organizational purposes and goals.


•Data Analysis (10+ years)

•Account & Records Management (10+ years)

•Educator (10+ years)

•Training & Development (10+ years)

•Dispute resolution (10+ years)

•Business Intelligence (9 Years)

•Supervisory & Management (8 Years) Data

•Policy Development (8 years)

•CRM (8 years)

•Human Resources & HRIS (7 years) (Sage HRMS & Cyber Recruiter)

•Payroll (7 years) (Sage, Epicor, People-Trak HR Software, ADP, and Kronos)

•Business Development (6 years)

•Network Administration & Safety (5 years)

•Accounting (5 years)

•Marketing Strategy & Corporate Communications (4 years)

•Grant Writing (2 years)

•Benefits Administration (2 years) (Summit by Data Path Program)


Unit Supervisor --Tulare County Offices of the Public Defender --Visalia CA -- Jan 2013 to Mar 2017

•Advanced strategies and behavioral therapy plans for clients before initial Court Hearings.

•Designed operational plans increasing interviews with clients by 25%.

•Provided administrative support for all staff during IT conversion slashing costs in supplies by 30%.

•Succeeded efficient management of HRIS/HCM/ATS systems.

•Proficient in all CA Labor Laws & Benefit coordination.

•A qualified trainer of staff in communication, self-help, safety and social skills.

•Effectually alleviated recourse on the department by analyzing all high-profile criminal files, dropping the number of conflicts by 9% annually in 2014/2015.

Infection Preventionist/Liaison - Tulare Regional Medical Center - Tulare CA - Jan 2008 to April 2010

•Co-authored policies to guard all patients and staff against Healthcare-associated infections(HAIs).

•Contributed in particular projects lending my expertise relating to disease prevention (H1N1 in 2009).

•Solely epitomized the organization each Flu/Winter season as the liaison with Tulare County Health & Human Services. (3 successful years running under my representation).

•Led periodic safety and compliance checks of the facility and construction sites keeping compliance within 99% percentile.

•Directed California State Reporting, employing Corporate Management Plans.

•Systematized a pilot program for State reporting of MRSA/Staph infections utilized by CA hospitals.

•Calendar management of seven separate Hospital/Healthcare Committee, increasing committee attendance by 37%.

Collections Manager - Financial Credit Network, Inc. – Visalia CA - Nov 2004 to April 2007

•Administered all aspects of training and development of collections staff for high profile accounts.

•Effected sales/goals and strategy/marketing programs, achieving profit results 67% of the year.

•Regulated all staff activity within each defined region to consistently meet targets.

•Prepared and formulated all budget and financial reports.

•Finalized staff performance reviews and became certified in Dispute Resolution.

Child Support Officer III – Tulare DCSS – Visalia CA - Sept 1998 to Feb 2003

•Caseload management of over 2500 child support cases.

•Call center training in a multi-line environment with over 150 lines.

•Training and development of staff once promoted to officer.

•Interviewing skills and Data mining.


•Walden University, Master Degree in Education Psychology, Oct 2019

•Western Governors University, Master Degree in Management & Leadership, Sept 2017

•Brandman University – Bachelor Degree in Legal Studies, 2015

•ITT Technical University – Associate Degree in Paralegal Studies, 2012


•Dispute Resolution Certified (2006)

•Certified in Effective Communication (2010)

•Certified in Advanced MS Office Suite Skills (2016) -- (over 15+ experience)


•Typing Skills – 53 wpm ** Data Entry 10-Key – 9709 kspm

•Advanced Excel – 100% (ProveIt) ** Advanced Word – 93% (ProveIt)

•Work Place Safety Testing – 100% (ProveIt)


•Organizational and preparation skills

•Detail orientation/ Initiative

•Analytical skills & judgment

•Confidentiality & Reliability


Dispute Resolution Specialist

Human Resources Management


Credentialed Educator (Expires April 2018)

Mandated Reporter

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