Kate Ladd

**** ******* **, **** #*, Sandy Springs, GA

Phone: 678-***-**** Email: ac0rqc@r.postjobfree.com

Objectives:

To obtain a challenging position that allows me to utilize my current skills to assist in advancing a business that offers a stable employment opportunity. Proven ability to be persistence, overcome obstacles, and consistently strive to achieve goals. I am also eager improve skills and to learn new business and technological advancements.

Qualifications:

Qualified in data management and anomaly-based analytics. Reliable Office Manager trained in supply chain management. Extensive knowledge of enterprise deployment systems. Manage customs compliance, inventory control, transportation logistics and customer service. Excellent problem solving and interpersonal skills. Use the skills I honed researching and implementing a new inventory tracking program at Intercity Company to streamline another logistics department's functionality and cost-effectiveness. Marketing Manager with five years of progressively responsible experience, providing office support to senior executives. Profound ability to address customer concerns, demonstrating empathy while consistently moving the customer towards commitment. Competent "people person" with great attitude.

Technical Skills:

●Generated complex financial models and templates utilizing Excel (Macros/VBA). Prepared presentations utilizing PowerPoint and other Microsoft Office Applications (Word, and Publisher). Designed and implemented relational databases utilizing MS Access, AS400. Performed daily banking procedures using the Merlin Teller System (Banking Solution Software) to accept deposits, conduct withdrawals, sell consignment items and complete various transactions.

Work Experience:

Sales Receptionist

RBM of Atlanta, Inc. Mercedes-Benz - Atlanta, GA (October 2016- April 2017)

●Guest ambassador.

●Answering and forwarding phone calls.

●CRM computer system administration.

●Call log excel shot management.

Customer Service Representative/ Front Desk Operator

PFG - Austell, GA (2015-July 2016)

●Directly responsible for processing customer orders and credits quickly and accurately (Be responsible for taking customer orders via telephone and fax/email)

●Provides quality customer service by responding to questions and concerns, identify, research and resolve customer issues using the computer system

●Interact with customers and vendors and answer their questions in a friendly, timely and quality manner.

●Bill customers for products picked up by the drivers

●Issuing Pick Up Requests

●Will calls

●Performing receptionist at the front desk and other administrative duties as assigned

Waitress

East Andrews LLC, Cellar 56 - Atlanta, GA (2014 - 2015)

Account Receivable

Diaz Foods - Atlanta, GA (2013 – 2014)

●Accounts receivable functions including invoicing, cash application, research and investigation of chargebacks including discrepancies, issuing credit and debit memos, accounts receivable reconciliations, responding to customer requests for documentation, reviewing aging and trial balance reports to identify past due accounts, month-end close activities.

●Resolves valid or authorized deductions by entering adjusting entries.

●Resolves invalid or unauthorized deductions by following pending deductions procedures.

●Resolves collections by examining customer payment plans, payment history, credit line; coordinating contact with collections department.

●Preparing cash and check payments for bank deposit. This usually required totaling and recording the deposit amounts, filling out deposit slips, and bundling the funds and slips. Responsible for making deposits every day, by using Wells Fargo operating system.

Make-up Artist & Beauty Advisor

Freelance - Atlanta GA (2007 - 2013)

●Set the standard for excellence in the cosmetics industry by providing exceptional customer service and achieving sales goals on a daily basis.

●Achieved daily sales goals by recruit new customers in a highly competitive fast-paced environment and providing exceptional service to every customer.

Teller Specialist

Bank of America - Douglasville GA (2008 - 2011)

●Processing transactions accurately and efficiently in accordance with established policies and procedures and engaging customers.

●Connecting customers through referrals to teammates and specialists making the financial lives of customers better.

●Demonstrate core values in all actions and provide an excellent experience for the customer.

●Deal with cash box approx. $60K, large merchant and personal deposits approx. $1M a day.

Team Head waitress

Carnival Cruise Lines - Miami, FL (2003 - 2006)

●Supervision of waiting staff, including training of the restaurant team of waiters/ waitresses (about 30 persons) and developing the staff to deliver high standards of guest care.

●Lead a team and be responsible for ensuring a continuous, smooth operation, with the highest service standards maintained.

Office Manager

PKP INTERCITY Ltd - Polish State Railways (2001-2002)

●Process Account Payable invoices, expense accounts, and monthly payroll and maintain employee personnel files (over 15 persons). Making schedules-rosters and payment calculating.

●Direct incoming correspondence, phone requests to proper personnel, and verify accuracy of submitted employee time sheets and reimbursements.

●Create a database with information about office' costs. Build accurate financial analytical model to show all yearly costs and to help minimize them. Maintain computers, scanners, printers and fax machine and follow-up on all equipment orders.

Marketing Specialist

EKOD Wholesale firm of industrial articles - Poland (Fall 2000)

●Reviewed new customer orders and requests and manually entered data into a centralized database. Completed and followed up on all registration and traffic documents. Negotiated contracts with outside providers to minimize costs.

●Gain new customers and further servicing them by forwarding client-related quality and service issues to the appropriate manager for resolution.

Marketing Specialist/Office Manager

RAJA Ltd Trade Enterprise - Poland (1996-2000)

●Coordinated daily operations and handled office tasks such as correspondence, phone requests to proper personnel, committee minutes, shipping, file management and database administration.

●Reorganized numerous departments to increase efficiency, reduce expenses and inventory needs. Verify accuracy of and submit all employee time sheets, expense accounts balancing, process account payable invoices.

●Design Financial model to help improve and upgrade payroll data base input and calculation.

●Monitored shipments to guarantee on-time delivery. Shipment consolidations planning together with material economy coordinating and inventory controlling. Coordinated rush orders and order changes. Resolved problems for costumers, warehouses and carriers.

● Completed all necessary customs documents and other paperwork, together with payment options, such as financing.

Education:

●Gdynia Maritime Academy (Gdynia, Poland)

Master of Science in Enterprise Management: Specialization in Logistics (July, 2002)

●Gdynia Maritime University (Gdynia, Poland)

Bachelor of Marketing and Business Management (October 2000)

●Adult Education Center (Tczew, Poland)

English -Graduate certificate (December, 1998)

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