Ellen M. Kimble

512-***-**** ac0qkp@r.postjobfree.com

An effective leader with a demonstrated track record of profitable results and project success. I seek to develop and work in a culture that emphasizes product quality, customer partnership, high performance, and continuous employee improvement. Professional Experience

May 2016 Freelance Technical Engineer Consultant

Current Various companies - Austin, TX

● Work for Evolutionz as a Micros troubleshooting consultant, responsible for the support of POS (Aloha, Micros) systems for various restaurants

● Help create support documentation and support level agreements November 2015 IT Project Manager

May 2016 Drivve Inc. - Austin, TX

● Managed up to 15 projects simultaneously in various life-cycle phases, created original customer facing documentation for Professional Services

January 2015 Lead Implementation Consultant

December 2015 Oracle - Baltimore, MD

● Led technical implementations, in addition to, upgrading and configuring MICROS Point-of-Sale servers per PCI-SCC compliance on-site

September 2013 Mac OS T2 Senior Advisor

January 2015 Apple Inc. - Austin, TX

● Awarded the AppleCare Customer Service Excellence in 2014 for 100% customer satisfaction

● Mentored new advisors and published original training material January 2011 Global Event and Membership Coordinator June 2012 International Association of Software Architects - Austin, TX Community Involvement

December 2011 Webmaster Executive Board Member

January 2016 Central Texas Chapter - American Society for Public Administrators Education

May 2013 University of Phoenix

Master of Public Administration, MBA - Full Tuition Scholar, GPA 3.8 December 2010 University of Phoenix

Bachelor of Science in Psychology - Study Abroad Scholar, Buenos Aires, Argentina

Certifications

2015 Microsoft Certified Professional - Windows Server Administration 2008 & 2012

Skills

● Troubleshooting experience with Windows Server 2008/2012, OSX, SQL, C++, Python, Ruby, RegEx, HTML/CSS, bash and powershell

● WAN/LAN TCP/IP experience in diverse enterprise infrastructures

● Installation specialization including Deployments and Migrations via VMWare and Hyper-V including Active Directory, LDAP, IIS, Print, Exchange, and Google Drive