DAVID GRAHAM

Columbus, OH 614-***-****

ac0pds@r.postjobfree.com

https://www.linkedin.com/in/david-graham-b54b6a31/

Director of Operations

Strategic Partnerships Financial Management Project Controllership

Executive leader with expertise in all facets of directing teams, leading operations, and forging strategic partnerships within

high-profile corporations. Skilled in collaborating with all members of the organization to achieve business and financial

objectives. Instrumental in streamlining and improving processes, enhancing productivity, and fostering development in staff to

increase operational capacity.

Tactful Negotiator Financial Reporting Change Management

Personnel Management Process Improvement Product Development

Stakeholder Management New Business Development Problem Solving

Industry Networking Budget Management Staff Training & Leadership

PROFESSI ONAL EXPERIENCE

ELLIFRITZ AND ASSOCIATES, LLC, Sunbury, OH 2009 Present

Director of Operations

Directs the work of 15 professionals in the achievement of strategic initiatives aimed to improve the operating

efficiency within a growing small business.

Manages $1M operational budget, including allocation of resources to special projects, financial projections,

maintenance of financial records, payroll, and inventory.

Interfaces with stakeholders and vendors to negotiate agreeable contracts, provide project updates, and forge strategic

partnerships to drive sales and revenues upwards.

Tactfully negotiated vendor and supplier agreements to lower fixed expenses by 27%, labor expenses by 14%, and

variable expenses by 29%, ultimately netting $22K per month.

Responsible for personnel management, including review and forecast of staffing; implementation of standardized

employment interviews; onboarding; training; job descriptions; and competency and benefits packages; and conduction

of performance reviews.

Championed the design and implementation of standardized operating procedures captured within an employee

handbook, which improved operational functioning and employee morale.

Manages call center operations, ensuring high standards of service delivery to active clients by applying measurement

and analysis of performance metrics.

Consistently achieves high sales goals, generating 41% of the operations income through implementation of quality

assurance procedures, and tailored coaching and training for staff.

BEST BUY, Columbus, OH 2006 2009

Store Manager

Served as Special Projects Manager in the pricing of all store merchandise.

End-to-end oversight of in-house visual merchandising team, including direction of store opening; management of sale

and special pricing; and completion of visual merchandising displays.

Leveraged expert communication skills to interface with clients and customers, understand unique client needs and

offering tailored solutions.

Championed the redesign of store layouts to create an open item section to sell discounted items, as well as to increase

overall sales.

RADIO SHACK, Columbus, OH 1998 2006

General Manager

DAVID GRAHAM

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Managed financial operations including store profitability, cash handling, bank deposits, payroll, financial reporting,

and inventory.

Successfully achieved 14 consecutive months of sales gains by navigating the store through difficult times.

Recognized for success as a member of the Management Fast Track Team, as well as participation in the New Manager

in Store Training program.

Leveraged inventory management skills to implement metrics to forecast inventory needs, creating a unique mix of

products to ensure high demand products were available, increasing store sales.

Fostered development in employees through performance management and goal setting, offering coaching and

mentoring to increase sales capacity, ultimately increasing store sales by 50%.

Served as manager trainer, successfully growing management capacity by training manger trainees within the store.

Responsible for HR operations, including full-cycle recruitment; staff forecasting; employee scheduling, and employee

development.

Previous experience as a Restaurant Manager.

E D U C AT I O N

Bachelor of Science in Business Management, Buffalo Sate College, Buffalo, NY

Associate of Science in Hotel Restaurant Management, Erie Community College, Buffalo, NY

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