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Marketing Customer Service

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Posted:
June 02, 2017

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Education

University of Calgary September **** Expected

Bachelor of Commerce (Marketing)

Senior GPA 3.3, Coursework in marketing research and strategy, HR and communications

Rockridge Secondary June 2013

High School Diploma

West Vancouver, BC

GPA 4.0

Experience

Marketing & Event Programming Intern May – August 2016

Sea to Sky Gondola – Squamish, BC

Contributed to all sectors of the marketing department at the Sea to Sky Gondola. Led community outreach events to increase brand exposure. Learned content management through the creation of a weekly blog segment, and promoted it on all social media platforms. Learned event programming through providing logistical assistance to a variety of events. Used Microsoft Excel to build and analyze databases. Prepared a weekly PowerPoint presentation to summarize skills acquired and lessons learned to head of marketing and head of event programming for the organization.

Conference Co-Chair Internal September 2016 - Present

JDC West – Calgary, AB

Presented and won the bid to host Western Canada’s largest business competition, JDC West at the Haskayne School of Business. Working with stakeholders at the University of Calgary, Haskayne School of Business, and the City of Calgary to coordinate relations and support for hosting the JDC West Business Competition in Calgary. Leading a team of 24 Organizing Committee members along with the Co-Chair External to put on the JDC West 2018 competition in January. Manages the marketing, events, gala, finance, human resource, and hotel relations portfolios.

Front of House & Catering May – August 2015

Sea to Sky Gondola – Squamish, BC

Worked closely with Catering Manager to execute and serve events ranging from corporate brunches to elaborate weddings. Responsible for being sole on site contact of all ceremony-only weddings. Worked behind the bar to prepare a variety of drinks. Developed strong customer relations skills through extensive commitment to customer service. Front of House duties include Hostessing, Bartending, Cashier, and Barista. Handled cash using Centiman POS system.

Director of Marketing April 2015 – April 2016

Commerce Undergraduate Society – University of Calgary

Responsible for all social media engagement for the organization. Managing the accounts for Facebook, Twitter, Instagram and Snapchat to maximize event awareness and student engagement. Utilized the program Hootsuite to schedule social media posts. Taking the initiative to help plan and execute various events throughout the year including charitable initiatives, social and networking events, and academic programs.

Program Coordinator & Head Swimming Instructor July 2011 – August 2014

Backyard Pool Program – Lions Bay, BC

Scheduled, coordinated, and instructed the Lions Bay Backyard Pool Program for Red Cross Swim Kids Preschool level 1 up to Swim Kids level 10. Taught children swimming and water safety skills. Developed excellent communication skills to effectively deliver lessons. Collected payments, managed insurance, secured pool locations, coordinated an assistant, and prepared report cards.

Certifications

Proserve May 2015

Serving it Right April 2014

National Lifeguard March 2012

Standard First Aid, CPR-C and AED January 2012



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