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Customer Service Manufacturing

Location:
Phoenix, AZ
Posted:
June 01, 2017

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Resume:

Richard Huerbsgych

Manufacturing Operations Specialist

***** *. **** ** #****

Phoenix, AZ 85044

Cell: 480-***-****

Msg:

Email: ac0lyt@r.postjobfree.com

SUMMARY: Over twenty-seven years of technical experience encompassing all aspects of technical manual writing and editing, component assembly, repair inspection, engineering and supervision.

Computer/Networking and IT knowledge

Nameplate Marking Systems Specialist using Co2/ YAG Lasers/ Chem. Etch and Dot Peen. Bar-coding Specialist Linear / 2D-UID Data matrix / RFID.

Automotive Service Advisor, Assistant Manager and Technician.

PROFESSIONAL ACHIEVEMENTS

05/14/2015 To Present Penske Truck Rentals and leasing

CSR Customer Service Rep

03/2013 to 05/14/2015 Juves Auto Clinic Tempe, AZ

Assistant Manager, Service Advisor Writer and Technician

• Remarkable experience in explaining the service needs of each client’s vehicle.

• In-depth knowledge of automobile systems and repair procedures.

• Ability to sell additional services according to dealership standards.

• Ability to review individual client needs and to ask for the sale.

• Excellent presentation and telephone skills.

• Strong communication and organizational skills.

• Proven negotiation, sales and closing skills.

10/2010 To 03/2013 GittrDunn Home Pros Phoenix, AZ

Owner operator since 2010, which encompassed but not limited to Single family home/Condo/Townhouse Home owner and/or Rental unit repairs that consist of

• Close of Escrow sale repairs that need to be accomplished professionally and in a timely manner.

• Major clean ups. Repairing or Replacing damaged cabinets, doors, windows and closet doors.

• Repairing or Replacing toilets, sinks, faucets, water heaters, garbage disposals, washers/dryers and refrigerators.

• Repairing or Replacing light fixtures, switches, ceiling fans, bathroom and kitchen exhaust fans, mini blinds, verticals and wood shutters.

• Blend painting interior walls that need to match other walls without having to repaint entire inside.

• Researching home improvement project materials to save customers up to 30% on tile, carpet, wood flooring, and appliances.

Always keeping a safe working environment.

10/08-10/10: Microneering Inc.

Digital Media Authoring Specialist Engineer (Tech Writer) Tempe, AZ

• Provide Multi Media Manufacturing Engineering support on F/22 Raptor and C130 Hercules for Tinker AFB in Oak City OK and Hill AFB UT.

• Created and or converted approximately 90 Electronic Work Instructions using existing Tech Pub manuals, Blue Print Drawings and Tribal Knowledge.

• EWI's consist of failure findings or repair of field components that required incoming receiving inspection; troubleshooting analysis, tear down analysis and Re Assembly per OEM Blue Print Drawing Standards and Specifications.

03/98-08/05: Honeywell Engine Systems & Services Tempe, AZ.

Manufacturing Engineer Mechanical Systems & Accessories.

• Provide Multi Media Manufacturing Engineering support for Grimes and Plymouth Valves transition into Tempe site product line.

• Provide Multi Media Manufacturing Engineering support for new cell with high volume assembly output.

• Worked with suppliers (internal and external) and IPDS teams on new development and existing programs to ensure the products achieve the lowest total cost, maximum producability, and six sigma quality.

• Represent manufacturing interests on new development and existing products, cost reduction efforts, and quality improvement teams. Initiate, review, and approve engineering designs, CRs, SCSs, and EECs. Prepare manufacturing plans and participate in make/buy decisions.

• Prepare and maintain manufacturing processes to the most effective manufacturing technology, materials, and processes (MOT, EWI, Tooling, and Assembly) consistent with cost, quality, and production performance requirements.

09/85-03/98: Honeywell Engine Systems & Services Tempe, AZ.

Operations Technician C, AES/Fluid Systems

• Component mechanic for Fuel, Hydraulic, and Pneumatic Controls Product Lines that totaled $3 million in annual sales.

• Lead Technician for Boeing Flow Control Valve Team. The team used six sigma tools to achieve quick results and affect design and process improvements that saved Allied Signal $293,000/year. Boeing, our customer, also realized annual savings in excess of $330,000/year, as a result of the team’s efforts.

• Provide direct customer support at their site including training and technical expertise for many different component assemblies.

• Demonstrated leadership skills by leading set-up Reduction Team that successfully reduced the assembly set-up time by 65%.

• Provided Progress Reports and updates to manufacturing management in both written and oral presentation formats.

• Supported Design and Manufacturing Engineering in the research development of new products by providing knowledge of assembly techniques and process improvements for “ease of assembly.”

• Active participant in design reviews (conceptual, PDR, CDR, PRR, etc.) including representing ESS at customers/suppliers.

• Proficient in all Assembly and Lab procedures; trained less experienced employees on lab failure troubleshooting techniques.

08/82-08/85 United States Navy Cecil Field, FL

Jet Engine Mechanic/ Plane Captain for S-3A aircraft.

• Provided TF-34 Jet Engine support by troubleshooting and repairing engine mechanics and hydraulics as well as inspecting key components.

01/81-05/82 Motorola Inc. Mesa, AZ

Semi Conductor Manufacturing Technician

• Assembling and testing IC chips for military and commercial applications.

Specialized Training:

• Six Sigma Trained/Certified Green Belt (Tool usage FMEA, MSE, DOE, Process Mapping)

• Achieved Functional Test (FT) status

• Operational Excellence tools including “Detail Process Mapping” and “D.O.E. (Design of Experiment)”

• Total Quality Leadership training

• Set-up Reduction Training

• Certified in Dielectric Testing

• Certified in ESD (Electrostatic Discharge) assembly and test

• Certified in ESD (Electrical Explosive Device) Assembly for Mark 50 Torpedo

• U.S. Navy Air Maintenance and Apprenticeship Training

Date Description

04/04/2001 Greenbelt Certification Tempe site Laser Trainer, Label Matrix Software and Epilog Laser Markers.

09/05/2004 Recognition Text: Developing the UID Specification and requirements across ES&S for engineering & ISC including:

1. Approved the ES&S UID Specification

2. Defined UID IT requirements to the SAP team

3. Defined ES&S UID Digital Works project, supporting UID implementation

4. Defined Supply Chain UID hardware and software requirements.

11/10/2001 Recognition Award from Jim Corcoran (Honeywell Tucson) for assisting facility with implementation of 2D Data Matrix equipment, Software setup.

Spanish: Proficiency: Speaking Reading Writing.

High High High



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