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Customer Service Manager

Location:
Ibadan, Oyo, Nigeria
Posted:
June 01, 2017

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Resume:

NAME : ARUNA YAYA IKHIDE

ADDRESS : C** FARAYOLA LAYOUT BODIJA IBADAN

DATE OF BIRTH : 27th NOVEMBER, 1985

NATIONALITY : NIGERIAN

MARITAL STATUS : MARRIED

RELIGION : ISLAM

PASSPORT NO. :A05815040

PHONE NO : +234**********

EMAIL ID : ac0lvr@r.postjobfree.com

POSITION : WAITER

OBJECTIVE

I am an outgoing and enthusiastic person who enjoys working in the food and drink sector. I feel that I have excellent communication skills and have and enjoy working with different people each day. I pride myself on providing the best customer service that I can and I like to make sure that my customers come back because of the experience they have had. I have a very patient manner and feel that I am able to listen as well as I can communicate. I enjoy finding out about the different foods and menus that I am promoting to my customers and I like to be able to tell them from my own experiences rather than making it up. I feel that customers benefit from being treated this way.

I am a self motivated individual who is keen to learn. I like being a host and would like to continue my career in this environment for many years. I am very organized in my work, thorough and I like to be presentable at all times. CAREER SUMMARY

•0ver 4 years of experience in providing customer and personal services.

• Responsible to provide good management, training and motivation to junior waiters.

• Responsible to work in all environment and in group to handle hotel services.

• Responsible to manage two sections of restaurant effectively by providing punctual and friendly services to customers.

JOB EXPERIENCE

AWRAB Suite, Offa Kwara state, Nigeria, Senior Waiter- (Feb 2012- Present) Main Duties:

• Responsible to take orders and assist the cook to prepare food as per order of customers.

• Responsible in assisting the manager in preparing the menu card as well as price list.

• Providing effective supervision of all food and beverage services.

• Responsible to prepare recites and collect payments from the customers.

• Implementing an online marketing plan to promote restaurant’s dishes to a wider range of people.

• Provided customer services for up to eighty customers everyday.

• Assisted customer in menu determinations.

• Served dishes at tables according to order.

• Recommended wines and other drinks to customers.

• Assisted the manager to clean and close the restaurants after the hours.

• Attended monthly staff meetings and training sessions. KEY SKILL AND STRENGHTS

• Professional work ethic.

• Multi tasking.

• Excellent written and verbal communication skills.

• Ability to work in a team.

• Sales and marketing skills.

• Customer service skills.

• Good leadership abilities.

ACADEMIC QUALIFICATION

• High National Diploma in Biochemistry – 2012.

•Secondary School leaving Certificate Examination -2003. ACHIEVEMENT

•Awarded for best serving to the customers.

•Awarded as star performer of the month.

TECHNICAL SKILLS

•MS Office: word, Excel.

•Internet.

PERSONALITY TRAITS

•Dedicated and meticulous.

•Excellent verbal and communication skill.

•Customer focused.

•Good command of English language.

HOBBIES

•Gardening.

•Sports.

REFERENCES

Available upon request.



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