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Professional Experience Computer Science

Location:
Hopkins, Minnesota, United States
Posted:
May 31, 2017

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Anna Zeldin

Eden Prairie, MN • 612.***.**** • ac0kzt@r.postjobfree.com

SUMMARY:

IT professional with 19+ years of experience

Goal-oriented with a solid record of accomplishments over numerous Information system projects. Professional strengths include an innate ability to lead and work as a team member; highly organized analytical thinker with excellent interpersonal skills, a creative problem solver that has developed positive working relationships throughout my career.

PROFESSIONAL EXPERIENCE:

CARGILL INC., Minneapolis, MN 2007 – Present

IT Analyst – Global IT Animal Nutrition Formulation Systems

Execute on software updates, upgrades, enhancements and deployment on a global scale.

Develop, own and coordinate test plans, testing and quality assurance for supported applications.

Create requirements and test plans for upgrades, new systems, and enhancements to current systems and databases.

Provide leadership in assuring applications have the necessary documentation, testing, deployment, and support plans in place prior to implementation.

Establish long term relationships with 1,500 end users and customers and develop a good understanding of the business areas and goals.

Engage client to gather software requirements/business rules, and ensure alignment with development teams.

Work on software approval and implementation.

Implemented policy and procedure for auditing reports, increasing accuracy rate from 65% to 90%.

Provide production support for various applications used by Cargill Animal Nutrition, with user satisfaction survey results above the 95% target.

Manage incidents; investigate root cause analysis and troubleshooting across multiple technologies, resulting in a major reduction in down time.

Recommend solutions, determine action items, and implement approved approach.

Troubleshoot problems by analyzing, identifying and diagnosing faults.

Create and maintain functional and technical documentation of reporting application environments.

Monitor data integrity and data transfer, identify problems, follow up and problem solve issues with customers.

Work with application configuration and security.

Coordinate and manage application changes using ITIL Change Control process.

Communicate status reports, issues, gaps, etc. to stakeholders and leadership as needed.

Maintain dataset files, create and store backup files.

Work with the help desk to act as a problem solving resource.

Participate in an M-F 6am-9pm on call rotation.

HENNEPIN COUNTY MEDICAL CENTER, Minneapolis, MN 1998 – 2007

Senior IT Specialist

Led implementation of the EPIC system and migrating of AS/400 reporting functionality to the new system.

Developed and supported over 200 applications and programs for internal and external HCMC users.

Developed datasets/data files and scheduled data file backups and restores.

Analyzed and solved production problems and outages in a timely manner.

Managed knowledge transfer documentation project. Responsibilities included managing project timelines and resources to produce detailed business and technical documentation.

Interacted with end-users to translate their requirements into computer language and provide timely assistance. Defined, analyzed, researched and documented user requirements.

Created and deployed customized production reports for internal and external users of HCMC. Skills utilized: mainframe languages, Adhoc, VB, PL/SQL, Crystal Reports, MS Access, MS Excel.

Gathered business requirements and provided technical interpretation.

Conducted user acceptance testing and validation.

Provided user training and on-going production support.

Expert in using eight different SMS applications.

Provided second and third level 24x7 on-call production support.

Developed queries in PL/SQL.

Participated in 27 large IT projects, 100% of them were successfully delivered on time.

EDUCATION:

ST PETERSBURG STATE UNIVERSITY, St Petersburg, Russia

Master of Science in Computer Science

Bachelor of Science in Mathematics

BROWN INSTITUTE, Minneapolis, MN

Computer Programming Certificate with

Three Academic Excellences Rewards

TECHNICAL SKILLS:

MS Office

Windows OS

MS Office Suite (Word, Excel, Access, Power Point)

WebEx

SQL

SAS

ITIL Change Control Process

Remedy Product Site

Mobile Devices

AD administration

Remote Access

SharePoint Portal Expertise

VPN

Agile software development methods

CERTIFICATIONS AND ACCOMPLISHMENTS:

Was nominated for the Cargill Global IT CIO Leadership Award for Delivering with Excellence 2017

ADLM Application Development Lifecycle Management certified 2017

ITIL Change Management Remedy certified 2013

EPIC Clarity ADT System certified 2007

Crystal Reports XI 2006

SMS Builder’s edge 2002

Online Interface Express (OLIE) 2002

Access Fundamentals and Intermediate Access 2002

Microsoft Access 2002

Patient accounting 2001

Online Architectural Software 2000



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