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Customer Service Professional Experience

Riverside, California, United States
May 31, 2017

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David K. Runyon

**** ******** ******, ***. ** Riverside, CA 92505


Experienced Warehouse and Distribution Leader

Focused, innovative, and experienced warehouse and distribution professional with 25+ years of expertise leading personnel, developing team members, delivering exceptional customer service, and meeting strict client deadlines. Capable of managing processes, enhancing procedures, and ensuring all safety standards are followed. Ability to communicate successfully and collaborate with internal and external stakeholders in all endeavors. QUALIFICATIONS

Forklift Operation Process Enhancements Team Collaborations

Inventory Control Excellent Communication Skills Long-Term Planning

Shipping and Receiving Strong Leadership Abilities Stakeholder Relationships

OSHA and Safety Compliance Time Management Strategies Resource Maximization PROFESSIONAL EXPERIENCE


Inside Sales May 2016 – August 2016

Promote company products and services via telephone calls and emails.

Perform customer service regarding products such as: conveyor belts, pumps, and dust collection systems.

Aided with customer inquiries regarding various installation services, and quotes.

Entered and updated customer information into contact system and corresponded with regional managers for updates.

Achieved desired sales quota for filling of quotes, invoices and purchase orders. MARTIN MARIETTA MATERIALS Riverside, CA

Shipping/Stockroom Clerk January 2015 – September 2015

Serve as the Shipping and Stockroom Clerk through an ICR Staffing Services assignment (hired by Martin Marietta as a permanent employee in May 2015). Provide expertise on three different shifts and work overtime as necessary by workload in the facility.

Develop accurate and timely Daily Operations Reports (DOR), ensuring they are provided to the appropriate personnel and meet all deadlines for the organization.

Partner with the accounting department for accounts payable responsibilities, receive and evaluate raw materials delivery records and reports, and assist with the cycle counting of product.

Proactively participate in company safety programs and track safety meeting attendance records.

Work closely with the Operations Manager to maintain and update EPA records, utilize Apex ticketing system to receive and track customer orders, and support customer service team members.

Gain extensive knowledge of computers, ticket writers, scales, and other related equipment.

Manage all driver and visitor sign-in security procedures are followed and verify that accurate paperwork is filled out and completed by drivers.

Deliver exceptional customer service, greeting office visitors, quickly resolving customer complaints, and performing general administrative duties for departments and team members. SAFELITE AUTO GLASS DISTRIBUTION CENTER Ontario, CA Warehouse Associate 2014

Worked as a Warehouse Associate through an ICR Staffing Services assignment, providing expertise in the rubber moldings department, picking orders for stores in the western area of the United States. David K. Runyon – Page 2



Utilized an RF finger scanner to pick products from locations and using a picking lift with computer screen.

Efficiently packed products into boxes, printed packing slips, and attached shipping labels to outgoing boxes.

Stacked boxes for shipment, checked inbound shipments from vendors to verify appropriate amounts and products, stocked products into assigned picking locations, and used the RF scanner on a daily basis.

Expertly used a sit-down and stand-up forklift, moving products from overstock locations to primary pick locations and moved quantities within the computer system.

Became certified by Safelite Distribution safety director to safely operate the order picking lift, sit-down, and stand-up lifts through training classes and a driving test. LEGACY/TMSI Louisville Slugger Baseball Products Ontario, CA Customer Service Representative 2005 – 2014

Provide contract warehousing and distribution expertise for the Distribution Center (DC) for Louisville Slugger Baseball Products. This involved clients, retail chains, professional players, and colleges.

Ensure open and consistent communication between the DC and the Louisville Slugger corporate office in Louisville, Kentucky. Verified product processing for aluminum bats, gloves, balls, and equipment bags.

Collaborate with warehouse supervisor, facilities manager, packing and shipping departments, and corporate headquarters to lead inventory control, resolve any issues, and oversee shipping processes.

Process and sort daily delivery tickets for both national and international shipping orders. Organize orders from corporate, customer service, emails, and telephone calls.

Optimized order pulling processes, resulting in increased productivity and saved time.

Utilize SAP for documenting all job functions and verifying information entered was accurate and timely. Warehouseman 1997 – 2005

Provided warehouse services, verifying production information and entering data into the computer system, ensuring all information entered accurately detailed current inventory available.

Became certified as a forklift operator and led movement of products for storage and order pulling.

Performed annual physical inventory and cycle counts, verified inventory amounts and bar codes.

Delivered training and mentoring to entry-level personnel, demonstrating proper operational policies and procedures, including forklift operation and safety guidelines.

Served as the lead team member for restructuring warehouse design for increasing efficiencies and productivity, making room for new products.


Manufacturer and Warehouse Supervisor 1992 – 1996

Led approximately 10 employees, including drivers, loaders, and assembly line staff, in manufacturing, warehousing, and shipping custom made box springs to meet specifications of mattress company clients.

Utilized detail-orientation and organizational skills to set production schedules, order required maintenance services, obtain materials for vendors, manage inventory, and coordinate daily deliveries.

Executed safety precautions on a daily basis and performed quality inspections to meet client needs.

Communicated with customers regarding deliveries and distribution resolving any challenges.

Successfully manufactured all box springs for the MGM Grand Hotel in Las Vegas. EDUCATION AND TRAINING

Warehouse Management/Supervision Training

Monthly Safety Meetings

Certified Forklift Operator

High School Diploma, Mt. Zion High School, Mt. Zion, IL TECHNICAL SKILLS

Microsoft Word, Excel, Outlook


A/P, A/R, and General Accounting

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