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Manager Management

Wilmette, Illinois, United States
May 31, 2017

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Robin H. Berk

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ACHIEVEMENTS: Managed workers’ compensation claims resulting in annual savings

Aggressively pursued workers’ compensation claim fraud

Trained paralegal – skills resulting in lower attorney fees

Manager of telephony, aggressive contract negotiations resulting in annual savings

Strong vendor relationships for facility, supply, fleet management, and aggressive contract negotiations resulting in annual savings

Actively recruited strong candidates for employment for administration and

accounting departments, resulting in little turnover

Strong team leader, trainer and coach

Successfully went out to bid and negotiated contract for new telephone system with substantial savings and add-ons, implemented conversion after hours resulting in no down time/interruption of business

Facility management, aggressively negotiated janitorial and burglar alarm installation and maintenance contracts resulting in annual savings. In addition, kept vendors at original pricing avoiding annual pricing increases

Implemented disaster recovery procedures for records management

Strong writings skills for RFPs and bid analyses


Extensive experience in supervision and management of large administrative staff; proactive manager, rather than reactive

Supervised external legal professionals

Strong organizational, analytical, problem solving, communication, training and presentation skills

Accurate and thorough project accounting skills.

Managed and maintained vendor relationships and vendor negotiations

Encouraged diversity in the workplace

Managed multiple projects simultaneously in fast-paced environments, consistently meeting deadlines

Strong administrative skills, advanced computer literacy with multiple programs


HR and benefit management, system administrator of telephony, various software tools used to report and manage Work Comp, General Liability and Property claims loss, strong legal skills/litigation experience, construction project billing – lump sum, time and material, and GMax, Windows, MS Office (Word, Excel, PowerPoint), Access, Empower (CMIC); CIS; Textura, OSHA300 Record Keeper software, Prisms FlowChart; PIMS, ALERTS, CAD, Construction Routing Image software, Textura, team trainer, strong secretarial skills,


Lakeshore Management, Inc. 10/15/2016 – May, 2017

Lease Administrator

Manage rent increase notices per individual state notice requirements

Analyze and interpret lease language pertaining to manufactured housing community laws by individual state

Permit applications for operation, swimming pools, dealerships, water and sewer

Manage compliance violations

Coordinate legal review of lease language with outside counsel

Arrange utilities for new acquisitions

Bulley & Andrews, LLC, Chicago, Illinois 2/5/2001 – 4/4/2016

Administration Manager

Administrative Duties: hired, trained, disciplined, evaluated, coordinated work assignments and scheduled 14 administrative support employees

Paralegal Duties; supervised and coordinated litigation, including discovery, prepared answers to interrogatories, and acted as liaison to outside legal counsel

Contract Administration; reviewed contract terms (indemnities) and certificates of insurance

Benefit Experience: managed benefits and enrollment for major medical, dental and life insurance plans

Claims Management: reported and managed medical only and lost time claims arising from workplace injuries, including ordering surveillance, IMEs, recommending external law firms to represent employer for general liability, auto, workers’ compensation and labor law counsel, selected outside counsel assigned to cases, when necessary, for court actions or permanent disability claim settlement negotiation. Worked

closely with Safety Department to swiftly transition workers either back to their jobs or placed in not-for-profit positions until they reached MMI. Prepared OSHA reports and logs

Contract Negotiation: negotiated and reviewed service, furniture and equipment contracts (preparation of bids and bid analyses);

Vendor Management: managed and maintained vendor relationships; through contract renegotiations and planned strategies saving substantial monies for company each year; continued to reduce supply, equipment and labor costs. Analyzed and submitted weekly and monthly statistical and management reports

Records Management: managed records; records retention and destruction schedule/policy, implemented disaster plan for records recovery

Construction Project Accounting; sworn statements, AIA G702, G703 preparation, waivers, minority reporting

Facility and fleet management, including building maintenance, telephony, utility installations at job sites, maintained fleet information for insurance, managed the purchase of city stickers for a large fleet of vehicles

City of Des Plaines Police Department, Des Plaines, Illinois 1995 – 2001

Police Records Supervisor/Office Manager

Provided local citizens, city officials and outside agencies with information, interface with city officials, including Mayor, City Manager, City Clerk, City Attorney and Aldermen.

Hired, disciplined, evaluated, coordinated work assignments and scheduled 11 civilian employees resulting in low turnover, thus lowering hiring and training costs

Coordinated clerical software training; trained staff on policy and procedures

Managed records and records software, records retention, archiving and destruction in compliance with state law, implemented disaster recovery plan for records recovery.

Prepared and controlled annual budget for Records Division and assisted with the budget preparation for the Support Services Department budget

Analyzed and submitted monthly statistical and management reports to the Illinois Crime Commission

Prepared monthly automobile accident statistics for the Illinois State Police

Negotiated and reviewed service, furniture and equipment contracts (prepared bids and bid analyses – prepared requests for proposals) and managed and maintained vendor relationships, resulting in annual savings

Supervised processing of discovery for criminal and civil litigation

Chaired Police Department Computerization Committee, implemented computerization program for the Department

Participant in the City of Des Plaines Computerization Committee

FOIA expert for the Police Department pertaining to redacted dissemination of records to the public, press, attorneys and military recruiters


Mallinckrodt College, Wilmette, IL, 2-year legal studies program (certified Paralegal), Graduated with high honors

Northern Illinois University, DeKalb, IL, English Literature

University of Illinois Champaign/Urbana, IL, Pre-Med/Dietetics

Multiple seminars: Managing Employees, Team Building, OSHA and Workers Compensation Claims Management Training Seminars, Records Management Seminars, Interviewing and Interrogation Training

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