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Customer Service Manager

Charlotte, North Carolina, United States
28.00 hour
May 31, 2017

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Gloria Samantha Council

*** ****** ******-*** ***-Charlotte, NC 28204-Phone 704-***-****-E-Mail:


Kings Business College – Charlotte, NC (August 1987-May 1988)


Resident Service Coordinator at Progress Residential (December 2015-Present)

Assist with resident concerns, answer phone calls by directing them to the appropriate department, sort and assign Salesforce cases daily, book appointments for Leasing Specialist and speak with residents about our leasing criteria and help them through the application process. Assist with the HOA Department, such as violations, amenities requests, etc. I’m the first person the resident sees when they come into the office, and try my hardest to give them the best possible experience with Progress.

Community Property Manager at SL Nusbaum Realty (March 2011-December 2015)

Responsible for the overall management of the property including maximizing rental income, maintaining the physical operations, ensuring financial efficiency and enduring the residents have a clean, safe, comfortable, and attractive place to live. Implement and sustain relationships with decision makers within residential entities to negotiate profitable contracts and secure long term tenant agreements. Submit reports, administer budgets, allocate resources, and ensure operational compliance within industry and corporate standards.

Sales Account Manager at CBS Radio (February 1996-March 2011)

Perform daily office functions including clerical and phone support, maintain calendar and handle the scheduling of appointments, make travel arrangements, prepare expense reports and order and maintain office supplies. Manage approximately twenty-two (22) employees. Maintain all billing and contract files for all national contracts for the station(s) within the media buys. Tract and process invoices. Coordinate special events and office functions. Pull requests for Proposals and assist in the response process, including campaign details and promotions.

Clerk IV at Carolinas Heath Care Systems-OB-GYN (August 1990-January 1996)

Responsible for greeting patients, register patients according to established protocols. Maintain and manage patient records, answer incoming calls and deal with inquiries, schedule patient appointments, collect co-pays and payments, schedule tests, scans and outside appointments for patients, maintain stock of forms and office supplies, safeguard patient privacy and confidentiality.


Excellent communication, coordination and organization skills

Ability to multi-task efficiently

Proficient in Tax Credit, Affordable Housing, Targeted Programs, Section 8

Proficient in Yardi, Salesforce, Box, Smartsheet, Google Docs, Onesite

Strong customer service skills, public speaking, teamwork and creative writing

Proficient in Internet research

Proficient in Medical Terminology, Peer Support and Oncology

Type 89 wpm

Strong creative thinking skills

Proficient in Mac OSX/Windows, MS Office, PowerPoint, Excel


Monetia James Shelly Mussoni

Traffic Director at CBS Radio Real Estate Broker

T: 704-***-**** T: 704-***-****

E: E:

Delores Armstrong Anita Brown

LPN - Physician’s Trainer Social Worker @ Urban Ministries

T: 704-***-**** T: 704-***-****

E: E:

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