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Sales Manager

Sunnyvale, California, United States
May 31, 2017

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Paul H. Lam

San Jose, California ***** * 408-***-**** *


To obtain a growth-oriented position in Technical Support Engineer that will allow me to use and enhance my knowledge in support environment.


Over 7+ years of experience in IT support both, Linux, Window, and Macintosh Support OS 10.x, 9.x, 8.5, Management, & researched. A fast learner who believes in hard work, enthusiasm and diplomacy. A team player with the ability to handle multi-task assignments, work independently and with a high level of energy. Adaptable to new and difficult challenges, self-starter and highly motivated. Excellent communication and organizational skills, able to make independent decisions. Clientele list includes Apple, Cisco, NetApp, Gilead, Intuit, Workday, and Lawrence Livermore National Laboratory.

Technical Specialties:

Providing excellent customer services to users by providing troubleshooting, installs, services, and repair personal mobile devices – smart phones (Android & iOS), tablets, computers, related to PC software, telephones, cables, connectors, break-fix PC & servers.

Experienced in imaging, remote access – VPN, IP phone systems.

Experience in project implementation and plans for various construction projects

Ability to monitor workflow for activities

Ability to maintain efficient relationship with departments

Amazing communication skills in both oral and written forms.

Implementing technical solutions in Data Center Operations, such as SAP, Job Scheduling (Autosystem)

Network configuration on Terminal Servers, APC switches, Windows and Linux Servers, and IXIA


NOC Analyst at Verizon, San Jose, CA August 2015 to present

Randstand Technologies

Monitor, analyze, troubleshoot and implement corrective actions of video delivery systems.

Knowledge in Headends, FiOS, OTT environment, Hubs, Web Services, Servers or Video Network Operations Center

Experience with multicast IP video, IP transport, Headend/Hub device configuration, servers, monitoring tools or Web Services, Servers and VOD.

Monitor, analyze, troubleshoot and implement corrective actions of video delivery systems.

Experience in working with cable Headends, FiOS, OTT environment, Hubs, Web, Services, Servers, or Video

Network Operation Center (VNOC).

Experience with multicast IP video, IP transport, Heandend/Hub VNOC

NOC Engineer II November 2014 to June 2015

Shutterfly, Santa Clara, CA

Install, kickstart, maintain, and troubleshoot enterprise servers, operating systems, storage, and network equipments in the corporate data center within the defined company policies and procedures.

Administer Nagios, enable, disable, restarting load balancers, Unix account creation for new users & password reset.

Provisioning (user accounts, IP assignment, DNS configuration, server pool management, Nagios monitoring configuration and server maintenance)

Server build and installs, server upgrades, network equipment installation. Maintaining hardware inventory and audits.

Maintenance of WIKI and technical documentation for NOC (Network Operation Center) of processes and procedures used throughout normal operations.

Knowledge and skills in network and system administration, of all company brand’s architecture and platforms.

Work on assigned tickets for NOC/DCO (Data Center Operation) type of tasks

System / NOC Analyst III at Apple Computer Inc., Newark, CA May 2006 to September 2006

Technology Professional Exchange, Inc., California, NV

Created and implemented technical solutions in DC Operations, such as SAP, Job Scheduling (Autosystem)

Trainer for Level 1 and Level 2 employees

Maintained relationships with peer technical teams and internal customers

Proficient knowledge of Change Management concepts, defining policies and procedures

Expert in the management Monitoring Systems: HP OpenView, NNM (Network Node Manager)

Provided technical expertise in backup systems using TSM (Tivoli Storage Manager) on AIX

Expertise in these NOC operating systems: AIX, Solaris, OS X

Expertise in hardware upgrades e.g.; memory upgrade, hard drive, power supplies

Knowledge of Apple’s IS&T organizations

Operations Manager July 2003 – October 2006

HPN Group Inc. - Real Estate & Mortgage, San Jose, CA

Supervisor contractors on renovating our larger 2nd offices

Prepared and evaluated project budgets

Developed and maintain office drawings and processes

Monitor internal and external remodel projects

Planned strategy to ensure efficient management of assets – managed maintained and supported the reliability of

the systems, equipment, properties and assets in facility and all other departments

Managed over 30 Realtors and Licensed Sales Agents and office staff

Successfully managed company’s expansion opening a second sales office on schedule and within budget

Recruited, hired and trained Realtors and Licensed Sales Agents, generated offer letters, administered benefits, expanded on office policies and procedures, and resolved personnel issues

Supported sales teams by prospecting and assisting agents in closing their deals on time

Managed company website, created marketing campaigns, presentations and printed materials

Negotiated vendor terms, managed office purchases, invoices

Provided IT support with Exchange and Windows servers, System Administration, GoldMine CRM, comparable analysis software and supported multi-functional printers

System Programmer / UNIX System Administrator December 1999 to November 2001

Apple Computer Inc., Cupertino, CA

Administered 24/7 Network Operation Center (NOC)/Data Center Support environment

Applied understanding of data networking, telecommunications, Windows, and UNIX software/hardware to diagnose problems, troubleshoot, and successfully resolve or escalate to appropriate engineer

Monitored various servers: Sun Enterprise, IBM, Apple

Monitoring tools: HP Open View ITO (IT/Operations), Oracle, SAP, Apple’s in-house applications, IMS (Interface Management Systems).

Backup using IBM – ADSM & Sun StorEdge Disk Array

Experience with these OS: Mac OS X.x, Solaris, AIX, and BSD Unix


Major: Management Information Systems, Minor: Management - Attended from 1993 to 1998

De Anza College, Cupertino, CA

Additional coursework - Attended January 2006

Mission College, Santa Clara, CA

CCNA – Network Essentials & Router & IOS Software

Security +


Autosystem Operations; Computer Associates, Alameda, CA, February 2000

AIX System Administration; IBM Global Services, San Jose, CA, March 2000

Server Implication for Server Visualization; SNIA, Santa Clara, CA, October 2012

Proven Methods to Change Your Cost model for Big Data Storage; SNIA, Santa Clara, CA, October 2012

Moving, Managing, and Analyzing, Big Data; SNIA, Santa Clara, CA, October 2012

Architecting and Implementing a SAN; SNIA, Santa Clara, CA, October 2012

Storage Implication for Server Visualization; SNIA, Santa Clara, CA, October 2012

Unified Storage-Infrastructure; SNIA, Santa Clara, CA, October 2012

Utilizing Tape as NAS and File Archive Storage Including Best Uses for LTFS; SNIA, Santa Clara, CA, October 2012

UC Santa Cruz Extension Courses, Santa Clara, CA 1999

UNIX System Administration I and II

System Administration II


Inventor with patent pending

Former business owner

Swimming & biking

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