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Customer Service Manager

Location:
Atlanta, Georgia, United States
Posted:
May 31, 2017

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JEFF THOMAS

*** ***** **** *** **********, GA ***16

(404)***-****

ac0kur@r.postjobfree.com

Profile: A qualified and dedicated Managing professional offering versatile strengths, and a record of a successful performance. Demonstrate effective skills in: analyzing, planning, attention to detail, organizing, coordinating, facilitating, communicating, team building, researching, report preparation, customer service, vendor and client relations.

PROFESSIONAL EXPERIENCE

Warehouse Supervisor, KSource, 2016 – Current

Manage daily needs of warehouse.

Supervise a team of 8 employees.

Provide support and proper training to employees.

Manage production, provide reports, and support as needed for corporate.

Maintain a revolving inventory.

Make sure customer orders are met in a timely manner.

Manage shipments, paper work and reports as needed.

Continued client support.

Route Manager, Allgood Pest Solutions, 2014 – 2016

Upkeep and maintain operational documentation of equipment.

Provide ongoing customer service and staff support.

Maintain a revolving inventory.

To maintain and complete monthly routes in a timely manner.

Maintain current customer base and development of new.

Input and provide reports, monthly logs for third party inspections.

Truck inspections, equipment inspections, and performance evaluations.

Facility Maintenance Manger/Coordinator LifeScience logistics 2012-2014

Coordinate all maintenance work to properly maintain facility. A 175000sqft climate controlled warehouse with an estimated worth of over one billon dollars.

Through electronic and other means, order and maintain adequate inventory of materials and supplies for maintenance, repair and proper functioning of the facility and all equipment.

Inspect, supervise and assure quality control of work performed by all vendors and contractors.

Created and provide a running budget for the facility. Managing to save the company $26000 for the 2012 year.

Review and approve contracts from vendors and contractors for this facility as well as other facilities.

Supervise and coordinate various projects including the supervisor of workers.

The creation and use of controlled documents for maintenance records and programs as well as the practice of GDMP compliance (good document manufacturing practices) to initiate new SOP’s and make sure the current SOP’s are followed.

Provided sustainability report on all equipment as well as provided a current inventory.

Building Engineer, Cushman Wakefield, 2009 – 2012. (New York Life Data Facility)

Input, upkeep and maintain operational documentation of equipment.

Monitor the Alerton bas system reporting any alarms and making the proper adjustments.

Perform repairs to various equipment, as well as routine maintenance.

Enter and update daily logs, work orders and reports.

Provide ongoing quality customer service and support.

Perform visual inspections on (UPS, (VFD), chillers, cooling towers, air handlers, and other equipment.

Provide input to management as requested on equipment specifications, pricing, and strategies on related issues provided by customers or equipment that is in need of repair or replacement.

Plant Operator, B.K.I., September 2007 – 2008(Google Data facility)

Perform visual inspections on (UPS, (VFD), chillers, cooling towers, air handlers, and other equipment.

Input, upkeep and maintain operational documentation of equipment.

Make necessary adjustments, changes, and repairs to the equipment.

Monitor the Alerton bas system reporting any alarms and making the proper adjustments.

Pull trends on the equipment to aid in trouble shooting and maintenance.

Provide on going quality customer service and support.

Enter and update daily reports.

Facilitate clients’ special request as needed.

Mechanic, Well star health system, 2005 – 2007

Perform inspection, maintenance, and repair various hvac equipment.

Record and log equipment.

Perform changes, updates, and repairs on an alc control system.

Develops and implements goals, tactics, and programs that are more productive.

Provide input to management as requested on equipment specifications, pricing, and strategies on related issues provided by customers or equipment that is in need of repair or replacement.

Resolves complaints and provide on going quality customer service and support.

Service Tech, Shumate Mechanical, 2001 – 2005

Document and log hvac equipment.

Perform maintenance and repairs on hvac equipment.

Maintain a revolving inventory.

Development of new business and retention of existing.

Provide on going quality customer service and support.

Develop estimates and provide invoices for customers.

Line wiring, Seasons 4 1999 – 2001

To wire special order hvac units.

Follow schematics to lay out and wire – switches, sensors, and main control panel on a production line.

Provide input to management upon request on equipment specifications and improvement on production.

Service manager, Quality Import Specialist 1996- 1998

Provide quality customer service.

Set appointments, schedule work, provide estimates of repair, and educate the customer so they can make an informed decision.

Run and maintain a parts room, inventory, ordering of parts, and pricing.

Development of new business and retention of existing.

Approving and completing invoices.

Supervising up to 4 employees.

SPECIAL SKILLS AND CERTIFICATES

NSA Associates Degree ITT-TECH 2015 – Present

Power point

Excel

Microsoft Word

Universal EPA

410a Certification



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